Bahia Principe Grand Tulum - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16638 reviews

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  10 Days of Sunshine

  We stayed at Bahai Principe Grand Tulum from February 25 to March 6th 2025 (10 Days). Accommodation (Rooms) were excellent. Very clean, bright, washroom was clean, good water pressure and instant hot water. Food was very good (you won't go hungry) smorgasbord had good variety (deserts could be better), pretty much the same every day. Breakfast (my favorite meal) was excellent. Eggs done anyway you asked for, crisp bacon, sausages, potatoes, good variety of cereals for kids, fruits and juices. A-la-carte restaurants are nothing special so don't worry if you can't book. If you do book, do it as soon as you get there or you won't reservations or if you do, the times will be very late. We found Mediterranean was the best with Don Pablo and Tortuga good but not great. Pool area is excellent. Lots of chairs but the best get taken early. The Beach area is Poor. Very rocky (coral) and the sand is littered with sea weed and the water is generally dirty (silty) and not good for swimming. There is a better beach at Akamel but it is very small. Entertainment is Excellent. Very professional. Bars are good. (no shortage of alcohol) but different Bar Tenders have different ideas on how to make some drinks. You may have to explain to them how you want your mixed drink made. Beer is no problem. Generally the Resort is very nice, well kept grounds, very friendly and accommodating staff. There are actually 3 Resorts all connected by trolley (Akumal, Coba and Tulum). If you stay at Akumal, you can use any of the services at the other 2 Resorts, but if you are at Tulum or Coba, you can not get Bar Service at Akumal unless you are very persistent with the Bar Tenders. There are a lot of animals roaming freely around the Resort (Iguanas (some very large), Coatis, which look like a cross between a racoon/monkey and Ant Eater, Racoons and some other marsupial which looks like a cross between a rat and a ground hog. There is a sewage/swampy smell at times in some areas of the Resort (mainly the back units). Not sure why but try to get more central or front units if possible. We have been to Bahia Principe Resorts in Jamaica twice and in Mexico twice and they are generally 4 Star Resorts. We would go back again.

  Mar 15, 2025
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  Awesome

  It was a great experience, the staff there were very friendly, helpful and professional. The entertainers at the pool did tend to hold the microphone too close to their mouth, making their voice very muffled, not clear and understandable for everybody. This is my first visit to the resort and I'm impressed with every aspect of the trip, even though I never participated in all activities. Great job!

  Mar 15, 2025
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  Family and friends 2025

  Very clean and organized place the food was amazing and lots to choose from, the staff was always there to help you and very friendly as well. If I had any criticism it would be to add bartenders to certain bars during busy times to relieve stress and expedite orders.

  Mar 15, 2025
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  Fabulous hotel (ignore the negative reviews)

  After booking our holiday, I started to read some negative reviews that very nearly got me running back to the travel agent to change our hotel! So glad I didn't! We have just returned from this lovely hotel and had a fabulous time. All the staff are friendly, helpful and can't do enough to help. The food was great- those who say the buffet is repetitive must be very picky eaters! There was always Mexican, an oriental section, pizza and pasta section, always a whole grilled fish or large joint of meat, always grilled meat like chicken or pork, a Japanese section, a chef special, loads of salads... I could go on and on... We were there ten days and never got bored. We really enjoyed the breakfasts and had something different everyday. Tropical fruits, yogurts of every possible variety, smoked salmon, bacon, all varieties of egg, sausages, delicious pastries ...I was particularly impressed with the chef who is responsible for the bakery! The a la carte restaurants were incredible and I had no problem getting reservations before we arrived and even changed one when we were there. Yes the room smelt damp when we first arrived, but we put the air con on and within half an hour it was gone! The room was clean and tidy and our view across the palm trees to the sea was great (and we didn't book a sea view!) My only criticism, the bed is hard and even with a mattress topper, my other half was uncomfortable. The pools are super, cleaned everyday and it was never a problem to get a sunbed. The drinks were great, not watered down in our opinion. We walked along the whole beach and yes, in parts, beach shoes are useful, but by the quiet pool it is lovely and sandy. One day I walked along the beach and was paddling with a manta ray! The next day taking photos of pelicans. Yes there is wildlife around the whole site, but for us that was part of the charm of the place. We have had a fabulous holiday at this hotel and hope to return one day.

  Mar 14, 2025
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  Wonderful stay

  From our check in to check out everything was excellent. i have to give Rafael at check in and Caesar one of the bellmen a super thank you for your excellent service. Food was good , room was very comfortable and clean. had a wonderful time and will be back. Had no issues whatsoever. Our second day there we were approached by the privilege club reps and we politely declined they were very polite and gracious and did not pressure us at all. We saw them occasionally during the week and they were always nothing but friendly and even helpful if we needed directions or other information. Thank you to Angie and Sexy Chocolate.

  Mar 13, 2025