Hotel Promotions
Free Perks- free cabana rental, and 50 min buy one get one free spa offer. Save $85 per room.
Guest will receive free perks as follows:-
  • One (1) Day Complimentary Cabana Rental $85USD Value
  • Includes one (1) 20 minute foot massage 
  • Early Check-in and Late Check-out Subject to availability
  • Massage 50 min buy one get one free at the spa   
  • 5-night minimum
  • All value adds are per room, not per person unless otherwise indicated
Applicable Dates:
Booking Dates: 01 Jan 2025 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 30 Jun 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.

 


Applicable Dates:
Booking Dates: 25 Oct 2019 to 31 Dec 9999;12 Feb 2020 to 31 Dec 9999
Travel Dates: 25 Oct 2019 to 31 Dec 9999;12 Feb 2020 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Every 4th night free.

Offer includes

  • Every 4th Night Free
Applicable Dates:
Booking Dates: 18 Jul 2017 to 31 Dec 2050
Travel Dates: 13 Aug 2017 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save Up To 45%.
Applicable Dates:
Booking Dates: 12 Dec 2014 to 31 Dec 2050
Travel Dates: 12 Dec 2014 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save with reduced rates.
The Discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 28 Mar 2024 to 31 Dec 2030
Travel Dates: 28 Mar 2024 to 31 Dec 2030
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 10%.

Discount already included in your package price.

Applicable Dates:
Booking Dates: 07 Feb 2018 to 31 Dec 9999
Travel Dates: 07 Feb 2018 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 30% off & receive up to two massages to enhance your stay.

Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.

Important information: additional information available at check-in.

Applicable Dates:
Booking Dates: 15 May 2017 to 31 Dec 2050
Travel Dates: 15 May 2017 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 40% off & receive up to two massages to enhance your stay.

Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.

Important information: additional information available at check-in.

Applicable Dates:
Booking Dates: 15 May 2017 to 31 Dec 2050
Travel Dates: 15 May 2017 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 50% off & receive up to two massages to enhance your stay.

Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.

Important information: additional information available at check-in.

Applicable Dates:
Booking Dates: 26 May 2017 to 31 Dec 2050
Travel Dates: 26 May 2017 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 50%.
Discount is already included in your package price.
Applicable Dates:
Booking Dates: 01 Jun 2021 to 31 Dec 2050;04 Dec 2018 to 31 Dec 2050
Travel Dates: 01 Jun 2021 to 31 Dec 2050;04 Dec 2018 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 10% off & receive up to $100 in resort coupons to enhance your stay.
  • Guests will receive up to $100 in Resort Credits per room, per day. Resort credit can be applied to the following: 
  • Spa Services (excluding products)
  • Lobster and Fine Cuts
  • Romantic Dinner
  • Wine
  • Room upgrade

Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.

Applicable Dates:
Booking Dates: 07 Feb 2018 to 31 Dec 2050
Travel Dates: 07 Feb 2018 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 10% off & receive up to $50 in resort coupons to enhance your stay.

Guests will receive up to $50 in Resort Credits per room, per day. Resort credits can be applied to the following:

  • Spa Services (excluding products)
  • Lobster and Fine Cuts
  • Romantic Dinner
  • Wine
  • Room upgrade

Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.

Applicable Dates:
Booking Dates: 07 Feb 2018 to 31 Dec 2050
Travel Dates: 07 Feb 2018 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the aqua suite.
Champagne with strawberries and chocolate amenity on arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
One in-room couples massage
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
30% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
Buttler service
Applicable Dates:
Booking Dates: 13 Jun 2023 to 31 Dec 9999
Travel Dates: 13 Jun 2023 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the Fuego Suite.

Guest will receive the following Amenities while staying at Fuego Suite:
Sparkling wine and chocolate in room upon arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
$200 USD Resort credit per stay, minimum 4 night stay
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools     
Buttler Service


Applicable Dates:
Booking Dates: 15 Aug 2023 to 31 Dec 9999
Travel Dates: 15 Aug 2023 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the honeymoon suite.
Bottle of Moët with strawberries dipped in melted chocolate on arrival
Romantic Dinner with a Set Menu
Special pairing dinner at MB reataurant
30%  off in Spa Treatments
$200 USD Resort credit per stay, minimum 4 nights
Jacuzzi Prep Service
One couple Massage per stay
Bali bed on the beach with VIP amenities and treats, including a 15 min feet and hands massage,per day.
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
Buttler Service

Applicable Dates:
Booking Dates: 25 Dec 2019 to 31 Dec 2050
Travel Dates: 25 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the Premium Aqua Club.
Guest will receive the following Amenities while staying at Premium Aqua
Club:
Bottle of wine on arrival
Access to the exclusive Aqua Club Lounge
Applicable Dates:
Booking Dates: 15 Aug 2023 to 31 Dec 9999
Travel Dates: 15 Aug 2023 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the Presidential Suite.

