Location
Montego Bay-BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16403 reviews
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Dec 03, 2024Poor food and service quality and algae green sea at Grand Palladium
Very poor quality food and food variety. Staff are not friendly or helpful, don't know simple information when asked. Prepare to wait up to 2.5 hours to be seated at restaurants and for the restaurants not to have large portions of their claimed menu available. Hotel is located in the middle of nowhere in an area without good beaches or sea. Go to Negril or Montego Bay instead. Rooms are nice but require a 15-20 minute trek to get to the main areas of the hotel. Good coffee bar above the Lagoon buffet wand the only place with acceptable service but be prepared to wait for up to 45 minutes to get a coffee during the peak morning and evening hours. Nice pool area but main and pretty much only pool closes at 6 pm, so do all the entertainment facilities and towel stations associated with the pool area. Would not stay here agin.
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Dec 03, 2024Thanksgiving Family Trip
Our El Dorado dinner experience was very disappointing. They ran out of Red wine before our steak got served. The brownie desert was served with melted vanilla ice cream. It took over an hour from ordering our main course to having it served.
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Dec 03, 2024Lovely
Very safe, huge resort, with lots of restaurants and swimming pools. The rooms are very clean. Lots of members of staff
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Dec 03, 2024
Great service
Dermonique and Omari pop entertainment were wonderful and very helpful with all of our entertainment needs! Will definitely come back.the food was great. There are too many great options it was difficult choosing so we ate at all of of them
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Dec 03, 2024Overall a nice experience
I visited this resort in October and overall had a really lovely experience. I was travelling with family, including my little boy who is almost 2 years old. He attended the kids club most days and they went above and beyond for him! Shaquana in particular was extremely helpful and was truly amazing with my little boy. Shaquana made sure my boy was settled and sent me lots of regular updates as to how he was getting on. It meant we could relax knowing he was well taken care of! The food at the resort was okay.. lots of choice but wouldn’t say the quality of the food was the best. You wouldn’t go hungry but very basic standard. The resort itself is beautiful and very well kept. Most of the staff was extremely friendly and happy to help. We did come across the odd person that was a bit rude but overall we had good experiences. I feel there’s definitely a lot of room for improvement and would not class this hotel as a 5 star but we had a lovely holiday and would definitely return to Jamaica! Thanks again to Shaquana!!!