Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- RestaurantsTreat your taste buds to a flavor sensation as you feast on eclectic cuisines from around the world at our 9 restaurants, 8 a la carte restaurants and 1 buffet included.
Agave | Mexican Cuisine
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.
Dinner
Dress code: Evening Casual
Armadillo | Tex-Mex Cuisine
Your authentic Tex-Mex experience awaits! Set by the pools of Diamond Club, this open air fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas or fresh grilled seafood and delectable hickory smoked meats.
Lunch: For Diamond Club guests only
Dinner
Dress code: Evening Casual
Caribbean Grill | Caribbean Cuisine
This restaurant serves up authentic Caribbean-style dishes just steps from the sand with a panoramic view of the ocean. Menu includes nachos, grilled chicken and refreshing sorbets. It also features a special kids section for family-friendly daytime snacking without having to leave the beach.
Lunch, Dinner
Dress code: Evening Casual
Gourmet Marche | International Buffet
Discover the freshest local ingredients and enjoy a wide selection of local and international flavors served at the stations of this buffet restaurant, also offering fresh fruit juices, a special kids buffet area and healthy options.
Breakfast, Lunch, Dinner
Dress code: Evening Casual
Hunter Steakhouse | Authentic Steakhouse
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak. Also, our onsite sommelier can suggest a pairing from our magnificent Cava Wine Cellar*, a feature of this stylish a la carte restaurant. Cava Wine Cellar Dinner is available for celebrations or private dinners ($).
Dinner
Dress code: Evening Casual
Taj | Indian Cuisine
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting. From classic items like Butter Chicken and Vegetable Biryani to sophisticated renditions of new Indian dishes, there’s a world of aromatic flavors to satisfy your taste buds.
Dinner
Zen | Japanese Cuisine
Impressive design sets the mood for an authentic teppaenyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.
Dinner
Dress code: Evening Casual
C/X Culinary Experience ($) | Chef’s Table
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable adults only (aged 15+) dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
Dinner
Dress Code: Evening Elegant
- Various Bars/LoungesOur guests are never too far from refreshments. From the lobby to the beach and the swim-up pool bar to the martini bar, we’ve got a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.
There are 12 Bars
-SCORE Sports Bar and Lounge
-Lobby Bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Children's program
ClubHouse Kids Club - Supervised kids club for ages 4-12 years.
Hangout Teen Club - ages 13-17.
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 8 pools in this resort.
- Spa †
- Tennis court
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21498 reviews
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Mar 16, 2025Not as promised
Our Butlers Nassar Morales and Alejandro were absolutely amazing. They catered to our every need in an expeditious manner. The pool men Jose and Rodrigo were the absolute best. Unfortunately, could not use the Hot Tub in the Presidential Suite ($$$$) as it was cold as ice. Even though we complained several times about it not just being cold but dirty the issue was not rectified. Our room did not have robes and we had to request one three times before it was delivered and when we finally received the robes they were dingy and very wrinkled. We requested slippers which were never delivered - instead room service delivered a pillow (SMH), and a broken lounger was never replaced. Our room had ants crawling around on the bathroom counter and the main bathroom shower had a horrible smell and the water was cold. After two days the water was fixed but the smell was still there. (We should have been given complimentary beach bag and slippers for you to take home as a special gift. Luxurious 100% pure fine cotton robes in your room.) Although we addressed these issues with our butlers, the hotel did not fix our issues. Our butlers made dinner reservations for us and each time the restaurants claimed that they either did not have the reservations or that they were for a different time. Had it not been for these issues, we would have had an amazing time. But keeping in mind the amount of money we spent to stay as Diamond Members in the Presidential Suite, I was less than impressed.
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Mar 15, 2025Terrible service, terrible food, don’t recommend.
Just finished my stay here March 2025 for a friend’s wedding. Food is okay sometimes but absolutely horrible more often than not. I’m not generally a picky eater for perspective. The service is horrible, you have to make a reservation for every single restaurant otherwise they will not allow you to eat there… no exceptions. Even after making a reservation we ate at zen…had the most rude server I’ve ever experienced, food was terrible, slow…our reservation was for 7:00pm we ate at around 9:00. There’s kids everywhere in the bars, like not 18 year old kids… legit 13 year olds drinking in the bars. Most places treat you like you’re the employee… you almost forget you’re paying to be there the way they talk to you. Our friends who also came for the wedding booked 4 days and prepaid. Came… they said, “we don’t have a room for you that you booked so we have to upgrade you but you’re going to have to move mid stay.” Sounds great but problem is they move was on the day of the wedding. They got kicked out of their room for the 4 hours preceding the wedding and had to get ready in our room. The guest service was so rude to them and so absolutely nothing to remedy it. They said, “the other guest paid for your room and so needs to have it when they arrive.” Forgetting they are also a guest who paid for a room and didn’t get it. Just terrible. Don’t recommend.
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Mar 15, 2025Fantastic Kids' Club and Helpful Staff!
Our 5-year-old had an amazing time at the kids' club! The staff, especially Carolina, Dana, Vero, Pao, and Kari, were incredibly sweet and attentive. They made our family vacation truly special. A special shoutout to ELEAZAR, the bell hop, for his excellent service!"
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Mar 15, 2025
Terrible customer service
Check in is at 3pm. We arrived early. We paid for our room several months ago. Once we got to the front desk at 10am, we were being told that we don’t have the room that we selected. Check back at Noon. We do that, & constantly being upsold on the next level up type of room. Finally get the room that we paid for. Again, check in is at 3pm. At 2:52pm, we proceed to check in. Now we’re being told the room is still being cleaned & given a beeper to speed up the process. At 4:20pm, I go back tot he desk to finally get the room and there’s little concern over this issue. This is the most terrible customer service that I’ve experienced and this trip was to celebrate my wife’s 50th birthday. Two other families are with us to have fun. I will never spend my money at this place or refer anyone to this place again.
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Mar 15, 2025
Getaway in Paradise
What a great time! Service was excellent, food 'clean' and fresh tasting, not like in the states. Manuel - lobby bar, Godoy - brkfst buffet and Luis - stocked room fridge were our favorite staff, they went out of their way to give best service!
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- AdvisoryOperations at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casin will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
- AdvisoryWhile we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.