Guest will receive the following Amenities while staying at Presidential Suite:
Champagne with strawberries and chocolate amenity on arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage    
One in-room couples massage
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
30% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
$300 USD Resort credit per stay, minimum 6 nights
Buttler Service

Applicable Dates:
Booking Dates: 15 Aug 2023 to 31 Dec 9999
Travel Dates: 15 Aug 2023 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the tierra suite.
Spumante and chocolate in room upon arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
15% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
Buttler service.
Applicable Dates:
Booking Dates: 24 Dec 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the viento Suite.
Champagne and chocolate covered strawberries upon arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
Free access to the humidity areas of the spa, Sauna, Hot tube, pools
20% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
Buttler service
Applicable Dates:
Booking Dates: 24 Dec 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
All inclusive amenities.

The all-inclusive program includes the following amenities:

- Breakfast, lunch and dinner at various restaurants and bars
- 24-Hour Room Service
- Alcoholic and non alcoholic beverages - domestic and international brands in all restaurants and bars are included. - Only "By-the-glass beverages, spirits, cocktails, sodas and beers.
- Minibar including soft drinks, bottled water and beer replenished once a day.
- Gym access
- Hi-speed wireless internet in public areas
 and room
- Daily activities (such as Mayan and yoga rituals, aqua yoga and pilates, cooking lessons and Spanish lessons)
- Parking available
- Taxes and service charge included

Important Information: Redemption information will be provided by the hotel at check-in.

Applicable Dates:
Booking Dates: 08 Jan 2016 to 31 Dec 2050
Travel Dates: 08 Jan 2016 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Aqua Club Lounge
    -Premium open bar.
    -Continental breakfast and 3 food presentations during the day.
    -Variety of coffees.
    -Hors d’ oeuvre and appetizers.
    -Tea time
  • Azur

    Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.


  • Cafe Deli Boutique

    Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert. 


  • Carnivore Steak House Lobster & Grill

    When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.

  • MB

    Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.

  • Sea Corner

    This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.


  • Siete

    Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).


  • Sushi Station

    Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.

  • Various Lounges/Bars
    -Egos Bar
    -AKA Bar
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Bell staff/porter
  • Business services†
  • Butler service†
  • Children not allowed
  • Concierge desk
  • COVID test onsite
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Bell staff/porter
  • Business services†
  • Butler service†
  • Children not allowed
  • Concierge desk
  • COVID test onsite
  • Elevators
  • Exercise gym†
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
  • Hot tub
    2 Outdoor Hot Tubs
  • Pool
    There are 7 pools on site. This Property has Swim up Bars.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
Off-Site Recreation
  • Golf †
    Golf Course located within a Mile of Property.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 17026 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Just OK

