The AAA Five Diamond Grand Velas Riviera Maya is an ultra-luxury all-inclusive resort set on 206 acres of pristine jungle and mangroves and with the finest white sand beach in the Riviera Maya. Guests can choose accommodations among oceanfront, ocean view and a Zen-like tropical setting, embraced by the flora and fauna of the Yucatan Peninsula's jungle. All 539 designer-like suites are exceptionally spacious, more than 1,100 square feet each, all with balconies, and some with private plunge pools. All feature fully stocked mini bars, L'Occitane amenities, artisanal mezcal, and Nespresso coffee machines. Bathrooms deserve special mention with walk in glass shower, deep soaking Jacuzzi tubs and marble interior. Eight restaurants, including five gourmet offerings, present a tour through Mexico, Europe and Asia. Cocina de Autor, at the hands of world-renowned celebrity chefs Bruno Oteiza and Mikel Alonso, holds the AAA Five Diamond Award, the first all-inclusive restaurant in the world to win this prestigious distinction. Se Spa is the region's largest spa sanctuary at more than 90,000 square feet, known for its authentic Mexican treatments, offerings from around world and signature seven-step water journey. Other features include 24-hour Personal Concierge; 24/7 in-suite service; three swimming pools; two fitness centers; water sports; innovative Kids' Clubs and Teens' Club; baby concierge; Karaoke Bar; Koi Bar; Piano Bar, and business center. The resort offers more than 91,000 square feet of meeting space and outdoor areas for events inclusive of a 31,000-square-foot Convention Center, able to accommodate up to 2,700 guests. The resort has won numerous awards from Travel + Leisure, Conde Nast Traveler, USA Today and several other magazines and major companies worldwide, including Virtuoso's Best Spa and TripAdvisor's Hall of Fame. A member of the Virtuoso Hotels & Resorts Program.

Location

Riviera Maya - Beach
Cancún International Airport : 30 miles

Property Information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 5595 reviews
  • 5.0 star tripadvisor rating
    Best Mexico all-inclusive I have ever been to!

    I have been to six all-inclusive Mexican resorts prior to Grand Cales Riviera Maya. this was hands-down. The best resort we have ever stayed at. The two main defining factors or the phenomenal food and the service was unparalleled. It was on par with a Ritz Carlton in America. Our room concierge Gabrielle in Ambassador was exceptional. he promptly responded to all of my text messages. our favorite bartenders were Jose and Pedro in the snack bar at Ambassador. Their drinks were phenomenal – especially the basil drinks. The pool constricted were outstanding - Enrique (he was so fun and tried to practice his English with us), Daniel (he went above and beyond – even opening our water bottles before we drank them), also Humberto and Jesus. These were all poolside at Ambassador.

    Apr 15, 2024
  • 5.0 star tripadvisor rating
    Amazing Relaxing Family Spring Break

    - Incredibly family friendly- kids welcomed enthusiastically everywhere and plenty of kids to play with across the resort. The staff is awesome with kids and really engaged with them, practicing Spanish, talking about their interests- kids felt very welcome and comfortable. - Our concierge Francisco was incredible! He went above and beyond in every way- from helping rearrange dinner reservations, answering random questions, chasing down information for us- he really made the stay flawless. I didn’t expect to really “need” a concierge but he was just so helpful, from little things to big, he made our vacation really special. - They think of virtually everything- they even have a beach bag in the closet that you can borrow for your trip, a very small but helpful amenity - Kids club and teen club are amazing - we had to drag our kids out of them every day - All restaurants were kid friendly- even with fancy menus, there was always something for our very picky eater. Our adventurous eater had an amazing time eating sushi every day and trying local foods and fresh fish but the picky eater was always well taken care of with butter pasta, chicken fingers and other “kid-friendly” and judgment free options. The food at the buffets was also very high quality and we had great experiences with ordering at the pool as well. - Not only was the food kid friendly but the atmosphere at the restaurants was as well. Some of the restaurants are pretty upscale so it provided a nice opportunity to practice how to eat at nicer places (multiple courses, lots of silverwear, long menus, etc) - Service was great- even when it was super crowded. At the pool someone would be by frequently to take drink or food orders, bring dry towels, move an umbrella. You will always have an ice bucket of water- perfectly refreshed to always be cold! - My older son got hurt at the pool (entirely his fault) but I cannot speak more highly of how it was handled. They got us medical attention at the pool very quickly and called our personal concierge to be there and help/translate if needed. Luckily he didn’t need stitches but they have doctors on call and offered to have him seen for further help. They also sent “get well” balloons to the room which was very very kind and made him feel a lot better about the accident. Tips: - Bring inflatable pool toys/balls- they sell some at the resort but plan ahead and bring some inflatables and balls for the pool, everyone is welcome to have their own. Ditto beach toys- some rooms come with a set but helpful to have some basics packed if your kids are at the beach toys age - Bring lots of small bills, 5s, 10s, 20s. At bars/restaurants/pool the servers will bring you a “check” to sign as an opportunity to add a tip but there are other times like kids club, concierge, pool help that it is helpful to have cash. Not expected- service is great regardless, but a small tip goes a long way and is truly well deserved- everywhere we went people were exceptional. - Don’t overlook Zen- we are so glad we stayed at Zen, it was much calmer and totally beautiful. I had read some reviews that claimed Zen was “second class” but we didn’t experience that at all- it frankly felt VIP because the atmosphere was so much calmer. The pool was amazing- beautiful pools, lots of places to lounge & while they didn’t have organized pool activities (which is a plus in my book) it was still very kid friendly and plenty of kids around playing. They have a great hammock area in the shade that was a great place to get out of the sun. The shuttle to get to Ambassador was literally always there when we wanted to go and was a super easy 2 min air conditioned drive. We went back and forth multiple times a day and never waited. The landscape was so lush and we saw tons of birds and wildlife around the property- even spider monkeys! They have a petting zoo for the kids, mini golf and a man-made cenote. It overall felt more relaxed, less crowded and very beautiful. We never once regretted not being at the beach front property. - Reach out to the hotel concierge a month in advance to arrange nightly dinner reservations at peak times. There are lots of restaurant options but they fill up quickly and getting preferred times was a challenge. Be specific about what times work for your family. - Only criticism would be that during busy times, it’s difficult to get pool chairs. People start claiming them well before 7:30am and while there is a 60 min rule, we didn’t see it enforced. Best advice is to tip the pool attendant if you need help finding seats together and they did their absolute best to make it work, even when it was packed. It got better as the crowds decreased but was still a battle in the morning to find seats. It works out that my husband would go down early and grab some chairs, get cofre from the coffee shop and do some work while the kids and I got ready and eventually met him for breakfast. Going between 8:30-10 means you’re unlikely to get prime seats- early or late is easier. Zen was much easier to find good seats but there are less chairs.

