Hotel Promotions
Deal of the Day. Non-refundable Rate - No cancellations or changes allowed.
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 05 Jul 2018 to 31 Dec 9999
Travel Dates: 05 Jul 2018 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.


Applicable Dates:
Booking Dates: 14 Nov 2018 to 31 Dec 9999;05 Sep 2023 to 31 Dec 9999
Travel Dates: 14 Nov 2018 to 31 Dec 9999;05 Sep 2023 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Get free perks: in-room champagne breakfast, 25% discount on spa services, and more.

Free perks Inclusions:

  • One bottle of wine/sparkling wine, rum or tequila (per room/per stay).
  • 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
  • One in-room family breakfast or champagne breakfast (per room/per stay).

Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts. Additional restrictions may apply on eligible Romantic Dinner packages or Spa services. All services should be arranged with the concierge after check-in. Resort Coupons cannot be combined with Spa, Wine, or Romantic Dinner discounts.

Added values are not combinable with same added values of other promotions.

Applicable Dates:
Booking Dates: 06 Feb 2024 to 30 Jun 2025
Travel Dates: 05 Jan 2025 to 30 Jun 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
More free perks for upgraded room: gift beach bag, Keepsake box handcrafted and more.

Free perks Inclusions:

  • One bottle of wine/sparkling wine, rum or tequila (per room/per stay).
  • 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
  • One in-room family breakfast or champagne breakfast (per room/per stay).
  • Gift Beach Bag
  • Keepsake box handcrafted in Guadalajara

Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts. Additional restrictions may apply on eligible Romantic Dinner packages or Spa services. All services should be arranged with the concierge after check-in. Resort Coupons cannot be combined with Spa, Wine, or Romantic Dinner discounts.

Added values are not combinable with same added values of other promotions.

 

Applicable Dates:
Booking Dates: 06 Feb 2024 to 30 Jun 2025
Travel Dates: 05 Jan 2025 to 30 Jun 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 50%
Discount already reflected in rates.
Applicable Dates:
Booking Dates: 09 Jan 2025 to 26 Feb 2025
Travel Dates: 09 Jan 2025 to 20 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Experience a higher level of luxury with Preferred Club inclusions.
All Preferred Club suites offer preferred status, upgraded amenities and upgraded services:  
•Personalized check-in and check-out
  
•Special concierge service 

•Preferred status and amenities 
 oPreferred Club suites in premium locations 
 oAccess to the Lazy River at the Preferred Club Villa section 
 oUpgraded mini-bar oUpgraded bath amenities oPillow menu 
 oComplimentary newspaper in-suite every day (English or Spanish)
 
•Private Preferred Club Lounge  
 oDaily continental breakfast service 
 oAfternoon hot and cold hors d’oeuvres
 oExquisite desserts and fine liquors 
 oComplimentary computer access 

•Exclusive dining access  
 oDaily à la carte breakfast in Maris restaurant 
 oDaily à la carte breakfast in Oceana restaurant at Secrets Playa Mujeres
 
•Exclusive spa privileges  
 oComplimentary access to hydrotherapy circuit at the Secrets Spa  (one day per stay) 
 o20% off spa treatments (not combinable with any other promotions or offers)
 
•Private Preferred Club beach area  
 oBali beds in the pool and beach area exclusively for Preferred Club guests 
 oExclusive access to the Hideaway bar 

•Access to all Preferred Club amenities at Secrets Playa Mujeres (for guests ages 18+) 
 

** Added value’s are not combinable with same added value’s of other promotions.  

Applicable Dates:
Booking Dates: 26 Nov 2021 to 31 Dec 2050
Travel Dates: 26 Nov 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary upgrade to nonstop transfer with the purchase of shared transfer from CUN airport.
Guest will receive a Complimentary upgrade to nonstop transfer with the purchase of shared transfer from CUN airport.
Applicable Dates:
Booking Dates: 02 May 2024 to 31 Dec 9999
Travel Dates: 02 May 2024 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save with reduced rates.
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 23 May 2024 to 20 Dec 2025
Travel Dates: 21 Dec 2024 to 20 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive $200 in resort coupons to enhance your stay.

