The ideal place for families within the Bahia Principe Riviera Maya complex, where children and adults alike have their own spaces to enjoy and the opportunity to get close to the exuberant local nature.  At this hotel, you’ll have top facilities and areas for kids, such as the waterpark, plus the chance to choose family rooms that sleep up to seven people. You won’t need to worry about a thing and you can get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe resort (fees apply), and take the kids along, too.  After the sun sets, dance the night away at the discotheque or try your hand at the casino. Hacienda Doña Isabel also offers a variety of shops on site. You'll be captivated by the vast tropical gardens and the great variety of facilities, services and fun throughout.  Enjoy access to the a la carte restaurants of the Bahia Principe Grand Tulum (reservations requiered)., located within the Bahia Principe Riviera Maya complex.
24-hour all-inclusive, 3 à la carte dinners in restaurants per week of stay, spacious rooms and well-kept gardens, free 24-hour WiFi throughout the hotel, safety deposit box in the room, mnibar, lounge chairs, beach umbrellas and towel service for the beach and pools

It’s ideal for:
Families with young children. For parents who want to enjoy every second of their vacation.

FREE, unlimited WI-FI throughout all areas of our hotels 

Please contact the hotel for additional information regarding business services (gebgroupscompmex@bahia-principe.com) 

Location

Playa Aventuras
Cancun, Mexico (CUN) : 62 miles

Property Information

Year Built: 2005
Accessible rooms: 6
Floors: 3
Total rooms: 1080
Villa: 30

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Guests of the Bahia Principe Grand Coba only have access to the a-la-carte restaurants of the Bahia Principe Grand Tulum (Thali, Don Pablo, Tequila and La Gran Tortuga). They do not have access to the Monkey Burger nor the Las Olas Food Truck.
Advisory The Guests of the Bahia Principe Grand Coba only have access to the a-la-carte restaurants of the Bahia Principe Grand Tulum (Thali, Don Pablo, Tequila and La Gran Tortuga). They do not have access to the Monkey Burger nor the Las Olas Food Truck.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 17435 reviews
  • 5.0 star tripadvisor rating
    Fantastic Stay!

    We stayed at the Grand Coba in January and had a great stay. Our room was right by the pool. Although it had a bit of a musty smell it was clean and comfortable! We upgraded so that we can play at all the resorts and so glad that we did. It was nice to be able to have lunch at the buffet by the beach. The trolley’s were great so walking didn’t discourage us from checking out the other resorts. The food was amazing! Overall we enjoyed our stay! This is our second time at Bahia Principe but this time at Grand Coba! Thank you!

    May 16, 2024
  • 4.0 star tripadvisor rating
    Honeymoon stay

    We stayed here for our honeymoon, the scenery was gorgeous. The grounds are very well maintained. You can see that everyone works very hard to keep this place looking clean and tidy. There is lots of wildlife to look at too which we found funny especially when the racoons managed to open the food storage cupboard and grab a snack or too on an early morning stroll whilst we were jet lagged. Although the rooms are slightly dated, I thought they had a certain charm about them. They certainly had a Carribbean sort of vibe to them and were very spacious and comfortable. We had everything we needed in them. It was also a lovely touch that the room had been decorated with a banner and petals for our honeymoon. Thank you it was a very nice surprise. The food and drinks was actually quite good which from me is high praise indeed as I am extremely fussy. Although it could be a bit repetitive I always managed to find something to eat that wasn't just chips or pasta like I have at other resorts. My partner and I enjoyed going down to the bar at the hacienda which was also included. It was a great spot to chill with a beer, chat and people watch. The shops in the hotel were quite expensive so if you smoke I'd recommend getting your cigarettes at the airport or of you go out and about for the day. We had a great stay at the coba. I would definitely recommend it if you just want to chill out..

    May 15, 2024
  • 1.0 star tripadvisor rating
    You couldn't pay me to stay here again....