    Apr 15, 2024
  • 4.0 star tripadvisor rating
    A Mixed Bag Demographic

    We generally choose adult only all inclusives because we find the vibe to be substantially more relaxed and sophisticated. Because of its reputation for great food, however, we decided to give GV a try. Along with Leblanc, Secrets and Excellence, GV is among the best. But our feeling about adult only properties remains intact. GV is a very large resort made up of three hotels, each with its own lobby. Ambassador (for families) and Grand Class for adults are in the main building near the beach and largest pool complex. Zen, which also houses the spa and its own pool is more than a mile away inland surrounded by jungle. It is not walkable, but there is a 24 hour shuttle service that is very reliable and fast. The entire property is beautiful and immaculately manicured. Rooms are modern, well appointed and clean. Butler service is provided, but there is a communication disconnect between the butlers and the house keeping staff. The result was no turn down service or ice on three nights of our week. We opted to hang out at the adults only pool at Grand Class. Completely different vibe than the main pool family area. Nice touches like sunglasses cleanings and treats. Pool waiter service was very friendly and attentive, although we must note that on at least two occasions the pool concierges ignored us upon arrival, even as we looked right at them. We would have appreciated some live music. The beach is protected by a seaweed screen and wave barriers. We suggest walking around the point to the left as you face the ocean, to access Mayakoba beach. Miles of sugar sand and clear blue water with few people. Pools are heated in the winter. Restaurants are spread between the hotels, with Chaka at Zen, and others in the main building. Only the French and Cucina de Autor are kid free, so no screaming, crying or running around. The food at all restaurants was very good but, truth be told, offerings at the kid friendly restaurants was somewhat pedestrian. The truly great meals were at Cucina and Chaka with chef Carlos and waiters Miguel and Martha. Chaka menu is regional Mexican; creative, tasty and unexpectedly good. Cucina de Autor is a true gourmet experience, as good as anything here in Vegas. Chef Nahum Velasco, who is also sous chef de hotel, is a talented culinary artist, inviting you to put yourself in his hands for a journey of taste and creativity. If you are able to wrangle a second visit, the menu will be different than the first. We also enjoyed the work of Sen Lei chef Jonathan and waiters Ismael and Christian. We usually enjoy breakfast buffets for the variety, but here the kids made for a much noisier and harried experience. We found it curious that some really good evening musicians were located in the Ambassador garden area, with nobody in attendance. One thing to note. If you book through a third party, you will not receive credit in the loyalty program which itself is run by a third party group. They will claim not to know what you paid for the trip, and the property itself will not lift a finger to help, despite having received payment for your visit.

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    Fantastic hotel with great food and lovely people!

    We wanted to find somewhere where we could relax for a week with the children with great food and found this place! It was fantastic. It ticked all the boxes. We were greeted by Alexa who was our personal concierge who was on call for the whole week and was so helpful and engaging. Thank you Alexa. The pool was so relaxing and the children had so much fun. Luis, Miguel and Tayde were fantastic and super attentive. There were plenty of activities for the children and adults. Nicholas who ran the daily activities did a great job. We had such a great time and would definitely recommend it and look forward to going back. Thank you

    Apr 11, 2024
  • 5.0 star tripadvisor rating
    Best All Inclusive!

    Grand Velas Riviera Maya is no doubt the nicest all-inclusive resort we’ve visited! Our room was very clean and comfortable, all of the dinner restaurants were delicious, and the service was top notch our entire stay. Thank you especially to Nora for the amazing concierge services and Daniel and Yasmin for the best pool service! They went out of their way to give us an exceptional experience!

    Apr 11, 2024