The AAA Five Diamond Grand Velas Riviera Maya is an ultra-luxury all-inclusive resort set on 206 acres of pristine jungle and mangroves and with the finest white sand beach in the Riviera Maya. Guests can choose accommodations among oceanfront, ocean view and a Zen-like tropical setting, embraced by the flora and fauna of the Yucatan Peninsula's jungle. All 539 designer-like suites are exceptionally spacious, more than 1,100 square feet each, all with balconies, and some with private plunge pools. All feature fully stocked mini bars, L'Occitane amenities, artisanal mezcal, and Nespresso coffee machines. Bathrooms deserve special mention with walk in glass shower, deep soaking Jacuzzi tubs and marble interior. Eight restaurants, including five gourmet offerings, present a tour through Mexico, Europe and Asia. Cocina de Autor, at the hands of world-renowned celebrity chefs Bruno Oteiza and Mikel Alonso, holds the AAA Five Diamond Award, the first all-inclusive restaurant in the world to win this prestigious distinction. Se Spa is the region's largest spa sanctuary at more than 90,000 square feet, known for its authentic Mexican treatments, offerings from around world and signature seven-step water journey. Other features include 24-hour Personal Concierge; 24/7 in-suite service; three swimming pools; two fitness centers; water sports; innovative Kids' Clubs and Teens' Club; baby concierge; Karaoke Bar; Koi Bar; Piano Bar, and business center. The resort offers more than 91,000 square feet of meeting space and outdoor areas for events inclusive of a 31,000-square-foot Convention Center, able to accommodate up to 2,700 guests. The resort has won numerous awards from Travel + Leisure, Conde Nast Traveler, USA Today and several other magazines and major companies worldwide, including Virtuoso's Best Spa and TripAdvisor's Hall of Fame. A member of the Virtuoso Hotels & Resorts Program.


Location

Riviera Maya - Beach
Cancún International Airport : 30 miles

Property Information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

{{title}}

Resort Details

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_5.0 5788 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel

    The hotel is beautiful , customer service is great . . Special thanks to Maribel cleaning lady and Jorge the concierne. The restaurants are very good , in special the bocina of author . Is so unique and delicious . Frida restaurant is very good too .

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A great business trip!

    Really attentive staff and friendly, beautiful rooms and pool area. My concierge made sure everything I needed was provided. The spa was incredible and the massage I had was one of the best I have had in my life! The Sen Lin restaurant was lovely. Room service was not my favourite- just very basic quality of food which did bring my overall rating down.

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Service and food quality make this 5 stars!

    Went for a wedding. The property is beautiful, the staff is the most friendly, helpful I have ever experienced. Truly they seem to want to make you comfortable and are always smiling. The food is delicious- especially for an all inclusive! (Except for Frida- I would avoid that one). The resort was sold out while we there but never felt crowded. The ocean is rocky so not a good swimming spot- but that didn’t matter to us. The only criticism we have is that they make all logistics more convoluted and difficult than they need to be- the checkin process is ridiculously long and confusing, calling the hotel prior to arrival to book anything is next to impossible, etc. but none of this matters because of the beautiful service and spirit of the people working there and the beauty and luxury of the place. We hope to return!

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    Amazing, food is so good with so many delicious options from Italian food to Asian food, rooms are so clean and comfortable, and beaches are beautiful. There are so many things to do and is it an amazing experience overall, 100% would come back.

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    fantastic

    the staff was extremely friendly accomodating ,polite ands always smiling the rooms were fantastic and the beds were so comfortable beautiful hotel and settings our server on the beach Yasmin was more than meet our expectations she was superb

    Jan 16, 2025