Receive $200 in resort coupons to enhance your stay.

Guests will receive $200 in Resort Coupons per room, per stay.

Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.

Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.

Redemption information will be provided by the hotel at check-in.

Important Notice: This entire offer is based on availability and can be modified or closed out at any time.


Applicable Dates:
Booking Dates: 23 Jun 2020 to 31 Dec 9999
Travel Dates: 23 Jun 2020 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy Unlimited-Luxury™ inclusions during your stay.

The inclusive program includes the following amenities:

  • Limitless access to gourmet à la carte dining options without reservations required
  • Unlimited international and domestic top-shelf spirits
  • Unlimited natural fruit juices and soft drinks
  • 24-hour room and concierge services
  • Pool and beach wait service
  • Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
  • Daily maid service
  • Endless daytime activities and live nightly entertainment
  • Theme parties, oceanfront bars and entertainment venues
  • No wristbands required
  • All taxes and gratuities
Important Information:  Redemption information will be provided by the hotel at check-in.  

Applicable Dates:
Booking Dates: 17 Jun 2018 to 31 Dec 2050
Travel Dates: 17 Jun 2018 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Bars
    - The Sand Bar, Beach bar.
    - Sea Legs, Swim-up bar.
    - The Grotto, Pool bar
    - Mermaid, Main pool bar.
    - Currents, Lazy River bar. 
    - Zen, Spa juice bar. 
    - Spin, Sports bar and discotheque. 
    - Interlude, Lobby bar. 
    - The Limelight, Theater bar. 
    - Preferred Club Bar, Exclusive for Preferred Club guests.
    - Hideaway, Preferred Club beach bar.
    - The Zone, Teens ages 13 to 17 years.
    - Crazy Straws, Kids ages 3 to 12 years. 
  • Dolce
    This quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere. 

  • Fusion Nikkei Cuisine
    Modern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.

    (Fusion is temporarily unavailable )


  • Gaucho Grill
    Contemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side


  • L'Etoile
    Adults-only restaurant (13 years or older) 

    Fine French cuisine and signature chef creations. 


  • Maris
    Fresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only. 

  • Mezes
    Gourmet Mediterranean fare in a Moroccan inspired ambiance.


  • That's a Wrap
    Bright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.


  • Tides
    Snacks, hamburgers and hot dogs served poolside with indoor and outdoor seating. 


  • Tres Colores
    Savor Mexican a la carte fare in a traditional, elegant Mexican ambiance.


  • World Cafe
    A vast buffet specializing in local and international cuisine, with several themed stations.


On-Site Amenities
  • 24-hour front desk†
  • All-inclusive meal plan
  • Babysitting†
  • Beverage/cocktail†
  • Business center†
  • Car Rental Services†
  • Children welcome†
  • Coffee shop†
  • Complimentary wireless internet†
  • Connecting rooms†
  • 24-hour front desk†
  • All-inclusive meal plan
  • Babysitting†
  • Beverage/cocktail†
  • Business center†
  • Car Rental Services†
  • Children welcome†
  • Coffee shop†
  • Complimentary wireless internet†
  • Connecting rooms†
  • COVID test onsite
  • Currency exchange†
  • Elevators†
  • Exercise gym†
  • Hair dryer†
  • Ironing board†
  • Kitchenette†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Spa†
  • Whirlpool†
On-Site Wedding Services
  • Guests for Dreams of Love and Dreams Ultimate to 20.

† Fees may apply

On-Site Recreation
  • Archery
  • Beach
  • Children's pool
  • Children's program †
    • Explorer’s Club for Kids
    • Core Zone Teens Club
  • Fitness center on-site †
  • General
    Horse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
  • Golf †
  • Kayaking
  • Snorkeling
  • Spa †
    For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
  • Volleyball
  • Water activities †
  • Whirlpool
Off-Site Recreation
  • Tennis court †
    Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8238 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We had a wonderful experience!

