Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16971 reviews
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Jan 12, 2025Great place to relax or party with outstanding staff.
Beautiful property, aqua suite with terrace is lovely and the attentiveness of our butlers was excellent. We had very good food, but as repeat visitors wish the menus would change a bit each year. Great location across from Isla shopping mall.
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Jan 11, 2025
Details speak louder than words, and at Live Aqua Cancun, they truly make all the difference!
I’m usually a bit of a clean freak, so I’m pretty picky when it comes to hotel cleanliness. But I was honestly blown away by how spotless everything was at Live Aqua Cancun. The attention to detail was on point, and I felt totally comfortable the whole time. If you get a chance to book the honeymoon suite, you won’t regret it! Our butlers, Ruddy and Ernesto, were amazing—they really took care of us and made sure we had everything we needed from day 1. We were definitely in good hands! All across the resort, the staff was super friendly, and it was clear they really cared about making our stay perfect. I had a chance to take a yoga class and the instructor was so good! The one person that made the activities more fun and exciting, was Ricky! He was such a fun person to have around and just spread positive attitude everywhere he went! Our favorite restaurant is MB! It was delicious! Can’t recommend this place enough!
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Jan 11, 2025
Outstanding vacation in Cancun at Live Aqua!
Our family trip with my wife and two adult girls was amazing. Live Aqua was outstanding with upgrade to ocean view and a butler when we arrived. The service and accommodations were A+. Our butlers Arturo and Stephanie were amazing! Every question and concern was addressed immediately. Highly recommend and will definitely be going back.
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Jan 11, 2025
Almost Heaven
My husband and I visited January 2nd through January 10th. The resort is beautiful, the employees are gracious and kind (even as I stumbled my way through very broken Spanish). The all inclusive Tierra suite was lovely to spend the week in. Our room was always clean, had turn down service, and came with the wonderful assistance and guidance of a "butler". I would personally refer to them more as a personal concierge. We had two butlers, Ruddy and Eladio. They were both very attentive, knowledgeable, and kind. They both tended to every need we had, questions we asked, and guided us to the attractions and events that best suited our needs as a couple. Ruddy and Eladio made us feel welcome, safe, and cared for. We spent most mornings at the breakfast buffet in siete restaurant. The omelettes are delicious and the service is great. If you're on the beach, the cabanas are the best way to spend the day. The beach food and drink service is great. A must have is a foot massage on the beach....heavenly. Hidden gems..... Go say hi to Porfino and grab a cheeseburger and some nachos. He also keeps a stash of lime peanuts that are crunchy, salty goodness you can find him under the blue umbrellas on the walkway near the jacuzzi. Taco man..... When you're not feeling like dressing up or eating in a restaurant go visit the taco man. He serves delicious street style tacos most nights. So yummy. You can find him on the walkway just past carnivore. The beach was well kept, groomed, and felt secure. There were frequent security and police patrols. The water was beautiful, the only bummer about the beach was it was a red flag for swimming the entire time we were there (the resort can't control the weather). The infinity pool made up for the lack of ocean swimming. All in all, we would visit again and would recommend this resort to others.
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Jan 10, 2025Good resort but needs better service
Good resort but had wait times for dinner at 3 of the restaurants even though they had open tables. Food at the grill for lunch was better than the restaurants that were open for dinner. Waited 45 minutes to be seated for dinner with average food and service. Most likely would not return unless there was a deal.