Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16862 reviews
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Dec 03, 2024Nov 10, 2024 - Nov 15, 2024
Every aspect of our trip from early check-in, VIP upgrade, all-inclusive perks, great drinks - to include Starbucks 😂 - dreamy beach, modern ambiance and the AMAZING STAFF!! They def set the bar high! Have to give Marco ten stars! He always greeted us with such a warm smile and went above and beyond to ensure we were met with an outstanding Portuñol experience! 🏆😉.
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Dec 03, 2024
Fabulous Customer Service!
We visited the week of Thanksgiving. Everything was perfect! What stands out the most is the great customer service! Our butlers, Stephany and Aturo, made our vacation! They found us daily to check up and made sure all our needs were met from nightly dinner reservations to a cabana reservation daily! They allowed us to be able to relax and not worry about a thing! And at the pool, Edouard was amazing! He set us up and was there to make sure we always had a great spot at the pool or beach! And all of the staff at the pool and restaurants and in the Aqua lounge went above and beyond to make sure we were taken care of. This was our 4th visit to this Live Aqua location, and it will not be our last!
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Dec 02, 2024
Live Aqua Cancun
We had a great experience at Live Aqua Cancun. Stephanie and Arturo are amazing butlers and provided excellent customer service. We traveled with a group of six, they were able to get reservations for us last minute with a large group for dinner. They proactively reach out to us to see if we need anything. We’re very pleased with the overall accommodations and great customer service.
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Dec 02, 2024
Anniversary trip
We spent 7 days in live aqua Cancun October 23 to October 30 in our opinion the best all inclusive adults only resort we have visited. Location, service,food,our view from our room the room itself,pool ,beach .drinks the Aqua Club highly recommended it’s worth it whit the aqua club you will get access to a different level
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Dec 02, 2024
Breathtaking experience!
Once again, an awesome time at our favorite resort Live Aqua. The resort continues to make subtle changes. The Sevens Buffet is better organized with even more variety than ever before. New hydration stations perfectly placed. The pool was warmer. I can go on and on. Then there are the things that don’t change, and we hope never do! Our butlers (Maggie, Eladio & Louis) are over the top excellent. I cannot think of anything they could do better. They are a great team. That great team was put together by Ashley Garcia. Ashley is a humble soft-spoken man with a great eye for talent and a drive to make things even better. We so appreciate how they all go out of their way to do that. We feel like family when we are there! Bartenders Hector and Romario could put a smile on your face even if you were having a terrible day. (which never happens at Live Aqua!!! ) It’s the little things that make the day great. Come nighttime William @ (MB) & Benedicto @ (Hidden Gardens) are incredible chefs. Anytime I have had food that incredible I dined at a 5-star restaurant in NYC. They really are that good! If you decide you would like to truly be part of the live Aqua family, we strongly encourage you to talk to Carlos and Rafeal. The two of them make your vacation dreams come true. In summary Live Aqua caters to all your senses. An adult get away for mind, body & soul. Candace & Tom