Resort Details
- Breakfast at Water's EdgeBreakfast Buffet at Water’s Edge features local specialties and breakfast classics. Located at Water’s Edge overlooking the saltwater lagoon. Ride the tram or walk to the Convention Center stop along the museum walkway, then cross the bridge over the boat canal towards the lagoon and proceed down the stairs to the hostess stand.
- Kamuela Provision CompanyOpenTable Diners' Choice Award winner. Creative island cuisine. A breathtaking view provides the perfect atmosphere for a memorable dinner featuring fresh, locally grown ingredients as well as fresh fish, shellfish and steak entrees. Reservations recommended. As a Surfrider Foundation Ocean Friendly Restaurant, Kamuela Provision Company is dedicated to sustainably serving you.
- Kona Tap RoomWith an exciting array of craft and domestic beers on tap and casual fare, it’s the perfect spot to cure what “ales” you.
- Lagoon GrillCasual dining next to the Dolphin Lagoon. Lagoon Grill serves the best burgers, hottest hot dogs, greatest sandwiches, freshest salads and favorite tropical concoctions and smoothies. Serves lunch and dinner.
- Legends of Hawaii LuauFocusing on the rich history of Hawaii Island this cultural Luau experience is unlike anything else on the Kohala Coast. A signature custom show from Tihati Productions just for Hilton Waikoloa Village with locally inspired costumes, live music and drummers - this is a ‘must see’ for any visitor to the coast and is sure to be a highlight in your vacation memories. Taste island favorites and experience the traditional imu presentation - the native underground oven, featuring kalua pig. Upgrade to Ali’i which includes premium seating and upgraded service. Available Sunday, Tuesday, Thursday, Friday and Saturday at Hilton Waikoloa Village's Kamehameha Court. Doors open at 5:00 pm. The Legends of Hawaii luau show starts at 7 pm. Reservations recommended as shows sell out far in advance.
- Nui ItalianOpenTable Diners' Choice Award winner. Italian restaurant and bar, with seated dining overlooking the pizza kitchen and a grab and go area for guests in a hurry. As a Surfrider Foundation Ocean Friendly Restaurant, Nui Italian is dedicated to sustainably serving you. Stone fired pizzas, family-style pastas, locally-sourced salads and creative Italian specialties.
- Orchid MarketplaceEnjoy a wide variety of favorites such as fresh pizzas, deli style sandwiches, fresh salads and fruits, and more! Orchid Marketplace is located next to Kona Pool.
- Shaka ConesDelicious Dave’s Hawaiian ice cream and sorbets scooped to order. Located at Orchid Marketplace at Kona Pool.
- Waikoloa CoffeeKona coffee, espresso drinks, fruit smoothie and pastries. Located in Makai and Ocean Tower.
- RoomService
- Accessible facilities†
- Aerobics instruction†
- Air conditioning†
- Airline desk†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Baggage hold†
- Barber shop†
- Beachfront†
- †
- Aerobics instruction†
- Air conditioning†
- Airline desk†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Baggage hold†
- Barber shop†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children's nursery†
- Clothing store†
- Communal bar area†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- DVD/video rental†
- Electric car charging stations†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Gift/News stand†
- Gift/News stand†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- On-Site parking†
- Outdoor pool†
- Parking†
- Parking - controlled access gates to enter parking area†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Sports trainer†
- Sundry/Convenience store†
- Technical concierge†
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Transportation services - local area†
- Wheelchair access†
- Wireless internet connection in public areas†
- Audiovisual Equipment†
- Business Center†
- Ethernet Connectivity†
- Fax Machine†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Printer†
- VCR/DVD Machine Rental†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11110 reviews
-
Jul 14, 2025Hilton Waiklova Village
The resort is absolutely great. Our vacation was fantastic. The staff was excellent and took great care of us. Especially Rebecca and Romulo our servers at breakfast and Kenny the restaurant manager. They were all so great and kind
-
Jul 07, 2025Not Quite the Resort Experience We Expected
We recently stayed at this property as part of our Big Island trip, and overall… it was just OK. As a Diamond member, I’ve had consistently great experiences at Hilton resorts, but this one left us a bit underwhelmed. I was upgraded to a renovated room with a golf view, which was nice enough, but not what I’d hoped for. I asked about the possibility of something else—willing to pay the difference—and felt pretty brushed off by the front desk. Not a huge deal, but especially disappointing after coming from Maui, where the Diamond upgrade at another Hilton was truly exceptional. The property is MASSIVE—like, seriously huge. Be ready to walk a lot or wait for shuttles. The pools were a highlight for us, but unfortunately, there seemed to be little to no staff presence enforcing rules or managing things. We witnessed a few things that really shouldn’t have been happening in a family pool area, and it was clear there was no one around to step in. Food on-site was just OK. We found ourselves going to Queen’s Marketplace for better options. The spa was another "just OK" experience—not terrible, but definitely not memorable. I saw another review that called this place a “Hilton Garden Inn pretending to be a Hilton resort,” and honestly… that’s not far off. The service, amenities, and attention to detail didn’t match what we’ve come to expect from a Hilton resort-level property. One final frustration: we requested and paid for a late checkout until 6pm. Only later did we find out we were actually charged for a full extra night. That left a bad taste in our mouth and added to the feeling of being taken advantage of. We truly enjoyed our time on the Big Island and plan to return—but next time, we’ll likely stay elsewhere.
