Blending contemporary architecture with sophisticated accommodations, this premiere hotel provides the perfect vacation getaway for active couples and luxury seekers alike. Enjoy refreshing swims in the unique pools, an extensive, first-class spa facility, gourmet restaurants, superior amenities and stylish guest rooms include inspired amenities including Egyptian cotton sheets, flat-screen TVs, aromatherapy and pillow menus, Molton Brown amenities and private balconies with beautiful views. Next, spice up the night at the hotel’s fun-filled selection of bars, including a luxurious seaside lounge equipped with plush beds and stylish chaise lounges.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2004
Last Renovation: 2007
Accessible rooms: 12
Floors: 9
Total rooms: 371

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 16435 reviews
  • 5.0 star tripadvisor rating
    Great views, better service!

    We had a great time at this property. Beautiful views and amazing service! A special thank you to Adrian who was our server at the buffet as well as a cocktail reception. He really made this trip special for us. He greeted us every morning with a smile and prompt, courteous service. He made us laugh with his humor and infectious smile! Really felt like we made a friend in him. We will miss you, Adrian!

    Apr 15, 2024
  • 5.0 star tripadvisor rating
    Live Aqua trip

    The resort is beautiful and the food was very good! We especially loved the beach bar for its perfect location and fantastic food. Our favorite restaraunt was The Hidden Garden, the food was amazing and Chef Benedicto personally came out and introduced himself both times we were there, very good attention to detail. The most fun we had all week was at the dance classes with Ricky Ricardo, he was an excellent dance instructor and made the lessons so much fun!

    Apr 15, 2024
  • 5.0 star tripadvisor rating
    Great trip. Great hotel!

    This was our 2nd visit in the last 3 months to Live Aqua and both times were great! We were so happy that Aldo reached out to us the week before to see if we wanted to upgrade our room. We upgraded to a suite with butler service. We are so glad we did this as our butlers, Kenya and Luis were great. They took care of everything for us and were great at communicating what was going on with the hotel and taking care of all of our requests. The pool area and the guys at the pool hut are great at helping with picking your cabana and Edouard was helpful on so many of our days with setting up the cabana bed perfectly. He was very friendly and always had a smile on his face. The food was really good. We especially like MB. The habanero soup is delicious and our waiter, Efrain was so good. Hidden Gardens food was really good as well with Jesus being our waiter both times we were there. He is really friendly and remembered our drinks from our previous visit. I wish I had the names of all the wonderful employees we had during the week, but I didn't get all of them but know when you go here, they are very good at taking care of all of your needs. We will definitely be back!

    Apr 15, 2024
  • 5.0 star tripadvisor rating
    10/10!!!

    I came with a group of my girlfriends. The resort was beautiful. The beach was pristine. The service was always very friendly. Romaro took great care of us at the bar and made the best drinks. The entertainment staff, especially Ricky Ricardo, made our stay so much fun! We looked forward to yoga with Daniel every morning. The food was the best we’d had at an all-inclusive resort. I will be back in June with my husband and cannot wait! 10/10!!!

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    Jonathan pool concierge is the BEST! He has been incredible. He remembers our names. He has taken great care of us.

    Jonathan pool concierge is the BEST! He has been incredible. He remembers our names. He has taken great care of us. He is a natural born leader. I’ve trained leaders in Cape Town, London and Chile. He is a real asset to Live Aqua. Do whatever you need to do to keep him on your team. I would come back to Live Aqua just because of him. He handled a very delicate situation for us and he did it with grace and excellence.

    Apr 13, 2024