    Our family of 9 had a reunion at Dreams, the week of 2/2 through 2/7. We upgraded our stay and received excellent service from our concierge, Alberto. While all staff were extremely friendly and helpful, Alberto truly went above and beyond our expectations in making our stay a wonderful experience. The food was very enjoyable at all restaurants and the servers/cook that we particularly enjoyed were German, Luis, and Jaime (hibachi cook), In the entertainment department, Eduardo, and Gabriel made everyone feel welcome and appropriately encouraged participation. My massage by the pools was fabulous by Christian and the best drinks were from Nestor, and Sealegs bartenders, Super Mario and Melvin. Our rooms were clean and nicely decorated. The sand/beach was immaculate and free from seaweed. There were no vendors on the beach to bother the patrons, something we really appreciated. Overall we had a memorable experience and would recommend Dreams Playa Mujeres for those with children. P.S. I would probably upgrade again just to receive the conscientious attention provided by Alberto.

    Feb 08, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    The staff really shines

    Joel and Savannah at the Mermaid bar really made our day! Their service was excellent. Pedro was also great at the Grotto, all the staff made sure we were well taken care of. Overall it's a good resort, great beach, great pools, food and bev was average.

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Just got back, here's our review - Family of 4, traveling with another family of 5!

    We just got back from a week long stay, two families with kids ranging from 6 to 13 - here's my lengthy review 🙂 We arrived and check in was very easy, we had selected a gardenview when booking and when we arrived at our room, it was a beautiful ocean view. We thought they made a mistake, b/c the family we were traveling with had booked an ocenview. The bellman called down to confirm, and we were in the correct room. It was a beautiful, full ocean view room - the nicest we've ever had! It was on the 3rd floor and ocean rooms are technically floors 4 and 5 (that's what we're told). My only comment on the rooms, it's very damp. We've stayed at a lot of AI in Mexico and this one is definitely the most damp, I swear my hair never dried the entire 7 days. Some have recommended bringing Damp Rid - I would suggest that. Housekeeping did a great job each day. Food - we ate at the buffet one dinner, seafood night, wasn't a huge fan but I don't really care for buffets to begin with. They had lots of variety and our kids had no problem finding food they liked (pasta, etc). We did Fusion, Maris, Gaucho and Meze and Hibacchi and Tres Colores - all were very good and the servers were wonderful. We had no issues getting a seat at around 6-6:30. Gaucho we waited, that definitely seems to be the busiest spot. For Hibacchi, we were logged in at 12:59 and requested a table of 8 and got it no problem. Seems like we were lucky based on other reviews. The breakfast buffet is okay...lots of options but the same every day. That's my biggest complaint...unless you're preferred, there are no restaurant options for breakfast. Lunch options were okay...did a sit down at Maris (very good, but a bit slow), and did the pool side BBQ outside the wrap place - pretty good. The kids ate at Tides quite often - selection of hamburger/hotdog/quesedillas/fries/nachos and wings. Ice cream at Dolce, along with iced coffee drinks. My gf and I got away from the kids/husbands for an afternoon and ventured to Secrets for lunch. Ate at their poolside grill which was incredibly slow. Wouldn't recommend. People who sat after us, got their food first. We weren't sure if Secrets guests get priority but it was long. Pool vibe is quiet over there compared to Dreams. Wine drinkers - I thought the wine was decent, from Chile. They had a sauv blanc, and it was enjoyable. Pools - we were at the big lower pool the entire trip - full of activities throughout the day, pool bar, close to beach. We'd get chairs before heading to buffet around 8am and there were plenty of options. By 9am, it was more difficult. It seemed heated which was a nice surprise - easy to get in. Waterslides - two slids, one very slow and one super fast, kids enjoyed and lifeguard was on duty so for us, we didn't need to stay (our kids are all good swimmers) Beach - beautiful white beach, great for long walks...sad that it's near the dolphin area, we didn't go there as I don't agree with them in captivity...I asked how they were allowed to keep them considering Mexico banned animals in captivity...but apparently that's for animals in pools/cages..b/c they have them in the ocean (fenced in underwater), that's ok.. We ventured to the lazy river multiple times, no issue. No staff are really around there, and if