The Ritz-Carlton Maui, Kapalua recently unveiled an elevated lobby experience inspired by the Hawaiian word, Mana, the power of the elemental forces in nature embodied in an object or person.

Intimate lighting and elements of fire meld beautifully with organic lines and textures to create a seamless indoor- outdoor feeling.

As guests arrive from locales around the world, we welcome them along this path, this alaloa, and provide the vantage point from where they will begin their restorative journey in paradise.

Lounge poolside in our new Luxury Cabana Suites with all of the comfort and convenience of home in an al fresco environment.  From a flat screen television to a private refrigerator and the service of your own butler, your every need will be expertly attended to in this bespoke poolside experience.

Redefining luxury, the Club Level combines comfort and exclusivity with the personalized service that's a hallmark of The Ritz-Carlton. A hotel within a hotel, the Club Lounge offers a dedicated concierge and a well-appointed, relaxed environment. Continuous culinary and beverage offerings include breakfast, light snacks, hors d' oeuvres, beverages and sweets – many reflecting the cuisine of the Hawaiian Islands. It's the ideal place to conduct business, plan a family outing or simply unwind.

Whether you are a sun-seeker or an adventure enthusiast, Kapalua Resort has unlimited opportunities from pure relaxation to ultimate exhilaration including zipline courses, seasonal whale watching, miles of hiking and walking trails, a coastal trail walk, 36 holes of championship golf, Kapalua Golf Academy, professional tennis facilities and world-class beaches.

Neighboring Downtown Lahaina is just a short drive from The Ritz-Carlton Maui, Kapalua. This historic whaling village offers oceanfront shopping and dining including unique art galleries, museums and souvenir shops.

Location

Kapalua
Kahului Airport (OGG) : 16 miles

Property Information

Year Built: 1992
Accessible rooms: 10
Air conditioned guest rooms: 466
Floors: 7
Nonsmoking rooms: 466
Total rooms: 466

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $40 plus applicable 10.25% Transient Accommodations Tax (TAT), 3% County Transient Accommodations Tax and General Excise Tax (GET) of 4.166%, Total of 17.416% tax (MAUI) This charge may be billed directly to the Wholesaler or paid by the guest at the Hotel at a daily rate of $40 plus taxes (Transient Accommodations Tax, County Transient Accommodations Tax and General Excise Tax) per room.
Advisory A minimum valet parking fee of $50 (plus tax) per vehicle, per night will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change. Mandatory Resort fees apply to every night of your stay regardless of the promotions included in your booking. For detailed description of what’s included in the mandatory fee please see hotel policies.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:

Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee

- Resort charging privileges at select shops and restaurants

*Services are subject to change.

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.

Name changes are not allowed; original booking must be cancelled, and a new one must be booked.

Special Guest Accommodation Requests:  The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs

Bedding requests are encouraged however not guaranteed.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 4461 reviews
  • 5.0 star tripadvisor rating
    Jacuzzi BOMBED this joint

    Snuck into jacuzzi before COVID. A bazillion frogs. Love the lobby and setting. VERY VERY exotic. Got towels for jacuzzi. If I was a billionaire; I would still try to sneak in for free.

    Apr 16, 2024
  • 4.0 star tripadvisor rating
    Great Spring Break Stay

    My daughter and I thoroughly enjoyed our stay for Spring Break. Safety was my number one priority since it was just the two of us traveling; I never felt uneasy or unsafe. Pros: not crowded, great pool area, lovely landscaping. The hotel staff was beyond amazing; Michele at the concierge desk went above and beyond to make our trip a breeze by booking all the transportation and activities! Cons: It is an hour away from the airport; however the drive is beautiful. The coffee is not the best and $12 lattes to boot (I am a coffee snob so if you are, too- be prepared). The pool service could have been better. Some days I had to flag someone down to take my order versus being approached. Tips: there are water bottle fill stations throughout the property so bring a water bottle. As expected, the food is expensive- review the menus before going so you are prepared for the prices. There is a small store within walking distance for snacks and such. The rooms were nice; I would not align it with other Ritz Carlton properties so I’m giving it 4 stars. The decor was a bit worn and not hitting the mark of five star details.

    Apr 06, 2024
  • 3.0 star tripadvisor rating
    Disappointing

    It is a nice hotel but it is the crappiest Ritz I have ever been to. Our family would have been better off doing all inclusive in the Caribbean. The food selection is extremely weak. Things are sort of rundown too. I can’t tell if this was originally a different hotel but it is definitely dated looking and needs a refresh. The beach is lame too. No one even hangs out down there. They just dumped a pile of sand in the ocean at the bottom of the property.

    Apr 03, 2024
  • 5.0 star tripadvisor rating
    A Wonderful Resort

    Our family of four (40s/16/12) visited the Ritz Kapalua for spring break. All staff that we interacted with from check-in to check-out were friendly and helpful. The hotel was close to capacity but it never felt crowded. The resort grounds are large but it never seemed cumbersome to walk anywhere. Room to pool is 2-4 minutes no matter where you're located. The beach was a 3-5 minute walk from the pool, which isn't ideal, but it wasn't bothersome and there's a golf cart shuttle that can take you back and forth if you'd like. The resort is also connected to the coastal walking trail which is very beautiful. We had a basic room with partial ocean view and it was better than expected. It had a good sized balcony and bathroom. We never felt cramped. I'll get this out of the way: everything is very expensive. It's a Ritz - it's expected with the name. Beers are $10, mixed drinks are $20+. Meals are costly but you can view the menus beforehand to see what you're in for. It is what it is. The dining options aren't the best since we have a picky eater in our group so we ate most meals off property. We had the breakfast buffet at Ulana once and it was very good. My wife and I had drinks and appetizers at the Banyan Tree, which was tasty. We ordered a few things poolside throughout the week and the food is what you'd expect. We attended the Takes of the Kapa Moe luau and had a great time. The food was delicious and the show was entertaining but I thought it was going to be "bigger". We weren't disappointed at all though. If it's in your budget, splurge for the VIP tickets so that you can sit closer to the stage. It makes a difference. The mandatory valet parking was somewhat annoying and felt cash-grabby. It seems unnecessary since the lot is right by the lobby circle but the valets were fast and friendly - not a huge deal. There's a market/deli next door that's a short walk and is a really good option for breakfast or to grab sandwiches to take on the road if you're going exploring for the day. They also have a good selection of beer and wine. We wouldn't hesitate to come back!

    Apr 01, 2024
  • 5.0 star tripadvisor rating
    Lovely stay

    Second stay and it was great again. Kapalua is by far our favorite area on Maui. Front desk MaryLou upon check in and the lei greeter that starts with a letter Z, sorry forgot how to spell it, were very welcoming and kind. Room was beautiful with an awesome view of the pools and ocean. Enjoyed the coffee in the room and the bathroom has all the amenities you can think of. Room just needs a little microwave. Oh, and we were surprised with fresh and delicious banana bread for my husband’s celebration that we were celebrating there. Thank you. We loved that the pools stay open late and even though the beach is a good walk, it is worth going down there. One of our favorite things about this property is how super close Sacred Heart church is to attend mass as well as the country market with all their goodies. Forgot to mention Michael at valet for his friendliness and want to mention Alvaro at the front desk. I hope that’s his name, I know it starts with the letter A and is from Santa Barbara. He was very kind and gracious as well. Looking forward to our next visit.

    Mar 29, 2024