- Transfers: Roundtrip transfers from Cancun Airport to the hotel and back.
- Catamaran & Reef Snorkel: Experience the refreshing sea breeze on a catamaran trip while exploring the crystal-clear waters of the Caribbean Sea.
- Access to Themed Water Park: Enjoy unlimited fun at our exciting themed water park.
- Maroma Beach: Relax on one of the world’s most beautiful beaches in Riviera Maya. Enjoy the Beach Club, indulge in a delicious brunch with over 20 stations, and participate in activities like snorkeling, paddleboarding, and kayaking.
- Eco-Touristic Ranch: Immerse yourself in nature, take a refreshing dip in a crystal-clear cenote, and interact with our rescued animals.
- Cenote & Underground Expedition: Access to the cenote and explore the underground expedition.
- Amstar Tours Transfers: Includes round-trip transportation from the hotel to the activities.
Resort Details
- All Restaurant Dress Code
BREAKFAST/LUNCH DRESS CODE
To enhance the unique breakfast and lunch experience, please note the following casual dress code in all gourmet restaurants.For Ladies
Recommended: Sun dress, elegant sandals, T-shirts and skirts
Permitted: Shorts, T-shirts, flip-flopsFor Gentlemen
Recommended: Long pant, formal bermuda, polo shirt, sleeved T-shirt, sandals, or tennis shoes
Permitted: Shorts, sleeved T-shirts, flip-flopsNOT PERMITTED:
Swimming trunks, bikinis, swimsuits, tank tops, sleeveless shirts, baseball caps or any type of hat.
DINNER DRESS CODE
To enhance the unique dining experience, please note the following casual elegant dress code is all gourmet dinner restaurants.For Ladies
Recommended: Dresses, skirts, long pants, shoes, Capri pants, elegant sandalsFor Gentlemen
Recommended: Long pants, collared shirts, casual shoes
Permitted: Formal bermuda, dress sandalsNOT PERMITTED: Baseball caps, peaks, tank tops & flip-flops, sport shorts
- Cocotal RestaurantGuests can choose from a welcoming lavish food display for breakfast featuring cooking stations, mouthwatering dishes and irresistible home-baked bread. For dinner guests appetites are met with enjoyable tastes from all over the world served A la carte. Cocotal offers something for everyone in an elegant air-conditioned atmosphere.
- D’Italia VillasA fresh Mediterranean-inspired concept.
- D'Italia CasitasAuthentic Italian Cuisine in a luxury beachfront setting that offers traditional dishes, along with creations from our international chefs.
- Fuentes Culinary TheatreCome and enjoy one of the world's most avant-garde concepts in culinary entertainment. Open kitchen with full cooking show of iron chef level. A one-of-a-kind Culinary Theater with gourmet acts hosted and performed by our chef and sommelier designed to satisfy both, your appetite and your curiosity.
Our Creative Chef, will take you on a journey filled with exquisite aromas, colors, textures, contrasts and flavors, and the finest selection of ingredients from our greenhouse. Our Sommelier, guides you through the magic behind the subtle art of pairing to make this epicurean journey an absolutely memorable Experience. - Health BarNow Offering a vegan menu, packed with bold, healthy flavors.
- Kampai Pacific RimKampai not only has its own sushi menu, but also is creatively decorated with Buddha statues and other eye-catching oriental designs. Serves lunch and dinner.
- KickOcean front, in a laid back atmosphere you can enjoy delicious preparations from the grill as well as typical Mexican specialties together with an ice cold beer or other beverage of your liking.
- La Cabana PizzeriaWood burning oven pizzas served to order, and a selection of Angus burgers, gourmet bites among other succulent Mexican "botana" preparations.
- La Isla RestaurantWelcome to the real Mexico, the perfect place to experience during lunch time the authentic Mexican "street food" while you enjoy our relaxed ambiance with stunning garden views. During dinner, delight your senses with our exclusive "Mexican author's Cuisine” in a pleasant and casual atmosphere.”.
- Rincon MexicanoBreakfast and dinner showcasing the best of Mexican Cuisine.
- Santa Fe GrillIn the midst of decor reminiscent of the old New Mexico missions, Santa Fe Grill is an innovative proposal catering unique flavors on coal oven-cooked dishes and presentations ideal for sharing. It is, no doubt, a memorable experience of our guest, recommended to enjoy at sunset, due to its spectacular view of the sun setting over the surrounding mangrove.
- SpotStart your day in paradise, merging into the jungle, in a stress- free scene; have a mouthwatering gourmet breakfast & lunch.
- Swim-Up Bars
Our Four swim-up bars serve gourmet snacks, premium cocktails and other refreshing beverages without you having to leave the pool.
