Sandos Caracol Nature Resort & Water Park - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

27374 reviews

• 

  Great time.

  Super hotel, Leo great host. Spent some time with him.. really good.

  Oct 04, 2026
• 

  Wonderful Resort, Outstanding Service from Eduardo

  We had a wonderful stay at the resort overall, and I especially want to give a huge thank-you to Eduardo from Seek & Go for going above and beyond to help us. Eduardo was extremely helpful in assisting us with choosing the right excursions, but what really stood out was how much he helped us when my sister-in-law accidentally forgot her medication for her kidney transplant. This was a very serious and stressful situation for our family, and Eduardo truly became our lifesaver. He went out of his way to help us figure out how to get the medication. Without his help, we were seriously considering booking a flight for my sister-in-law to return to the U.S. just to get her medication. Unfortunately, we were disappointed with the assistance we received from the concierge. We asked for help, and although they told us they would contact a pharmacy and update us, we never received any follow-up, even after 2–3 days. It felt like they were already overwhelmed and too busy assisting other guests. In a situation as urgent as ours, we really expected more effort and communication from the concierge team. The lack of follow-up was a major disappointment. That said, aside from this experience, we enjoyed our stay. The food was delicious, our room was clean and comfortable, and there were plenty of activities to enjoy at the resort. Overall, we had a good experience, but Eduardo deserves special recognition for his kindness, effort, and genuine willingness to help. His assistance made a huge difference for our family during a very stressful situation. Thank you so much, Eduardo!

  Oct 03, 2026
• 

  Service at tacos

  Great tacos at the tacos spot, spoke with the manager David and was served Yvette! Very good and very friendly!

  Oct 01, 2026
• 

  Our experience

  Our Experience at Sandos Caracol Eco Resort Overall, we had an amazing experience at Sandos Caracol Eco Resort. However, if you asked us whether we would come back, our answer would be no. There were definitely things we loved about the resort, but there were also enough drawbacks that we would choose somewhere else for our next trip to Mexico. Room We stayed in the adults-only section. We originally booked the Select Club Superior Room on the ground floor but decided to upgrade to the Select Club Penthouse. The rooms in the adults-only section are definitely dated. That said, the bed was comfortable and the A/C worked great. We really enjoyed having the jacuzzi on the balcony, although the jets wouldn’t shut off. We only used it once, so it wasn’t a huge issue for us. One thing we noticed was that the door had two small openings at the bottom where little critters could potentially get in. We covered them with a towel and, luckily, never had any bugs in our room. One of the biggest benefits of staying in the Select Club section is having access to the adults-only pool and the restaurant located right beside it. Pools The Select Club pool was large and, during our stay, mostly empty. Because the resort is surrounded by jungle, there were quite a few bugs in the pool. The staff did a great job keeping it clean, though, and we didn’t experience the same issue at some of the other pools. We especially enjoyed the pool with the La Tortuga bar. The main pool, on the other hand, was small and very crowded. We traveled during the resort’s quieter season in September, so I can only imagine how crowded it must get during peak season. The water also looked quite dirty, likely because of the number of people using it and the swim-up bar. We personally didn’t enjoy this pool. Staff The staff were absolutely amazing. Everyone worked incredibly hard to keep the resort running, from the front-desk staff to the groundskeepers who cleaned the pathways every day and the housekeeping staff. Everyone we encountered was friendly and welcoming. Kudos to the entire staff! They really were one of the highlights of our stay. Food Unfortunately, this was probably our biggest disappointment. A couple of the restaurants were closed because we were visiting during the slow season, which was unfortunate. We tried several of the available options, but overall, we weren’t impressed. The Italian restaurant wasn’t great, although we did really enjoy the steakhouse. The taco restaurant wasn’t very good, and the buffet was pretty bland. We were always able to find something to eat, but we never really had a meal that we were excited about. One other thing to note: they don’t leave snacks in your room. The mini fridge only had drinks. Entertainment & Activities There was plenty of entertainment happening throughout the resort during the day and at night. You can tour the Jade River, swim in a cenote, and take part in various activities. They also have a lot to offer families traveling with kids. By the end of the day, we were usually exhausted, so we only ended up watching one of the evening shows, “Coco,” and it was amazing! The entertainers were fantastic. The Wildlife One of our absolute favorite parts of the resort was seeing all the wildlife roaming around. We saw monkeys, capybaras, peacocks, coatis, iguanas, geckos, and so much more. It was such a unique experience to have all of these animals walking around the resort. Honestly, this may have been our favorite part of the entire trip. Beach The beach itself was beautiful, and the staff did a great job cleaning up the sargassum early each morning. The Select Club also has its own beach house with beds and hammocks where you can relax, and we really enjoyed spending time in this area. If you’re someone who loves swimming in the ocean, though, keep in mind that the beach is quite rocky and the water isn’t the crystal-clear turquoise you might picture when thinking of a Mexican beach. Final Thoughts We truly had an amazing time at Sandos Caracol, and there were definitely things we loved about the resort—especially the staff, wildlife, activities, and beach area. However, between the dated rooms, disappointing food, crowded main pool, and some of the resort’s other drawbacks, we don’t think we would return. Would we recommend it? If you’re looking for a unique eco-resort experience surrounded by wildlife and lots of activities, it could be worth considering. Just go in knowing that it isn’t the typical luxury, crystal-clear-water, picture-perfect resort experience.

  Sep 29, 2026
• 

  GREAT REVIEW We WILL be back

  this place is amazing for wildlife, monkeys on balcony, coatis, agoutis. we stayed in Select Area lovely pool ,specialist restaurants are good but buffet a bit samey . We would go at a cooler part of year next time. Entertainment 'cruise ship' level Friday market you NEED to haggle way down. NOTE don't bother to go to 5th Avenue - tourist trap. Only dissapointment on TUI I said it was birthday day after we arrived. Nothing done by hotel. I would love to see a big board in Lobby with photos & names of all the animals/birds you can see. I-SpY Booklet for kids to tick off for perhaps a small prize if thy see all of them. Already planning to go back foe 20th wedding anniversary early 2028

  Sep 27, 2026