Location
Beach - Puerto VallartaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8571 reviews-
Nice
Was very nice with the kids. The kids have fun. They do a lot of activity face paint colouring and other stuff and my daughter liked it a lot. She was having fun and all the people here are very nice. I recommend this place family and kids. It a very fun plave
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Best customer service ever!
Secrets was a unique experience. I went for a day pass and decided to extend my trip just to stay longer. Food is amazing, facilities are perfect, but for me, the best thing was the services. Joel and Brandon from concierge service made me and my friend feel unique and special. They were always there when we needed them! I recommend staying at this hotel because of the amazing staff! Thank you Joel, David, Alondra,Jair and Brandon from concierge service. You all rock!
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BEST RESORT EVER!
This resort is AMAZING! I had the best customer experience ever! Can’t recommend it enough! I had a day pass and had to cancel my flight to make sure I stayed for two extra nights. Special shoutout to Brandon and Joel, concierge team, they made sure our experience was 100%! Food, facilities, drinks the experience are 100%. Day activities and evening, you can trust without thinking twice! Super super satisfied!
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Great
I had an extremely good time here . Everyone was so nice and helpful . It was very fun and wonderful . The staff was wonderful especially the staff member Joel . Joel was very helpful to my family and helped us with whatever we needed . I will most definitely be coming back .
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beautiful !
the food was delicious the service was top tier it was so clean everyone was great i can’t wait to come back ! the lifeguards were so helpful w my broken toe ! the vibes were great ! the drinks were amazing ! such a great place to bring your family and friends !