Hotel Promotions
Free Perks– Premium bottle of wine and a welcome letter. $40 value per room.
A premium bottle of wine and a welcome letter from the General Manager.  $40 value per room
 
The wine will be red, but guest can ask to trade for a white wine If preferred.
Applicable Dates:
Booking Dates: 27 Nov 2024 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
One child + one teen stay free.
1 Kid (2-12) Free and 1 Teen (13-17) Free in all Luxury Family, Presidential, and Chairman Suites (Both Non DC and DC
Applicable Dates:
Booking Dates: 24 Nov 2022 to 31 Dec 2050
Travel Dates: 24 Nov 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive $300 in resort credits to enhance your stay.
Guests will receive $300 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!

Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 06 Jan 2023 to 31 Dec 2050
Travel Dates: 06 Jan 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive $600 in resort credits in diamond club categories to enhance your stay.

Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!

Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.

Applicable Dates:
Booking Dates: 06 Jan 2023 to 31 Dec 2050
Travel Dates: 06 Jan 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Restaurants
    Treat your taste buds to a flavor sensation as you feast on eclectic cuisines from around the world at our 9 restaurants, 8 a la carte restaurants and 1 buffet included.


    Agave | Mexican Cuisine

    This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.

    Dinner

    Dress code: Evening Casual


    Armadillo | Tex-Mex Cuisine

    Your authentic Tex-Mex experience awaits! Set by the pools of Diamond Club, this open air fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas or fresh grilled seafood and delectable hickory smoked meats.

    Lunch: For Diamond Club guests only
    Dinner

    Dress code: Evening Casual


    Caribbean Grill | Caribbean Cuisine

    This restaurant serves up authentic Caribbean-style dishes just steps from the sand with a panoramic view of the ocean. Menu includes nachos, grilled chicken and refreshing sorbets. It also features a special kids section for family-friendly daytime snacking without having to leave the beach.

    Lunch, Dinner

    Dress code: Evening Casual


    Gourmet Marche | International Buffet

    Discover the freshest local ingredients and enjoy a wide selection of local and international flavors served at the stations of this buffet restaurant, also offering fresh fruit juices, a special kids buffet area and healthy options.

    Breakfast, Lunch, Dinner

    Dress code: Evening Casual


    Hunter Steakhouse | Authentic Steakhouse

    This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak. Also, our onsite sommelier can suggest a pairing from our magnificent Cava Wine Cellar*, a feature of this stylish a la carte restaurant. Cava Wine Cellar Dinner is available for celebrations or private dinners ($).

    Dinner

    Dress code: Evening Casual


    Taj | Indian Cuisine

    Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting. From classic items like Butter Chicken and Vegetable Biryani to sophisticated renditions of new Indian dishes, there’s a world of aromatic flavors to satisfy your taste buds.

    Dinner


    Zen | Japanese Cuisine

    Impressive design sets the mood for an authentic teppaenyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.

    Dinner

    Dress code: Evening Casual


    C/X Culinary Experience ($) | Chef’s Table

    Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable adults only (aged 15+) dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.

    Dinner

    Dress Code: Evening Elegant

  • Various Bars/Lounges
    Our guests are never too far from refreshments. From the lobby to the beach and the swim-up pool bar to the martini bar, we’ve got a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.

    There are 12 Bars

    -SCORE Sports Bar and Lounge
    -Lobby Bar
    -Martini Mix
    -Tides Beach Bar
    -Diamond Club™ Lounge
    -Diamond Club™ Beach Bar
    -Sands Beach Bar
    -Nautica Beach Bar
    -XS Disco Bar
    -Dips Swim-up Bar
    -Chill Swim-up Bar
    -Encore Swim-Bar
On-Site Amenities
  • 24-hour room service
  • ATM/Cash machine†
  • Bell staff/porter
  • Business center†
  • Butler service†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Currency exchange†
  • Exercise gym
  • 24-hour room service
  • ATM/Cash machine†
  • Bell staff/porter
  • Business center†
  • Butler service†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Currency exchange†
  • Exercise gym
  • Health club
  • Laundry/Valet service†
  • Pool
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services

† Fees may apply

On-Site Recreation
  • Children's program

    ClubHouse Kids Club - Supervised kids club for ages 4-12 years.

    Hangout Teen Club - ages 13-17.

  • Extensive health club
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    There are 8 pools in this resort.
  • Spa †
  • Tennis court

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 21372 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    AMAZING 10/10

    Mauricio from prime travelers club was very helpful with planning and things to do during my vacation . Now me and my friend can enjoy our trip with ease and hassle free !!! (: I will be back and continue to recommend Mauricio for others and my future adventures!

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Another amazing vacation but this time as a family!

    Just want to start off by saying, this was our third time at this resort (stayed at hideaway previously) and I would absolutely return and recommend! We stayed mid January and unfortunately we did NOT have good weather (does kinda ruin the vacation, however not a fault on the resort so they don’t lose a star for that) Our check in was quick and easy, they tried getting us on the time share but if you just ignore it they do go away I think we were only asked twice? We stayed in the one bedroom presidential suite NON diamond club and it was fabulous. Our room was renovated and spotless. Absolutely no issues whatsoever! (Hot tip you can change the language manually on the remote to not have every channel in Spanish) we used our jacuzzi tub on the rain days and it ran clear when we ran the water through the jets. My ONLY complaint would have to be the app to book dinners. To wake up at midnight to book dinner the following night is ridiculous. However they were running it before worked much better or at least have some tables on first come first serve? There has to be a better way!! With that being said the food was Amazing! We did buffet, grazie, hunter and zen and did room service breakfast for half our stay, 10/10 would recommend takes about an hour tho so get your patience in check its worth it. Hunter was our fave, the steak was incredible! Yessss the buffet has a smell, there’s no getting around it but what can you do, it won’t ruin your vacation just sit somewhere else, seems the left side wasn’t as bad. So many pools, so many restaurants and the workers are SO NICE!! Just treat them with respect and appreciation, believe me it goes a long way and so does PATIENCE. You’re on vacay, you are not in a hurry! Ignore the negative comments I was terrified going in but I will say.. your vacation is what you make it!!

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacations fun

    Tui activity Hat painting Bracelet Much. Fun. !! All thé all Day super nice, tanks for thé activités White party, show Aqua tic, last nigh is beatiful . I recoment thé activities and hotel, very nice 🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂😀😀😀😀😀😀😀

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Very Poorly Maintained and Staff Unhelpful

    Had a very bad experience. Poor service, and in general state of disrepair. Staff hospitable at first, but extremely slow to respond. Seems like every interaction turns into a sales pitch which can get tiring. We experienced the following: - Bathtub leaked causing local ponding in the suite - Frequent power outages - Broken in-suite items e.g., climate control, blow dryer, ceiling fan, hot tub, etc Additionally, food is not very good. Most of the restaurants were not very tasty. Staff can be rude. Being a visibility minority, my son experienced a few racist incidents. We’ve travelled to a few Caribbean Islands and found the culture there more inviting. This was our first and last time in Mexico.

    Feb 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Visit!

    It was an amazing experience! Diego, Francisco y Miguel are the best bartenders! The hideaway is the place to be at!! Super service! Food is amazing and the only complaint is the service at the restaurants. But other than that, it was a great time!

    Feb 05, 2025
Hotel Advisories
  • AdvisoryThe Environmental Sanitation Tax of a minimum 76 MXN (approx. $5.00 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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