Sunscape Coco Punta Cana - All Inclusive

Customer Ratings & Reviews

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  We All Got Sick

  We were there March 10-17, a group of 7. Six of us got sick. Stomach sick. Was it the buffet? Well none of us left the resort. I was 24 hours laid out. Missed an excursion we paid for. One friend was down and out for 4 days. My wife got sick the last day and had to endure our 8 hour flight home with nausea and stomach cramps. Beach is nice. Entertainment was really good. Great Staff. Couldn't pin what made everyone sick but . . . Would not recommend.

  Mar 19, 2025
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  I'd find another hotel next time.

  It just was not what I expected. It is not truly all inclusive and there is no availability for Preferred Members to be able to even get a chair on the overcrowded beach. They do however have a empty section where they charge daily for beds and chairs.

  Mar 18, 2025
• 

  Great resort, minor inconveniences

  Resort was amazing and beautiful. Very open, activities are great, pool and beach are amazing. Staff was kind and understanding about the language barriers. Many staff speak Spanish as fist language but were understanding of the language barrier since I don’t speak Spanish. Many staff speak French as well and some speak Italian. Food is great but there aren’t many vegetarian options. The night shows were entertaining and allowed audience to participate as well. There is babysitting and a club for teenagers. However, the babysitters take children over the age of 3. There is a gym and parks everywhere. There is a water park to younger kids and one for those who are older. Many opportunities for excursions and tours but do require more payment. Overall the resort is great and I would recommend for sure

  Mar 18, 2025
• 

  A good week - the good and the bad

  Overall my trip was good! I rested a lot which was the purpose of my trip. Also remember that this is my feelings and experiences and they differ from most people. The good: the hotel was clean, service was good, the food was amazing and plentiful, the ala carte restaurants were amazing and I ate a lot in them (Brazilian and steak were great and especially the teppanyaki one, i ate there several times and kept coming back for more). Buffet had so many options and always fresh food. the food truck was amazing and had lunch there almost daily!!! didnt try the pizza place as it wasnt open daily. The entertainment was good, people super friendly and the room was good overall. Also very good was they had an app for everything which was easy to maneuver and use. i found if i needed maintenance, it was answered fast on the app; I had a clogged toilet and it was fixed pretty fast The beach had some fenced areas with security so when I was there I didn’t feel harassed by vendors, security did their job wonderfully. The bad: the beach…. Not enough beds, not enough shades and there was so much algae it was disgusting to swim but I still did.. I had to get up at 6:30 to go place my towel at the beach and it was already half full The cleaning of the room was mediocre, so I didn’t let the maid in every day as I usually do, I kept up the cleanliness mostly myself the entertainment was good but very loud. my room overlooked the entertainment area and there were times i couldn't hear myself think The maintenance was good and I know it because, on Saturday, my toilet became clogged. They had to come three separate times to figure out the issue.. they kept telling me I was throwing too much toilet paper into the toilet (which I wasn’t) …the third time they plunged it harder and a tube of shampoo came floating up… let me tell you that I didn’t put it in the toilet and flushed it. It was embarrassing to deal with and frustrating. Thank god I had Lysol wipes to clean the mess once the toilet was unclogged. And lastly , the a la carte restaurants had a very weird process, where they said you don’t need a reservation, but you can only let so many people in for every hour and a half and lines ups were long. Someone actually tried to butt in line Infront of me and was very rude… I don’t understand the concept of not having reservations but having a seating and making people wait for over an hour….def won’t be coming back because of This feature. Also you needed a reservation at the tepenyaki place, which I always did but they eventually told me I was at my limit of booking it but there was no hint of a limit anywhere… so also very frustrating. If i was the resort, i would go to making reservations on the app. very efficient and quick process. not all restaurants are open on a daily basis making it hard to try everything while staying there a week. line ups can be crazy also this resort was too large for one person and I am looing for smaller and quieter hotels extra info : No elevators and lots of walking so its not suitable if you have mobilty issues. I know there were people who managed , but its not for everyone

  Mar 17, 2025
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  Sunscapes Dont Visit

  Horrible. So much walking done rooms are not as nice as presented online. Had a room with rodent poop, toilet wasn’t working and handle on balcony door was not there. Food was meh not a lot of options. Late night snacks there’s not much and no rooms service available.

  Mar 16, 2025