    If I could give this resort 0 stars I would. This would be for 2 main reasons (with many other reasons). Their response (or lack of response) to an injury that happened on their property was absolutely appalling. It took them 2 hours from time of the incident to respond and show up, and it wasn't even the Coba staff that responded, it was staff from the Tulum resort. No first aid was administered and all that was offered at the time was a wheelchair as I was unable to walk (but the wheelchair was temporary as it needed to be returned to the Tulum resort). After the incident there was NO follow-up what-so-ever, in fact there was straight refusal to help. Ice was denied often, only one crutch (with the threat of a charge if it wasn't returned) was provided upon request, and when rides were requested, they were also denied. There was even a time where we requested a ride from a cart and were told "no" because we were not privilege members, where the cart slowly crawled behind us as I struggled to get to my end destination. I walked on a broken ankle for a week as the hotel continually denied us assistance. If you are staying at this property and choose to go to Hacienda for dancing here is what you need to know (that the property does not disclose ahead of time). The surface is uneven cobblestone, not an ideal surface to dance on. WEAR RUNNERS. This surface is not safe to dance on in sandals or heels. In fact it is incredibly dangerous. I was one of 5 people that fell due to the uneven surface (in the 2+ hours I was there), and unfortunately I sustained injuries that will last for months. The second issue was food allergies and cross-contamination. If you have any anaphylactic allergies or are celiac DO NOT STAY HERE. They will tell you that the "safety of their guests, particularly those with intolerances or allergies, is paramount" but that is a blatant lie. Buffet labels were inconsistent, non-descriptive, and always incorrect. The use of utensils and tongs were interchanged between dishes causing major cross contamination. I even watched them open a package of gluten free bread, arguably the only gluten free item they had on the property, with a regular bread knife. Watching their unsafe food handling practices, made it hard to trust that anything was gluten free at all. On top of that, only 1/5 a la carte restaurants was prepared with a gluten free option while the others struggled to come up with a meal that was less-than-desirable. This is unacceptable for an all-inclusive resort. We stayed here only because we were attending a wedding on the property, had we known the experience we were going to have, we would have stayed elsewhere and paid the fee to attend the wedding. This was my first time in Mexico, and it left a bad taste in my mouth. This property clearly only cares about making money and not the well-being of their patrons.

    May 13, 2024
  • 1.0 star tripadvisor rating
    Unpleasant stay

    Quite honestly, I’m baffled by all the good reviews. I’m currently here for a weeklong stay and have been contemplating leaving. The room is hot, the AC doesn’t work and the room smells terrible like musty and moldy. I asked to switch rooms and their solution was to bring a dehumidifier (which they never did) but I don’t even was a dehumidifier, I want a new room where I can breath safely without getting sick from whatever I’m being exposed to. Oh and tonight I discovered an ant problem by the coffee pot outlet which I didn’t notice until I picked up my phone and became covered in ants. In addition, there has been an extreme lack of communication with how the all inclusive works and how certain things work like obtaining bottled water, getting beach towels, transportation on the trolleys, where do go for excursion pick up, etc.. I am so disappointed in this hotel and I can’t stand being in this room to sleep at night, it’s utterly disgusting.

    May 12, 2024
  • 3.0 star tripadvisor rating
    Average

    Definitely should not be called as a five star hotel more likely as a 3-3.5.Rooms smelly l, pillow very hard as well as matresses.Not all drinks available at certain places.Some places even chafge extra for the same drink you can get at the lobby. Food very repetitive.No water bottles available at the lobby. Some people lost they weding ring at the pool and later was gojnd by other visitors which wsd handdd in to the staff.But staff never send it to reception , so owner could never reclaim it back. I can definately give 5stars to maitenance and cleaner.Green area nice but food and beach bar are average. Anyone expecting 5stars will only receive 3. Safe still uses actually key which is annoying to carry around.

    May 11, 2024