they are, they aren't concerned if you're preferred or not lol. We wanted a drink in a coconut, which is only offered at that bar... unfortunately we waited to near the end of the trip, and missed out b/c they don't open until 12pm and are only offered certain days of the week. Gym - weight room and cardio room, with a peloton bike! Very busy by 930, empty at 8am. We did the vacation presentation (90 mins over breakfast) and received a $300 voucher that could be used for the spa, or an excursion... for us, it was worth it as the family we travelled with watched our kids for the 1.5 hours. We went snorkeling for free basically through Amstar (booked at hotel) by attending ($75 USD per person, plus a $20 USD dock fee pp). They are very pushy, work on commission but if you're okay saying no, it seemed like a no brainer for us. If we didn't need to make decision on the spot, we may have opted to do it, seemed like there were good deals to be had if you know what you want (and travel at least 1-2 times per year) Snorkeling Excursion - we were picked up at the lobby, and traveled 10 mins to the marina where a motor boat picked us up and brought us to 4 snorkeling spots. We saw a turtle, stingray and plenty of beautifully coloured fish...and a ship wreck and underwater museum. Unfortunately it was fairly windy that day, so bigger waves and many of the people on the boat (6 out of 15) ended up getting sea sick. No fault of the tour, it was very choppy. We had originally thought to take ferry to Isla Mujeres and get snorkeling tour from there...I'm glad we did this option with the kids for their first time as it cost much less than doing the ferry/tour thanks to the vacation club vouchers. Entertainment - the staff do a great job throughout the day, getting everyone involved. The kids enjoyed all the activities - beach soccer, flag football, vball, water sports, etc. Water aerobics was great at noon as well. Evening shows for the most part were great. We went to 5 of the 7 nights, and all were decent. Some much better than others but kept the kids entertained. Kids club was a bit of a disappointment for us. We were hoping all the kids would go, and we'd be able to get to secrets or just enjoy adult time...we toured it with them, and it's definitely geared to 4-6 year olds. Our older kids (10,12,13) had no interest in attending. We went to the teen zone each morning from 10-12 and hung out there... we also tried the archery, rock climbing and paddle game - very well run. Pickleball - if you're coming here and plan on playing daily, I'd think again...the court is a plastic court with a lot of dead spots where the ball hits and rolls...no bounce. Very difficult to really get into it.. we played only one day. Resort - it's fairly small compared to others, so we felt comfortable letting the kids roam free, going from the water slide (with life guards) to the beach, to grab ice cream etc. Overall, a great time. My reasons for not returning are that there is a bit lacking in the food area. I like a sit down breakfast option (aside from preferred), and more food truck like options around the pool. As a family, you don't want to leave the pool to grab lunch. Pool service would be great too! I'm also not a fan of the dolphins, so that would keep me away. We chose this resort b/c the family we were traveling with is a family of 5 people and this is one of the few resorts that doesn't force you to get two rooms/suite so much more affordable. On a positive ending note, the service was incredibly good - I was nervous based on reviews, but everyone was so helpful and kind (my 12 year old son even commented on it). The a la carte dinners were great, and the trip was awesome and we made great memories! I hope that helps!

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sealers Bar

    Mario, Melvin, Jesus went above and beyond accommodating us! They made us special drinks and went out of their way to make us many fancy, specialty cocktails. They greeted us by name everyday and are super nice!! Mario even surprised us us with specialty drinks!!! He was awesome! Definitely will come back to get drinks from them in the future, as this is not our first time at this resort!!!

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing wedding experience

    Beautiful resort and well maintained. Staff is amazing and there is plenty to do for all ages. We loved our wedding on the beach and would recommend anyone looking to do a destination wedding to come to Dreams! The staff gets all the little things right through the whole experience, which made the difference.

    Feb 06, 2025
Hotel Advisories
  • AdvisoryAdult Only rooms have a minimum age of 18yrs old, all other room categories allow children.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Not Allowed

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