OUTRIGGER Kauai Beach Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3494 reviews

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  Give this property a WIDE berth if you are a tourist

  We could write about the poor condition of the pools with cracked tiles and black marks around the tiles, we could write about the black hairs in the bathroom and dirt marks on the tiles that showed the room wasn't cleaned proerly or the renovations happening everywhere that make the resort someowhere that they really should shut down, fix then re open but that could have just been our experience and with time they might improve. What they cannot improve on is the appaling attitute of their staff. There are two main ladies that are on check in each day. One was rude and actually passive aggresive. When she had to say the speal of "Thank you for being a platinum member, we appreciate your loyalty", she actually scrunched up her face and said it with a grimace. The other lady spends her time not making eye contact with anyone, just typing at her computer no matter what the line is like. That was our first imression and it didn't get better. The staff in the lounge were equally unwelcoming and short with the way they take orders with a huff and don't give any welcoming feels at all. We had breakfast in the hotel's only opened restaurant (assume others closed during renovations) each morning as our package included a dining credit. The lady at the front desk was so full of attitude and didn't smile or give any sense of genuine welcome or aloha. She sat us at the back row table closest to the door (with little to no view) each morning even when the first morning we were first ones there at opening and each morning there were available tables front row with great views but then proceeded to sit people that appeared looks wise to be Hawaiian down where the view was. We weren't the only ones who experienced this. Other western tourist who were sat near us commented about the very distinct treatment and attitude of this lady. The 2 women who filled the water glasses were actually aggressive in their attitude. They wouldn't make eye contact with us, when we greeted them and said good morning we were ignored, They scowled and were very unhappy to be there. There was only one person in the whole property who was welcoming and respectful in her interactions, and actually showed any aloha/ hospitality. Her name was Jen Jen. I would never go back to this property that clearly does not want us there as tourists, and treats us with such distain. I would tell anyone thinking about going here- even if you have had wonderful Outrigger experiences and are loyal to Outrigger as we are, to look elsewhere. It is clearly something that is uniform in all the staff they have here. We stayed 4 nights and not one other staff member except Jen Jen showed us any respect or welcome.

  Sep 06, 2026
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  Excellent experience at Ocean House by Roy Yamaguchi

  We had a wonderful dining experience at Ocean House by Roy Yamaguchi. The Crispy Shrimp Sushi was a standout, with great flavor and texture, while the Pork-Shrimp-Crab Pillows were another favorite. We also enjoyed a dozen oysters on the half shell, which were fresh and beautifully presented. The combination of excellent seafood, creative dishes, and a relaxed island atmosphere made for a memorable evening. Definitely the best choice for dinner on the East Side of Kaua‘i.

  Sep 03, 2026
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  Awesome teacher

  Uncle Maka’s wife is awesome! As a beginner, she patiently guided me to learn 3 main chords which happened to be a happy birthday song! Now I can play birthday song with my ukulele (hidden in a closet over the years) to wow people 🤣 mahalo!

  Aug 30, 2026
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  Recommend

  Enjoyed the view by the ocean. It was great to wake up and go to sleep to the sounds of the ocean. Also, Elsa was such a great housekeeper. She was very kind, humble, and attentive.

  Aug 28, 2026
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  Amazing facility

  We had our 40th class reunion and had a blast! Food was amazing, service was excellent and the ballroom was beautiful. Mahalo for having us. With Love & Aloha, the Kauai high school class of 1986

  Aug 22, 2026