-
Jul 06, 2025Great help from Destin M
We were staying here for 3 days on a holiday. This morning when I came back to the room from the gym, I found the room key did not work. The front desk sent Destin M to us. He was trying to help us open the door but his key didnt work either. He realized the battery of the door lock went dead so he quickly contacted the engineering depart and asked them to send over a guy to fix it. We really appteciate Destin's help. I would like to give him a 5 star rating of his service.
-
Jul 04, 2025Lovely Resort but it's experiencing some issues
We stayed for the second time at Hilton's Waikoloa Village Resort June 22 - 27. There was a distinct difference between our visit last year and this year. Both times we have two rooms on our reservation as we travel with our four children (2 are adults 2 are minors) First the pros: At check-in, the gentleman who helped us out accommodated a Diamond Member upgrade and did all he could to get us ocean views. And he delivered, the views were phenomenal! We appreciated his efforts, though we'd hope we'd get to stay in Makai again, we had mountain and ocean views in Palace. The coffee shop in Makai is one of our favorites, love that for a quick breakfast. The grounds at Waikola Village are amazing. I could walk there for days, seeing the wildlife, the well kept plants and trees, and the walkways, all so beautifully done. Watching dolphins swim, seeing the fish and sea turtles, it's a one-of-a-kind resort in that regard. Towels were readily available, plentiful unlike our previous stay, they were on top of the towels for sure! **Dolphin Quest is on site, our kids did an experience with the dolphins last year and loved it, this year our daugher did the 'trainer for a day' and had a wonderful experience. The cons: Unfortunately there were more cons this year than last. Upon checking into our room (which was two floors up from our daughters' room) we noticed a considerable amount of hair in the bathroom. A collection of hair in the corner of the floor and the tub, and hair on the back of the toilet seat. I figured it was a one-off, got some things I had with me to clean and just dealt with it myself instead of having to wait for the room to be serviced again. I later learned our girls had the same issue, the hair in their bathroom was more obvious all over the tub itself. The cleanliness of the rooms was not Hilton standards. Which was a big let down. The rooms are dated, that doesn't bother me, but the mattress quality was sad. I have some back issues, and I might as well have been sleeping on a pullout sofa this mattress was so beat. Not sure if we hit a bad week, but the people there weren't the best at returning their used towels. I don't remember seeing piles of them around the lagoon in the morning like we did this year. That's a sad commentary on the visitors, and looks badly that the Hilton staff couldn't have that picked up by morning. And despite our gorgeous views, we rarely got to enjoy it. Almost every time we went on our balcony, we were overwhelmed with the smell of weed. Truly disappointed in how much we experienced that. Never once had this issue last year, and yet this year, we ran into it on walks and around our room, it really tainted the prestine Hawaiian environment. We did mention this at checkout, and they said we should have called security, maybe we should have, we weren't sure if that was the right thing to do. But it left a bad impression overall. While we would definitely return to the Big Island again, I'm doubtful we'd stay at HIlton Waikoloa Village again. It's a lovely resort, but there was clearly a decline from last year to this year. It's a shame becuase we're typically Hilton Loyalists. We stayed at another resort for the remainder of our trip and it exceeded all expectations.
-
Jul 03, 2025
Paradise in Hawaii
We were excited to return to The Big Island and the Hilton Waikola Village and as usual, we were not disappointed! An absolutely majestic property with caring professional Staff — like Don, our dedicated Bellman — provided effective and efficient service throughout our stay.
- AdvisoryA minimum valet parking fee of $55 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due. No Validations available for restaurants/luau for Valet Parking. Validations available only for Self-Parking for restaurant dining/luau.
- AdvisoryA minimum self parking fee of $48 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due and for hotel visitors, the hourly self-parking rate will increase to $8/hour, there is no hourly rate in valet parking.
- AdvisoryA minimum hotel-imposed Resort Fee of $48.00 plus tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18