The Grand Oasis Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17630 reviews

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  Don't come here to relax

  We read a few negative reviews of the hotel before we left home and thought some people are never satisfied and it can't be that bad. Sadly we were wrong. Negative points first 1 The buffet restaurants always had long queues unless you wanted to eat really early . Considering the size of the hotel , both restaurants were totally inadequate. It was not uncommon to have queue for up to an hour for any meal. The food was typical of most all inclusive hotels and although not too bad it was rare to get anything that wasn't luke warm or cold. The waiting staff were very mixed as far as service was concerned but responded a lot better when you put 50 pesos in their hands. We managed to book one speciality restaurant with difficulty. This has to be done via an app, but as the wifi was not that good in some areas it was difficult. 2 The pool area had very little space for sunbeds . I counted 52 one morning which for a hotel with 300 plus rooms is far from adequate. If you found a sunbed without a towel on it and managed to stake a claim, you were forced to listen to exceptionally loud music all day courtesy of the entertainment team Many people picked up there beds and took them down to the beach . This was a bit quieter but still very busy. 3 Rooms were adequate but dated. Our room was cleaned every day, but sometimes this this didn't happen until late afternoon. Its also worth noting that most of the standard rooms don't have a balcony which isn't made clear when booking. 4 There are virtually no adult only areas where you can go to get a bit of peace. There is one adult only bar - La Cantina- which is not very big and doesn't open till 6pm. There is no seating in the reception area although its a very large space. Basically if the weather is bad, which it was on one day, you have to go to your room because there is nowhere else. Positive points 1 La Cantina bar - nice little bar that is adults only. Manuel the barman was great . 2 Los Agaves restaurant. Its worth coming if you can get booked in. In closing this is not a place for couples. There were mainly families here. Some of the kids were pretty noisy and running around the restaurants unchecked while mum and dad ate there meals.

  Jan 24, 2026
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  Both things can be true.

  Review: Grand Oasis Cancun My stay at Grand Oasis Cancun was very polarizing, and it largely came down to access to different sections of the resort rather than the room itself. The first couple of days, before upgrading my package, I would rate the experience about a 2–3 star stay. The food was fine with plenty of options, but the resort felt extremely crowded and rushed—almost like a cattle call. Service was adequate, but nothing stood out. One issue that really needs to be mentioned was cleanliness. The room itself did not change at any point during my stay. During those first days, I personally saw at least six cockroaches in the room. I was told the issue would be addressed and that they would work on getting me moved, but that never happened. I was also told the room would be sprayed. To their credit, the staff did acknowledge the issue. The following morning, I received champagne and fresh fruit, which was appreciated, but the room situation itself was never resolved. This is something future guests should be aware of. Once I upgraded my package, the overall experience outside the room changed completely. The upgraded sections of the resort felt like a different world—much calmer, with better service and significantly better dining. The restaurants in the upgraded area were excellent. One standout was a 16-course Mexican tasting experience, and another was a dining-in-the-dark restaurant—both memorable and very well done. This side of the resort really shows how different the experience can be depending on your package. As for amenities, the lazy river and pools were not warm, which was disappointing, and the ocean was rough during my stay. I did go into the sea but never fully submerged due to the conditions. Bottom line: The room did not change, but the package you choose dramatically affects the experience. Without the upgrade, the resort feels crowded and chaotic, and unresolved room issues are frustrating. With the upgraded package, the dining and service are genuinely enjoyable. This is a resort where expectations need to be set very carefully.

  Jan 22, 2026
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  A home away from home

  I spent 7 days here at the Grand Oasis Cancun. It was an awesome experience. Yes some of the comments here are valid. The main hall food court had food to accommodate the masses. It is what it is. The staff were very friendly and attentive at the food hall especially Marcello Guzman. The restaurants that needed reservations were good, Los Lunas restaurant did not disappoint, Carlos our waiter was awesome. The bathrooms were clean, and if there was an issue someone would take care of it. Clesning staff at hotel were great. The elevator is a bit of a pain. All in all it was a great experience for my partner and I.

  Jan 22, 2026
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  Horrible, don't waste your money

  Line up after line up...for everything! And not short ones! Have to reserve and pay for most restaurants.Went to leave luggage at front for the day but not check out right away, to come back to the room to find they had taken my cell phone that was charging. I got that back right away but they had no idea where my bag was until I insisted in going back to my room to check. First time at a resort and I can guarantee 💯 I will not come back!!

  Jan 22, 2026
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  Unwelcoming, Unsanitary, and Not What Was Booked

  The negative reviews from other guests were accurate. From check-in, staff was rude and dismissive and treated us as if we did not belong. The room provided was not what we booked, and management refused to correct it. The room had mold, filthy bathrooms, and roaches, including in the bathtub, making it impossible to shower. Management refused to move us, rooms were dark and uninviting, food options were extremely limited, and staff showed no concern for guest comfort or safety. The spa was good, and Humberto at the cigar lounge was kind and professional, but those few positives do not outweigh the serious issues. I have photo and video evidence. This property should be avoided.

  Jan 21, 2026