Located on a secluded sugar-white sand beach in the Riviera Maya and catering to couples, friends and families, Dreams Tulum Resort & Spa provides upscale surroundings combining fun and relaxation with the ancient world of the Maya. It is one of the only resorts in the Riviera Maya located a short distance to the exciting town and ancient ruins of Tulum & Xel-Ha Aqua Adventure Park.

Unique Selling Points:

-Located in the trendy, seaside town of Tulum, only 1 hour and 25 minutes from Cancun International Airport.

-Boasting luxurious swim out suites, some designated for adults-only, with bar service available

Its magnificent colonial architecture, original paintings and ambiance provide the perfect setting to unwind and discover the mystical power over the ancient Mayan civilization. This hacienda-style, Unlimited-Luxury® resort features a Spanish-style wedding chapel, an eco-friendly setting with fountains with LED lighting and sound, 5,000 plants, two swimming pools, a children’s area, a Mayan-themed Explorer’s Club for kids and nine gourmet restaurants, plus seven fabulous bars.

Location

Tulum
Cancun International Airport (CUN) : 68 miles
Tulum Airport : 30 miles
Cozumel International Airport : 35 miles

Property Information

Year Built: 2000
Total rooms: 432

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Current Renovations: Description: Adults only resort. Minimum check in age is 18 year round.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 9899 reviews
  • 5.0 star tripadvisor rating
    Paradise

    get ready to be treated like a king! this place has everything. fine dining, comfy living and most important of all, excellent service

    Apr 17, 2024
  • 4.0 star tripadvisor rating
    Zero beach, great resort

    Beach is disappointing if you’re all about beaches. Seaweed and coral make it impossible to walk the beach even with shoes. Food is great, restaurant staff are excellent. Preferred service staff are all about optics , appear accommodating but are not. Requested adjoining rooms are were placed in seperate buildings a hood walk away. Requested luggage pick up at checkout but we’re left to carry suitcases up the long staircase to front lobby. Very poor customer service if there’s any problems. All is well if you have no issues but if you have a concern, request , issue you find out quickly customer service is non existent. The staff at the beach restaurant were amazing , worked so hard to please everyone , they deserve the greatest commendation for their dedication to customers. The restaurant , grounds keeping, housekeeping, bartenders work hard to please , the rest of the staff don’t care. The beach service was hit or miss, we had two amazing workers and one who told us he wasn’t feeling like working because it wasn’t nice weather so he basically he ignored us that day. Our last day there we found out we had a designated cabana boy who had never offered to help us while we struggled with umbrella. Hit or miss, inconsistent service.

    Apr 17, 2024
  • 5.0 star tripadvisor rating
    Overall great experience

    Staff is kind and knowledgeable and they know how to entertain different kinds of people, and are fun to party with

    Apr 17, 2024
  • 1.0 star tripadvisor rating
    Wasn't impressed

    Elevator broken over three years now, victoria from Concierge, was no help, food was ok, drinks water down, RESORT NEED UPDATE BAD. Safety box doesn't work, one of our room toilet was not flashing, PEOPLE JUST SAY AWAY FROM THIS PLACE, THIS PLACE NEED A ZERO STAR. You lnow, the worst part I read reviews before I go, and some was horrible, but I said let me give them a try, worst mistake ever, ppl believe the reviews, most of the time, its the truth, we was there for a BIRTHDAY CELEBRATION 12 of us, for what they charge per night, you expect better treatment, the staff treat you nice, if you tip, one of our room was 8226. Not even if you are desperate, you should come here. Hyatt do better to the people who support your hotels

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    Vacation in tulum

    I like the resort. I like the shows. I like the bars. Thank you Alex I like the dance lesson. Best resort ever get drunk and get fit. Unreal experience. Alex the star for entertainment is the best ever. Shout out to DAMIEN best bartender on the resort. And NINO and GILBERTO

    Apr 14, 2024