Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14413 reviews

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  Excellent return trip to Bahia Principe Akumal

  My husband and I stayed at Akumal for 10 days in December 2024. We had not been to Bahia Principe since 2016, so we were excited to return. I want to start by saying that the reservation process directly through Bahia Principe is excellent!! Due to health issues, I had to reschedule 4 times – each time the BP rep was helpful and courteous, and I had no problems making the changes. On arrival, we were assisted by Francisco Cubo in reception- he was exceptional!!! I cannot say enough good things about how he treated us. From the start of our vacation, during, and when we departed, he checked in on us to insure everything was perfect. Thank you Francisco!! Zuriel in reception was also very helpful with information about the resort and amenities. Ricardo in guest services was super nice and helpful – he helped with scheduling our romantic dinner. The alacarte dinners were superb! We loved that each one had a specialty drink and “chef appetizer”. All were very good, but our favorites were Katok, Doce Vita, Portofino, Frutos del Mar, and Mikado. Special shout out to Johvanni at Dolce Vida and Joseline at Frutos del Mar for their excellent service!! I highly recommend booking directly with BP so you can make your dinner reservations before you arrive. The buffet in Akumal section is excellent, with a large variety of food options. During our stay, we had BP staff check regularly on our experience while at the restaurants, pool and beach area. It was evident that they are actively checking on their customer service practices throughout the resort. As in most resorts, we did wake up early to secure a spot at the beach or pool area. It was the busy season, so spots did fill up quickly. We enjoyed swimming in the ocean- it’s very calm due to the breakers, but nice to enjoy a calm swim and see the fish. The pools are very nice but not heated, so very chilly in December. The bar service at the beach and pool was great – thanks to Luna at the pool and Adriana at the beach for always keeping the drinks flowing!! The bartenders always helped with choosing drinks, Jesus and Gabriel at the pool and beach bar and Raul in the lobby bar were all wonderful!! The entertainment staff were all great and lots of fun with the leadership of Cesar. The pool activities were always entertaining and I especially enjoyed the Zumba on the beach with Hannia. The evening entertainment was very good- something for everyone to enjoy. We paid extra for one of the night shows which was very nice in Tulum. The Hacienda is nice to visit, and on this trip we did not go to the Casino. In general, getting around the resort is easy with the transport carts coming around frequently – during peak times, patience is the key!

  May 12, 2025
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  Great location and resort

  Fantastic service. Brilliant facilities and good quality food and drink. Would highly recommend From the time of arrival through to the check out nothing was too much trouble for anyone either plenty of staff around to help with things. The consistency across the brand is great

  May 11, 2025
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  No luxury just Akumal

  Came here two years ago and really rated it but it has gone down hill so badly. We have come as a family of 6 and was aware we needed to pre book the gourmet restaurants. But even doing this we could only all eat together on a few occasions. On our visit to the resort there is no flexibility to add another couple to our table even though there seems to be plenty of spaces. The infinity pool bar shuts at 5pm, which seems early, but they start shutting at 4.30, will only serve beer. There was a thunder storm which has set off alarms, I tried ringing the desk but they couldn't understand and just hung up. No sleep that night. The advantage of using akumal is that you are allowed to use the other resorts. All the other resorts seem to have better evening entertainment and the other Luxury resort, Sian Ka'an, lives upto the name. There is a seaweed issue here meaning you cannot use the beach to swim. On our last visit they cleared the seaweed early morning ready for customers to use. Now there is a truck and a digger running along the beach area from around 11 to 1pm. Not exactly relaxing. I would suggest if you are coming here use Tulum or Coba as its not worth paying extra for Akumal.

  May 10, 2025
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  Grand Bahia Akumel let down

  Went with my family for a family trip this would have been our fifth time going to this Resort all other times that we went had an amazing time this time around really found that there was no need to upgrade the rooms are okay nothing to catch your attention beds were very hard also concierge was really bad barely understood what you needed always forgot to do things that you would ask for so you'd have to call two to three times then you'd have to go down to the front desk to wonder what was going on pools and Beach are fantastic as location was really good drinks were very good as well pool servers are fantastic entertainment staff was excellent especially Caesar and Javier restaurants never got to go to as every time we went to see if we could get in even though we upgraded we were told there was nothing available complete let down so we ate at the buffet nothing wrong with the buffet buffet is excellent but it would have been nice to actually go to a restaurant especially if you upgrade and pay the extra amount if this is the way the Bahia is going to continue I would strongly recommend going to another Resort to try to get better service

  May 10, 2025
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  Stunning place