- Bar La Isla
- Bar Las Fuentes
- Bar Pericos
- Bar Papagayos
- Bar Pelicanos
- Colibri
- Quetzal
- Faisanes
- Albatros
- Gaviotas Seashore Bar
- Bar Tucanes
- Spot - Thirty-Two CornerServing delicious salads and sandwiches.
- Various Lounges/Bars- Bar Guacamayas- Bellinis Bar- Martinis Lobby Bar- Gaviotas Seashore Bar- Kick
- 24-hour front desk
- 24-hour room service
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- 24-hour room service
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Non-smoking rooms available†
- Pool
- Restaurant
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- Golf †Golf course located within 5 miles of the property.
- Hot tub
- Leisure FacilitiesAvailable activities include:
Tequila tasting
Soccer
Kayak tour
Dance lessons
Yoga classes
Cocktail lessons
Eco tour
Fruit carving
Greenhouse tour - Motorized Water Sports †Available activities include:
Wave runners
parasailing - Non-Motorized Water SportsAvailable activities include:
Paddle boats
Kayaks
snorkeling gear - PoolThere are 6 pools on-site including 5 freshwater pools and 1 natural salt water pool. This property has swim-up bars.
- Snorkeling
- Spa †What the warm sun, sand and surf do for your body, the spa will do for your soul. Adhering to the ancient Mayan principles of earth, wind, fire and water in perfect balance, a visit to our exclusive spa will add another element to your vacation: joy.
- Tennis court †There is 1, lit tennis courts on-site.
- Volleyball †
- Scuba diving †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17721 reviews
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May 10, 2025Wonderful Dining Experience
We would like to thank the staff of the Rincon Restaurant for a world class dining experience! Due to a disorder, my wife has a very limited diet especially when it comes to Mexican cuisine. We didn't ask for anything special, but Jan Carlos our water, Ricardo our maitre d', and the chef took the time to prepare a delicious alternative! My wife dined with tear-filled eyes and heartfelt gratitude. We were touched and reminded why we call El Dorado Royale our second home. Muchisimo gracias a todos.
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May 08, 2025
The Staff,wow....They make this resort what it is
This place is a dream...From the top quality of the entire grounds,it's so enjoyable to just walk around and see all the different flowers..The food is great and very available to all guest..We have been traveling to this specific resort for the past 9 years now..I have to say that the best thing about it all ,is the incredible staff...I have to take the time to mention Fernando Valenzuela (bartender) was very kind , curtious. I enjoy a specific type of liquor,that I didn't see at his bar ..within 5 minutes Fernando had went out of his way to go get it ,and didn't think twice about it... He's (Fernando) great and works very hard to make sure that your stay there great..Also have to mention Jorge the butler ,owsome.... Miguel another bartender also deserves a mention...very friendly and makes a great margarita lol...The staff..they make it great,fun, enjoyable,stress free,and makes you want to keep coming back again and again... thanks to all...
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May 07, 2025A cynical money grab; not kept up, but worse , the staff has open. disdain for its guests. It’s shocking Z
This was a deeply saddening, even worse, cynical experience. They collect payment, then u no longer exist. Not even basic politeness - there is disdain for visitors (the one exception being the extraordinary mgr of the Japanese restaurant
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May 07, 2025No beach, overpriced, Varadero cuba and Dominican Republic much better value.
The food was good the staff was excellent but there is no decent beach and not good value for the $. You travel to Mexico for beach and all you see is nasty concrete structures ugly water and for $400 a night it is too much for one person. Varadero cuba and Dominican Republic is much better value and beaches.
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May 06, 2025Huge Hotel Complex which had excellent facilities but also had many negatives
A big resort with many positives but also many negatives. Positives - -Huge grounds and facilities ensures that you can have your own space in secluded areas avoiding mass crowded areas - Good range of restaurants - Friendly staff - Many pools to choose from and beachside cabanas free to use except those near the pool which are $50 - Good range of spirits and cocktails - Neat grounds - Good location for weddings Negatives - No signs anywhere relating to Restaurants, Room blocks, Pools, etc meaning you get lost all the time - Charging per room is per adult making 3 in a room extortionate - Rooms are average decor and there always seem to be some issues - Ensure valuables are locked up as i had money left on table stolen - Lack of buggies to go from place to place and reluctance of drivers to take you where you want to. They always seem to be going the opposite direction and make excuses that they are not going to your destination - Frequency of buggies - You can be waiting a long time if you need to go from say block 5 to the Generations Resort which is for families with children - Service of some staff is related to how much tips who give the staff especially dining staff in the breakfast restaurants - No proper beach / sea are to swim in as there is too much seaweed and rocky areas making swimming impossible. Stick to the pools. - Shuttle services close at 11pm which is not good if you are dining late and you end up walking from say Generations to El Dorado which can take 25 minutes
- AdvisoryImportant Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed