Zoetry Marigot Bay St. Lucia - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

693 reviews

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  Mega Yacht experience

  I chose Zoetry St Lucia after looking for something different. This is not a large resort on a beach. It is located on a marina with Mega Yachts. They were awesome to see. The food was great especially the wood oven pizza. I can’t say enough about the staff. They were friendly and would do anything to make your stay more enjoyable. There are a lot of stairs to some of the rooms so if you have mobility issues you would have to request a lower level room. The resort does show some wear but so do most resorts. Not a deal breaker. There were also no children at this resort. I would definitely go back !

  Jan 21, 2025
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  Smelly resort

  This resort is beautiful, and the staff are very friendly and outgoing. However, it is extremely laid back. There’s no nightly entertainment and the one night there was a singer it was just ok. The wait time at the restaurants was long, but for other guest, they were very accommodating. It is very clear who this resort caters to. It took so long every time we requested housekeeping room service getting new towels, and washcloths was a hassle. This resort was supposed to be comparable to Secrets resort. Well It’s no Secrets. Additionally, since it’s by a marina and there is a lot of vegetation there are a lot of bugs. Also, the smell from the marina when you sit outside of the restaurants is Stomach turning.

  Jan 21, 2025
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  A mixed review of Zoetry in St Lucia

  This is a very unique resort. After flying all day, its another75 minute drive from the airport. It is located on Marigot Bay where you will see some of the world's finest yachts. As a result, it's not on a beach. Your view is of the bay and the moored yachts and sailboats. The two pool areas are average by today's standards. They also sell "guest passes" to for people staying on the yachts. These were unwelcomed guests in my opinion that fill up the pool areas and take up the loungers. As Zoetry allows kids, be prepared for kids at the resort. As a result, we had to get up at 7am each morning to scope out a place at the pool. It's not the way to start out your morning. This is a rebranded resort that I would guess is 25 years old, and it shows. Hyatt should be embarrassed to call this a Zoetry, which is supposed to be their high-end brand. Thankfully, the staff at this resort went out of their way to provide the best service possible. Had it not been for their exceptional service, I would have rated it as a 3.5 instead of a 4. The food at the resort is only slightly above average, which is disappointing for a Zoetry. The Cove has excellent lasagna, but the other items we tried were just average. 14-61 was generally pretty good, and the Hurricane Hole was even better. But still, just a seven out of 10 overall food experience. It's a beautiful island and I'm glad I got to see it. But for the money you'll pay, it was not a very good value. It is not up to Zoetry standards either. We were told they are opening a Secrets within the next year that will be significantly better than this resort. Maybe wait until it opens? Special thanks to our favorite staff members; service rep Johan, bartenders Andre and Nicholas, servers Renata and Selma, and lastly our wonderful resort maid Barbara.

  Jan 20, 2025
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  Leadership engagement necessary

  there is clearly poor leadership at resort because nearly all staff outside of checkin/checkout were not friendly, attentive, proactive, engaging, nor made any effort to give a top tier experience. Staffing levels during our stay must have been lower than normal because wait times were long at all meal locations, some experiences taking a couple hours to get food. Couple nights dinner were at 7:00pm or 7:30pm and we didn't get done until 9:40-10:00pm. I clocked turn times from sit down to meal experience completion and they average over 20min each. Drinks never proactively monitored nor was water. Nearly every day we asked for Diet Coke and Coke Zero (no sugar) be placed in our room fridge and it didn't happen until the final day of our trip. We travel internationally every year for nearly 20yrs and there is clearly extremely poor communication among staff and leadership. The property is in dire need of attention. pavers on walking paths all over the resort were trip hazards. The road in/out of resort and down to Hurricane Hole is in extremely poor condition.

  Jan 20, 2025
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  10’s across the board

  Booked this trip to celebrate my birthday and had the best time ever. From my hospitable check in w/ Zoe, my attentive and super sweet housekeeper Rosemary, to Ella in concierge, the chefs at Hurricane Hole, bartenders and other staff like Keya, Hilda, Renata, Kevin, Nigel, Olivia, Mark, Malcolm, Lucious and John Baptiste…I really felt at home and well taken care of. I did a few excursions (kayak, sail boat and joys adventure), got a really nice evening massage, explored off the resort a bit, and bummed on the beach. I 100% felt safe as a woman traveling solo so no issues there. I actually cried checking out because I had such a good experience. The resort is beautiful, my jr suite was nice & clean, the food was delicious. This island is truly special, 10/10 I will be back! I know for sure I’m missing some staff names but thank you Zoetry Marigot Bay for such a great time!

  Jan 20, 2025