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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
8267 reviews-
Great location and hotel
Bed is great, rooms and amenities are perfect. Housekeeping goes above and beyond to be friendly and make your stay better - need to compliment Wendy from our visit for that! The location is perfect too for going to the beach and anything you need in town
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Great vacation
Vacation was amazing! The entire staff were professional and very helpful. From the valet to front desk employees, they were awesome! The bartenders Rob,locks,Amanda,Dean gave amazing service and great recommendations on what to do while on vacation. Nikki the poolside server was great! Very professional and helpful with all my families needs. Roger the houseman. Was cheerful and very helpful when he saw me in the hallway. Always said Aloha and asked if there was anything I can do for you. Your staff is the reason why I will return to your hotel.
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Can't connect to TV from LAPTOP
Can not mirror display from phone or laptop. Guest services tell me this is not possible. I'm not from the US so I would have to pay for a Netflix account. Hard to believe that TV has gotten worse in hotels in 2024 Can not mirror display from phone or laptop. Guest services tell me this is not possible. I'm not from the US so I would have to pay for a Netflix account. Hard to believe that TV has gotten worse in hotels in 2024 Can not mirror display from phone or laptop. Guest services tell me this is not possible. I'm not from the US so I would have to pay for a Netflix account. Hard to believe that TV has gotten worse in hotels in 2024
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Roger (Housekeeper) was the best!
Our housekeeper, Roger, made the hotel feel welcoming and brought great vibes from the moment we walked into the wing of our floor. He greeted us with Black Kukui necklaces and with a huge smile. Everyday Roger greeted us and cleaned our place with perfection. He never forgot to replace anything. The days he was off was when we noticed things were not being replaced and not all the beds were made. Roger is the best! When we come back, we will request for the same floor and the same wing.
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Service above and beyond
I would like to acknowledge the extraordinary kindness of front desk manager Lilia. I was looking forward to a planned getaway with my husband. Unfortunately, this trip changed at the last minute when we instead traveled to say goodbye to a family member who went into hospice. Lilia personally handled our cancellation with grace and compassion. We will definitely be making the trip to the Sheraton for our getaway -- and I look forward to thanking Lilia in person.