  What an incredible trip! This has definitely been one of the best holidays we’ve ever had. I’ll break down my review into sections, as there’s a lot to cover. Rooms – We stayed in one of the newly renovated swim-up rooms, and it was excellent. The room was spotless, spacious, and well-maintained. The minibar was regularly restocked, especially when we were running low on essentials like water and Pepsi. We did encounter a couple of cockroaches during our stay, but given that we were on the ground floor in the middle of the jungle, it was understandable. It didn’t bother us or affect our overall experience—it’s just one of those things that can happen in such a natural setting. Entertainment – We arrived on April 25th, and the resort was extremely quiet. There was no music around the infinity pools, beach bar, or other common areas—only at the main pool. Honestly, listening to a full Alicia Keys concert set on repeat just wasn’t the vibe we were looking for. If you’re after a calm, relaxed atmosphere, it’s ideal, but for us, the lack of lively music was a letdown. We ended up spending most of our days and evenings at the Tulum hotel, where the entertainment team was far more energetic and the music was much better! The Origin show is definitely worth the money—the dancers and acrobatics were absolutely incredible! I joined the hotel’s Facebook group before our trip, and I’m so glad I did! I wouldn’t have known about checking in via the app or the need to book restaurants in advance otherwise. Thankfully, we managed to secure reservations at eight different restaurants for our 14 night stay. Dolce Vita This was hands-down our favorite—we went twice because the food was just that good. The welcome drink, an Amaretto Sour with a cinnamon stick, was a lovely and memorable touch. We had the calamari, spaghetti Bolognese, lasagne, and finished with the chocolate cake for dessert. Everything was absolutely delicious! The staff were attentive and hardworking—top-notch service all around. Katok This one was a bit of a letdown, especially after reading so many glowing reviews. The food itself was tasty—especially the brisket tacos—but the service really missed the mark. It was overcrowded with too few staff, and we waited over 45 minutes for our starters. We also weren’t offered a welcome drink, which felt disappointing. Sadly, not a great experience overall. Portofino We were told this restaurant had recently reopened post-COVID, and it was a 10/10 experience. The service was excellent—special mention to Cristian! The food was incredible: fluffy, well-seasoned pizza and a rich, flavorful carbonara. Highly recommend this one! Thali We first discovered Thali at the Bahía Príncipe in Punta Cana in 2024 and absolutely loved it. While this location offered a slightly different experience (as expected), it was still very good. Service was a little slow, but the food was enjoyable and the ambiance lovely. Alux Another standout! The staff went above and beyond, and the food was excellent. The chocolate pudding for dessert was unbelievably good—definitely a must-try. Tequila One of our favorites! We were lucky to catch the live band during our meal, and the female singer had an unforgettable voice—absolutely mesmerizing. The food was great, with lots of options and really friendly staff. A fantastic experience all around. Gran Tortuga We had low expectations due to a disappointing experience at a similar spot in Punta Cana, but this one exceeded them by far! The service was outstanding—servers came around with meats every few minutes, which was a huge improvement from our last visit. The cinnamon pineapple was a delightful surprise, and the buffet-style sides (especially the potato salad) offered great variety. YUM Buffet Compared to the buffet at Ambar in Punta Cana, this one felt like a bit of a downgrade. The food selection was decent, but the pizza was often too hard and the dessert options quite limited. A few more dessert choices would’ve made a big difference. Sian Ka’an Buffet This buffet was amazing—much better than YUM! It had a wide range of choices and a significantly larger dessert selection. Definitely the superior option. Katok Buffet (Breakfast & Lunch) A great spot for meals, especially since it’s adults-only. The food selection was solid, and I especially loved the poached eggs every morning. A relaxing and satisfying place to start the day. Also, we loved that they gave you hand sanitizer as you walk in. As someone who gets a little funny over buffets it made the experience feel a lot cleaner. Sports Bar – I’m not sure if it was due to the ongoing renovations, but the bar closed earlier than expected every night. In contrast, the one at Ambar stayed open until 2 a.m., which was great. Once the bar shut, there weren’t many other spots to just sit, relax, and chat with friends. The Hacienda is an option, but getting there requires taking a trolley—and depending on the time, you might be waiting 10–15 minutes for one. Trolleys – The trolley system is a great idea in theory, especially for a resort of this size. Unfortunately, there just weren’t enough of them running—particularly during peak times like dinner. We often had to leave our room an hour early just to make it to our dinner reservations on time. Again, maybe this was due to the renovations, but if the hotel were at full capacity, I don’t think getting a trolley would be realistic at all. Gym- We absolutely loved the gym! It featured brand-new equipment, refreshing cold towels, and fruit-infused water. The space was incredibly spacious, and we enjoyed starting our mornings here. The hotel is stunning, but I feel Tulum has a slight advantage in terms of appearance, thanks to its recent renovations. Overall – Despite those small inconveniences, we had an absolutely incredible holiday. The staff were fantastic, the weather was perfect with not a single drop of rain, and a special shoutout to the bell boys who helped us arrange taxis to Tulum city—highly recommend checking out the beach clubs there, they’re next level!

  May 10, 2025