Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Oct 03, 2024Won't be back
I have visited Mexico several times and this is by far the worst hotel I have stayed in. We had initially booked to stay in Hard Rock Cancun however, on reading trip advisor reviews the week before we were due to fly I noticed the hotel was under review. We therefore changed to Hard Rock Riveria Maya as thought it would be a great hotel as its such a big brand. We were wrong! Arrival - On arrival at the hotel there was no welcome. Anytime before I have stayed there is always a welcome spread for guests arriving. We were simply checked in and given a map. Location - Literally the middle of nowhere. $40 for a taxi each way to Playa Del Carmen. 1 hour and 20 mins from Cancun. Entertainment - Dreadful! Spanish music on constantly around the pool area. Room - When changing hotel I had upgraded the room to a private roof terrace. There was nothing private about the terrace. Anyone staying on the same level throughout the hotel was able to see full view of the terrace. The room itself was very small and dreary. Pictures on website are deceiving and nothing like the actual room. Bars & Restaurants - Buffet restaurants had the same food every night for the full two weeks of our holiday. I know other hotels do theme nights to mix this up a bit but nothing changed here. Al la Carte restaurants were nice enough however, we were told that no reservations were needed but when we arrived we had over an hours wait. Not all restaurants were open. Bars - no fancy colourful cocktails infact they didnt even have a cocktail menu at the main bar Heaven. Pool Area - There are a couple of pools for non-members to use. Members pools lay empty but were not accessible to non-members. One day we arrived at the pool area to find that 20 beds had been blocked off for 'priority members' even though there are numerous areas within the resort allocated for this. There wasn't many beds as it was and the worst thing about it, not one person showed up to use any of they beds the full day. One of the days at the pool area a fight broke our within guests attending a wedding. There were children in the pool whilst this was going on. Running about screaming at the sight of blood. There are no security on the resort except at the arrival gate. Staff - Very few English speaking staff. This became very frustrating! I could go on and on but this is the most valid points to cover.
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Oct 02, 2024
Don't recommend Big group wedding
I hosted a wedding at Hard Rock Hotel Riviera Maya in September 2024 and encountered several significant issues. The hotel was undergoing extensive renovations, resulting in many closed restaurants and common areas. Numerous guests reported problems in their rooms, including non-functional tubs, plumbing issues, and faulty door locks. Additionally, some restaurant staff were unhelpful and rude. The transportation services were poorly organized, leading to extra costs and alternative booking arrangements for some guests. Overall, the lack of communication and the numerous problems make Hard Rock Hotel Riviera Maya a less than ideal choice for a destination wedding, especially with a large group.
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Oct 01, 2024Disappointing, hard rock by name, 3* in nature. Dated and falling apart. No communication.
Hard rock by name, and that’s it. This hotel damages the reputation of the Hard Rock brand. Leaving 12 nights feeling disappointed. It’s currently undergoing some refurbishment and I’m sure by 2026 it’ll be up to the standard expected again. Let’s start the good: Food is some of the best I’ve had in all inclusive. The staff are attentive and friendly they’re not tip Hungry but a tip goes a long way. The “beach” is really nice and calm and not full off seaweed. Beds are super comfy, toiletries provided are great. Good buggies to get your from 1 side to the other also appreciated. Top shelf booze all included in the price (but always ask for the brand you want otherwise you get the basic local stuff) The bad: Communication is near non existent in here. After checking in we were told little. Where to get breakfast, what time etc etc. you’ll find restaurants are randomly closed there’s no way of knowing. And no way of knowing what places do lunch breakfast etc - we tried to use the website to buy places weren’t open when they should be. QR codes they supply don’t work. The TV’s are basic and hold no information / interaction. And there was nothing in the room. They’ll resort will reply and say use the app but this was also lacking basic information. About opening times Turns out we could use all the parts of the hotel included the bits that say for blocks 1&2 only )adults only section) but how were we to know. We only found out from the annoying legendary people; which brings me on. Sales reps (legendary team) trying to flog some form of membership are quite relentless. Ringing the room and getting me to the lobby under false pretences saying there was welcome present. The “water park” resembles something from a budget 2 star hotel you might find in the middle of nowhere with yellow tape around the kids pool. Slides taped off. The bar half demolished, and the kids slides taped off. Of the 6 slides 1 is open. Oh and green algae covering the floor. Had issues with the AC had to get maintenance out multiple times to fix. In end I just started tripping the fuse myself to “fix” it. The sky terrace rooms are under a giant canopy - so they’re kinda pointless. Our bath tub didn’t work had to call maintenance. The restaurants (market and Frida) are currently closed and being refurbished. This is heavy duty building work you can hear all day around the pool (thinks banging, drilling grinding, cutting etc etc) and also if you’re in block 8 you’re right next to the building work. Entertainment - you’d think being a hard rock would be good - nah. Ents here is nothing more than you’d get any other 3 star budget all Inclusive. The ents team do there there best, but the night shows are poor - that’s if you know what’s on as this seems to changes through the day, and if you can find out where it’s meant to be as they use multiple venues across the hotel. Overall: stay somewhere else till this place has had a makeover. The place feels run down, lights hanging off the walls, holes in the ceiling, just generally rough. It’s 100% not worth the money. Rooms are dated and run down. Our banister was hanging off the wall - and speaking to others there’s was the same. I’d only come back when overhauled or half the price. There is no love for the hotel from its owners.
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Oct 01, 2024Riviera Maya Hard Rock was an awesome experience!
We took this trip to celebrate a special event in our friend's life. Hard Rock Riviera did not disappoint. At every turn, we were treated like royalty. The staff was incredible, the food was on point. The facility was spotless (that is hard this time of year). The transportation to excursion were on time. The golf course was in perfect condition. Angel & Moises took such good care to make sure every detail was in place. Thank you for making Jill & I feel special. Amazing job by each and every one on staff. Thank you, again!
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Sep 30, 2024
😃😃😃🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊🏊♀️🏊♀️🏊♀️🏊♀️🏊♀️🏊♀️🏊♂️🏊♂️🏊♂️🚣🚣♀️🚣♂️🏄🏄🏄♀️🏊♂️⛹
Thank you Moises and Angel You did nice and professional job One more time thank you 😊 😄😄😄😄😄😄😄😄😄😄😄😄😄🏌🏄♂️🏄♀️🏄🚣♂️🚣♀️🚣♀️🚣🏊♂️🏊♀️🏊🤽🤽🤽🤽🤽🤽🤽🤽🤽♀️🤽♀️🤽♀️🤽♀️🤽♀️🤽♀️🤽♀️🤽♀️🤽♂️🤽♂️🤽♂️🤽♂️🤽♂️🤽♂️🤽♂️🤽♂️🤽♂️🤸♀️🤸♂️🚴🚴♀️🚴♂️🏊🏊♀️