Oasis Palm - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6599 reviews

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  Thanks

  We enjoyed our first big family vacation at Grand Oasis Palm. The rooms were clean, location was great and close to Isla Mujeres ferry, lots of pools to choose from, and decent dining options. The beach area was nice too. The lines were long at the buffets and bars and limited kid-friendly food choices but we had a Miguel as our server three times and he went above and beyond for us. Miguel was able to get us seated quickly and he was able to get my picky kids quesadillas and rice. He had the best service. Overall we had a great time and would come back again.

  Nov 27, 2025
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  Group Stay at Grand Oasis Palm — A Disappointing Experience Overall

  We traveled as a group of nine (two families of four and one single) and unfortunately encountered numerous issues during our stay. Rooms & Reservation Limitations The rooms were far smaller than advertised and didn’t resemble the photos online. One of our rooms had no hot water for the entire stay. When we asked about upgrading—willing to pay any necessary difference—we were told it wasn’t possible because we hadn’t initially booked two separate room reservations. For a resort trying to provide service, this felt unnecessarily restrictive. Pool seating was extremely limited, and unlike many other resorts, there was no indoor or covered common area with tables and chairs. Since the first couple of days were rainy, this meant we had nowhere dry to sit except our rooms. Dining, Drinks & App Problems The resort requires restaurant reservations through an app. While it allowed us to book for all nine people, we were separated into different tables every time we arrived. Lines for drinks and food were consistently long, and drink quality varied dramatically from bar to bar. One evening in the sports bar, the bartender took only part of our order and then walked away to serve someone else. The sports-bar arcade was poorly maintained, with many games turned off or not functioning at all. Service & Atmosphere Service throughout the resort felt inconsistent. As English speakers, we often received noticeably less attention than Spanish-speaking guests. While the resort seems to cater more to locals, the service gap was hard to ignore. Beach & Accessibility One day, someone defecated in the ocean and the waste floated near the shore, which understandably disrupted our beach plans. Additionally, buses cannot physically fit onto the property, so we had to be dropped off and picked up on the street rather than at the entrance. This was inconvenient, especially with luggage and children. Highlights The bright spots of our trip came from the sister resort Sens. Adrian at the bar and Hervin on the Sens beach provided outstanding service—friendly, attentive, and always helpful. The resort towels were also large, soft, and genuinely adult-sized. Conclusion Despite a few standout staff members at the sister property, the Grand Oasis Palm itself suffers from too many issues related to room quality, service consistency, layout, and guest experience. We would not return based on this stay.

  Nov 21, 2025
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  Poor to great in 5 days.

  Ar first, we weren't impressed. The drinks were bad, the food was worse. We also had a small room without a view, two full beds on the small side and 5 of us staying. We paid the 1000+ to upgrade to a family suite at the palms. What a difference a room can make. Between that and finding the good bar (the one by the main pool at the Syn) and the better restaurants, life changed. Get the frozen daquiris and pina coladas. They even cooked up our fresh caught barracuda from our fishing adventure.

  Nov 20, 2025
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  DO NOT GO HERE! Disappoint awaits

  Check in desk very busy. 4 people there only 1 working 3 just standing around. No eye contact or acknowledging waiting customers. Didn’t get my luggage for 6 hours after 3 calls to guest service. For some reason, room is equipped with a safe from the 50’s with an actual lock I have to administer with a lock that was never given to me when checking in Shower! Temperature does not get hot. Gets somewhat warm and varies wildly due to time of day. Not even warm at times, simply cold. Maintenance offered no assistance, they don’t comprehend the concept of a hot shower. Looking for ginger ale, cream for your coffee or even Apple juice. NOPE Food is disgusting. Food that may be reasonable is only available for extra cost Celebrating Mom’s 83rd. Didn’t care at all. Nothing special for my elderly Mom probably on her last trip DO NOT GO HERE! It’s pitiful and the staff show no compassion, empathy or care of guests. We seem to be a nuisance to them Bulldoze the place and start again

  Nov 09, 2025
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  A Hotel With a Soul

  ⭐️⭐️⭐️⭐️⭐️ 5-Star Review – Gran Oasis Palm Hotel (Cancún) Stay: October 19–26 Our experience at Gran Oasis Palm was, without exaggeration, unforgettable. We traveled as a family to celebrate two very special occasions: one of our children’s birthday and our oldest son’s engagement. From the moment we arrived, the hotel and its amazing staff made each celebration feel unique, personal, and truly meaningful. We have stayed in high-end hotels before, some with international certifications in customer service, but nothing compares to what we experienced here. There may be larger, more modern, or more luxurious hotels out there, but when it comes to genuine hospitality, warmth, and human connection, Gran Oasis Palm stands in a category of its own — with no competition. if we talk about, Restaurant Service – Truly Exceptional We want to express our sincere appreciation to the Food & Beverage team, especially the servers at Agave and Cocoa: Ignacio Alcudia Rodríguez Alexander Luis Castro Hernández Jesús Lázaro Romero Their kindness, joy, professionalism, and sincere service made every meal special. They didn’t just “serve” us — they made us feel at home. Their smiles, attention to detail, and natural warmth are the kind you never forget. They are a big reason why we want to return. The Hidden Hero was Esmeralda Santos Romero We also want to recognize someone who does a job most people never see — but should absolutely be celebrated. Mrs. Esmeralda Santos Romero, from the public areas / housekeeping team, is a true star. We met her several times while she was cleaning the restrooms by the bar and other common areas. It is a tough job, often unnoticed, but she did it with love, dedication, pride, and a beautiful smile every single time. While others would close the restroom to clean, she never did. She would always say kindly, “Go ahead, don’t worry,” and still left everything spotless. As a mother of four, I spent a lot of time in those areas with my kids, and I had the chance to see her work many times — always with the same positive spirit. She is the kind of person who reminds you that true hospitality comes from the heart, not from a job title. We hope management recognizes her, because she is one of the reasons this hotel has a soul. Another Hero Without a Cape was, Enoc, Our Room Attendant. Enoc was in charge of our room, and we cannot thank him enough. Traveling with three small children means our room could get messy very fast — yet every day, he left it spotless, fresh, and even added thoughtful little details that made us feel truly special. We saw him working early in the morning and still working late at night, always with patience, kindness, and genuine care for his work. People like him are the heart of true hospitality. A Hotel With a Soul, Gran Oasis Palm offers something very rare: it feels like home. It’s a warm, welcoming environment where smiles are sincere and service comes from the heart, not from a script. We know there are many more people behind the scenes that we didn’t get to meet, but we are sure they are all part of this incredible team effort that made our stay so memorable. Thank you, from the bottom of our hearts, for an experience we will never forget. Thank you for the kindness, the celebrations, and the way you made us feel valued. Thank you for proving that true luxury is not found in buildings or décor — it is found in people. Yes, we will return. And we strongly recommend that others give themselves the chance to experience this hotel the way we did. The Rivero Family

  Nov 06, 2025