Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Grab N GoGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia and offers sushi.
- VelasFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- Air conditioning†
- Concierge desk†
- Exercise gym
- Internet services†
- Non-smoking rooms available†
- Outdoor pool
- Parking
- Room service†
- Business Center†
- Meeting/Board Rooms†
† Fees may apply
- Children's program †Kid's Club
- Gym †
- Pool †Family and Adult pools
- Spa †
- Teen programs †Teen's Club
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4477 reviews
-
Apr 28, 2025Great experience, thank you Hilton.
Lifelong traveler and I’ve been all over the world. This is an exceptional resort. People like David and. Victor are incredible. Pedro from the poolside area and Georgina from the brunch area are all amazingly kind and attentive. Their level of caring is exceptional. At one point my friend and I had not ordered drinks and Pedro noticed and brought us special drinks. Because they’re so kind all the guests are in a relaxed and happy mood and this affects when you’re walking around. The food quality is wonderful. The fruit is fresh and the chicken is freshly grilled and you can tell it was not frozen. The staff and the food are incredible. My best friend and I thoroughly enjoyed our stay and it really elevated the idea of an all inclusive in our eyes and it will be hard to match our experience at the Hilton Cancun all inclusive.
-
Apr 28, 2025
Great week with the kids
Facilities are great Food is decent. Margaritas are bad Kiddy pool is super nice Rooms are updated and cleaned every day. Restaurant options are good and easy go get a rsv Ladies working at kids club are super friendly and attentive. I recommend +++
-
Apr 27, 2025Overall great stay
Great stay! The servers were great especially David Leo and Daphne. I loved the salsa lessons from Gustavo as well!! Overall great stay but I wish there were more restaurant options. I enjoyed La Luce the most. The steak at the steakhouse Auma was not good, very dry. Drinks were amazing and the staff by the pool was great, very attentive. Olivia helped me even get an extra umbrella for the sun!
-
Apr 27, 2025
Karla!! Activities director
Karla is such a high energy motivator!! She inspired us to participate in some of the poolside activities. Karla is so much fun. She is a great people person, highly organized and definitely management qualified! Great job Karla!! We were lucky to have met you!
-
Apr 26, 2025
Beautiful, Relaxing Resort — Great for Families
We had a great stay at the Hilton Cancun All-Inclusive Resort during spring break with our three kids under 5. The hotel was clean, beautiful, and had a more intimate, relaxed vibe compared to some of the bigger party resorts. The kids’ pool was perfect for our little ones, and we loved that the restaurants and bars were never crowded. It’s also super close to the airport, which made getting there easy. The only downside was the beach — the water was rough and there was a lot of seaweed, so it wasn’t great for swimming. Huge shoutout to Santos, one of the cocktail servers by the pool, who went above and beyond to take care of us. He made our days by the pool extra special. Overall, we’d definitely recommend this resort for families looking for a kid-friendly, relaxing getaway!
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.