These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay)*
- 25% Discount on Spa Services (one per person/per stay)**(Max of 2 per room.)
- One in-room family breakfast or champagne breakfast (per room/per stay)
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay)*
- 25% Discount on Spa Services (one per person/per stay)**(Max of 2 per room.)
- One in-room family breakfast or champagne breakfast (per room/per stay)
- 50% off Romantic Dinner. Discounts are only applicable towards select romantic dinner menus/packages
- Assorted cheese & fruit plate
The inclusive program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Barefoot Grill
Grilled specialties served poolside.
- BordeauxFrench cuisine.
- Coco CafeCoffee & snack bar.
- Desires
Music lounge bar.
- Gohan Sushi BarSushi bar.
- La CavaWine cellar for private dining.
- ManateesSwim-up bar.
- Market CafeInternational buffet.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- Preferred Club Swim-Up BarExclusive swim-up bar.
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky Bar and SushiRooftop bar.
- WindowsLocal and international fare.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service†
- Pool
- Restaurant†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-site
- Kayaking †
- Non-Motorized Water Sports †
- Pool3 shimmering main pools.
- Spa †The stunning Secrets Spa by Pevonia® is expertly designed for relaxation and rejuvenation. It features a hydrotherapy circuit with a sensations path, hydrothermal pool complete with a geyser, waterfall, cold water plunge pool and beds with invigorating air bubbles. The spa also has a steam room with hot stones to enjoy aromatherapy, a sauna built with fine woods and an array of showers ranging from waterfall bucket showers to invigorating cold showers which are designed to tone, moisturize and beautify the skin.
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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HUGE JOKE! Don't book! Read the reviews
This was the absolute worst hotel/resort we have ever been to! Our hotel room was literally falling apart from the mirror in the bathroom to the balcony railing coming out of the wall - completely disappointing! We had to call for our room to get cleaned and they only cleaned/swept our floors once - in 7 days! We had to call THREE times (in 2 days) to get our refrigerator switched out because it was not cooling. There was a stopper for the bathroom toilet room that was hanging off the wall. There is no "mini" bar in your room (juice, water, beer and soda) and when asked for a bottle of wine for the room, you get told no. We spilled on a robe, put it on the ground with our dirty towels and instead of providing a new, fresh towel, they hung it back up on our bathroom hook. The Super Bowl was on while we were there and if you didn't spend EXTRA MONEY ($500 per couple) to sit at one of the "all inclusive" restaurants, you couldn't watch. There was only 1 restaurant open that was in the very back of the resort you could eat at and there was a huge line and wait because most people were not paying additional money to watch and eat the same food you get serviced all week. We have been to other Secrets and this was painful. The spa is a joke! $370 for an hour massage! We walked down the beach and got an amazing massage for 2 for $120! When booking they do not tell you about "preferred" memberships or upgrades which provides you with additional restaurants, bars and pools. So, if you are not preferred there are only 2 options for lunch and breakfast. The resort coupons are pointless. You can only combine up to so much and they can be used towards a bottle of wine or the spa but like I said an hour massage is $370 and you can only combine $40 towards that and $10 per bottle and the cheapest bottle (if you really wanted to pay additional) was $45. The laundry service for beach/pool towels was also a huge joke! If you didnt grab a beach/pool towel at night or at 5a, good luck getting any towels or a chair. There are maybe 20 total chairs at each pool. The front pool had maybe 10 chairs. The entry to the resort is embarrassing. Very run down and tired looking. When talking to other guests at the pool or beach, so many felt the same and completely ripped off.
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The "secret" is out and it's not good
First of all, the staff was wonderful. But either there aren't enough of them or they're missing leadership. The pools are all literally falling apart. Tiles are cracked and falling off, caulking has been used to try and patch large areas, housekeeping skipped our room and/or didn't replace towels. Food was average. Drinks were inconsistent. The vibe felt like a fraternity house, even including grown men throwing up on the walkway. We will not be returning.
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Overall, experience was very good o excellent.
The overall stay was very good to excellent. For breakfast, thr World Market cafe was good For lunch either the pool food service or the Oceana was the best. For dinner we enjoyed all options except Oceana. The maid service was inconsistent. There are not enough pool chairs for the number of guests. There does not seem to be any eligibility checking at the Preferred pool.
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0/10
Arrived late Saturday night. We have a preferred club ocean view suite. It’s dirty, smells like sewer gas, and things are falling apart. The smell isn’t just a little bad, it’s not healthy. We made them aware of the smell, they sprayed some deodorizer. It’s going to be a long week in this “luxurious” room. Room 1422.
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Chilling on Cozumel
Really had a nice time at this resort. Food variety was good as was quality. Couple of beach side restaurants with great ambience and views. Great beach and pools with chairs. One pool is preferred and one was not. We did not do the preferred and enjoyed ourselves. What was great about this resort was the service. The staff at this resort were just fantastic!! Always with a smile and kind words!! Room was clean and comfortable. Shower was big with plenty of hot water. Good flat panel TV. Check in and out was a breeze. Did the timeshare thing but you can opt out! Access to other resorts next door. Would definitely return in the future.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.