    We have been visiting Cancun for 15 years, and have visited several resorts during this time. Although it is rated among the top resorts in Cancun, neither my husband nor I were impressed. The grounds are beautiful, and even from our garden view room, we were able to see the ocean (if that is important to you.) There didn’t appear to be much happening; I asked for an activity guide for the days we were there and no one could help us. However, there WERE a couple Mexican nights happening by the pool, which were very loud and we able to hear it in our room. There were several sections to the pool, but it was confusing as to what areas were for those who paid for upgrades and/or memberships and for those of us who hadn’t. There was a charge, of course, for Bali Beds; however, there was a sign indicating that chair loungers and bed-style loungers were free, but didn’t mention that since many of the loungers faced the water, you had to pay for those also, while the chair loungers were spread all over the place and never in groups (always ONE between the loungers and Bali beds!) We were only here for three days, so take this in mind as you decide whether or not to go: As to the Restaurants-- 1) they are conveniently all located on one level (pool level) 2) unless you upgrade to a particular status, you cannot make dinner reservations in advance 3) from what we could see, you would have to walk outside for lunch (I guess that’s why they had lots of umbrellas by the doors!); there are several different stations surrounding the pool for BBQ ribs (my husband said these were the best!!), hot dogs, hamburgers, chicken and tacos as well as pizza (but not GF) 4) IMHO I don’t believe they had enough restaurants for the number of people there (I can’t imagine what it might be like during busy seasons!) and of course, needing GF limited what I could have 5) for dinner, there is an Italian restaurant (outside entrance) an extra-charge steak place (inside), and an inclusive gourmet restaurant (inside and with a dress code—and with long lines 7) Siete is INSIDE the resort and serves a breakfast buffet, and for dinner, Mexican a la carte 8) I require Gluten Free as I have Celiac Disease Where we ate-- (Day 1) We arrived at 4:00 PM and hadn’t eaten all day, so the representative sent us hunting for the Fish Shack, which was outside, of course. After almost 30 min, being sent here and there (and never finding it!) we finally found out that it had shut down early for the day. Fortunately, Siete was opening early at 5:00 so we waited around. They had what looked like WONDERFUL salad bar complete with sliced steak and other meats. I asked about GF (as nothing was marked) and our waiter did check, indicating I should stay away from the bread station (!) and the taco chips. Both my husband and I decided that it was perfect for us, and didn’t bother ordering anything from the a la carte menu. (Day 2) I skipped breakfast, and ended up eating at the Fish Shack (yay, we found it!) The menu was mark with GF items, but when I ordered what I wanted, found out it was “mis-marked” and wasn’t GF. My husband ordered GF octopus tacos, and I ordered shrimp tacos, specifying GF to the waitress. They were delicious. For dinner, we went back to Siete, as it was the easiest to get in without a reservation if you went early enough. We decided to once again get the salad bar, but ordered on the recommendation of our waiter a soup that he said was GF. (Day 3) we ate breakfast at Siete, which as stated is the breakfast buffet. The only thing marked were some slices of bread and brownies. Again, I asked what I could eat, and someone supposedly knowledgeable walked around with me. I ended up ordering an omelet, which they assured me was GF. I also had a banana, since it wasn’t sliced and was still unpeeled, as well as a GF brownie, because why not!! Maybe 3 hours after breakfast, I started getting a headache, and left my husband by the pool. After being inside for about an hour I realized I had been glutened. Based on side effects, I am guessing that it was from dinner, and that the salad bar had been contaminated, but I am still iffy about what I had for breakfast…. My husband ended up going for dinner that night alone at the Mexican fiesta, noting there was nothing I could have eaten, and he thought the food was just ok. The next morning, I was fine, and we decided to move on the next resort we were visiting because I couldn’t really be sure of the breakfast I ate at Live Aqua.

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Philly Girls Trip

    Spent 4 nights. Did not do the club level but we did manage to get into every restaurant and explore every pool and bar plus the beach and loved it all so much! Amazing customer service especially from - Sexy Daniel & Ricky Ricardo on entertainment staff- John, Miguel & Monica by the pool - Elizabeth at Siete restaurant & Elijah at the swing beach bar!

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great trip and the place smells amazing

    We had a wonderful time at Live Aqua. Service was amazing and the staff was incredible. Big thanks to Ernesto and Ruddy, our Butlers. They made sure we had everything we needed and made our trip extra special. David, Romario and Luisa made sure that we always had a delicious cold drink and Guillermo was everyone’s favorite in the 5th floor lounge. Food was amazing, especially at MB and the Hidden Garden. The room was always clean and well kept and we never met anyone on staff that wasn’t super friendly and kind. We made sure to see Ivan, an amazing piano player twice, when he played at MB because he’s so talented and fun. The only downside was that the weather was a little cooler and windy the first couple of days. The ocean was pretty rough, especially with the higher winds but the amazing service and view from the beach made up for it. Transportation communication between Costco and BD travels was a bit frustrating. Other than that, great place to stay and we had an amazing trip. Thanks for everyone at Live Aqua for all you do!

    Feb 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    THE BEST HOSPITALITY!!

    This was an amazing resort!! We decided to do a last minute girls trip back in November and this place did not disappoint!! The Aqua club level is worth every penny! The butler service was amazing. We did not have to lift a finger! I've had butler service plenty of times at other resorts, but the service at his resort is unmatched. We never had to ask for a thing! HUGE HUGE shout out to Carlos! He made sure my stay was comfortable and most convenient. His attentiveness was Amazing! The food, views and cleanliness was also amazing! I will return again!

    Feb 04, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Amazing property not so amazing of the amenities they claim to provide to

    This is a great property the pool, cleaning and restaurant staff is amazing. We reserved a wellness room and most of the items in the description were not provided. Not sure I can return to this place until they either update the description of the room or really provide the service they commit to write on the room description

    Feb 04, 2025
Hotel Advisories
  • AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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