Meliã Cozumel is truly one of the most impressive all-inclusive hideaways in Mexico, featuring an array of amenities, facilities and unlimited amounts of fun.
This beautiful hotel is located right on the beautiful white sand beach of Santa Pilar only 3 miles from the town of San Miguel and the Cozumel International Airport, 6 miles away from Chankanaab Park and 4 to 5 miles from the archaeological ruins of San Gervasio.
Location
BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5684 reviews
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Jan 13, 2025Great holiday and service
Fantastic holiday. Edilberto at the embarcadero (beach) bar was great. Very friendly, attentive and helpful. He was going beyond to prepare whatever drink you wanted. The whole family was there all the time. Always happy and willing to provide the best service.
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Jan 12, 2025
Beautiful, clean resort; friendly, excellent staff.
My son and I loved our stay here. The room was clean, comfortable, and the staff was hard-working and very friendly. We will return.
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Jan 12, 2025Family Vacation
The location was beautiful, the staff was very attentive and we experienced 0 translations issues. We were a group of seven and all were impressed.
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Jan 12, 2025
Vacation
Everything was perfect as always! The staff was still the same as when we was there in May!! Alfonza always takes great care of us!! He's a 10!! Jorge, Diego, Adrian. All are a 10!! We really enjoy your resort! See you all again soon I hope. Tammy Mills
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Jan 10, 2025Melia is mediocre
Its not that its a terrible facility, it just seems like it was somewhat modernized and given a skeleton crew. Only a few staffers speak english so be prepared. The"LEVEL" they claim is an upgrade to VIP status of sorts is a gimmick- their level"lounge" is actually a small pavillion where guests sit at desks ro check-in (few kids acting up when i was in there) and hardly a "snack bar" and cocktail bar, more of a self serve beverage cart. We were told the Bistro restaurant was for Level members- we get there and its an ourdoor deck you would see in a small backyard; quite disapointing. The Level private beach alledgedly gives Level members 1st priority for cabanas- yeah unless theres more guests than cabanas. Oh and the 2 resort pools are freezing cold-unheated. Food is just okay, but mexican restaurant is good ambience and excellent service. The Fish House (not all seafood) is a nice enclosed hut over a secluded pond- best feature of "Level". Taco stand was closed every day due to rain or threat of rain, which was lame , and their theater is lame. Buffet food a 6 on a 10 scale with omelette station being the best part. I would not stay here unless youre on a large fam reunion or have several kids with you, as it is not a hi-end resort but rather simple. Level has conceirge, and in our case Santiaho was very helpful and understanding; good hard-working person.