TRS Yucatan Hotel is located in an exclusive area within the Grand Palladium Resorts of the Mayan Riviera. Designed exclusively for adult travelers and with an emphasis on preserving the lush gardens and rich natural beauty of the Riviera Maya, guests experience a world of distinctive service, polished facilities and alluring amenities during their stay. Tucked amidst the Riviera Maya’s natural flora and fauna, the sprawling TRS Yucatan Hotel caters to couples, spa enthusiasts and active travelers with a diverse selection of restaurants and lounges, sparkling freshwater swimming pools and personalized hospitality.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 54 miles

Property Information

Year Built: 2005
Last Renovation: 2017
Accessible rooms: 2
Floors: 2
Total rooms: 454

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The access to the hydrotherapy areas at Zentropia Palladium Spa & Wellness will cost $35 USD per person.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $45 per person/per show. The hotel can provide the current fee at check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy:

This hotel cannot guarantee a spring break-free environment.


Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11979 reviews
  • 5.0 star tripadvisor rating
    TRS IS THE BEST

    What a great experience, from the moment we arrived to the resort and checked into the hotel - til checkout. Upon checking in, we were given hats as well as champagne and given the option to upgrade to Premium and I would 100% recommend it especially if you are there for 5 nights, worth the upgrades. My friends and I did that and enjoyed all the premium amenities that was offered. Everyone at TRS is friendly, helpful and great. Shoutout to our butlers, Belen and Gabriel for going above and beyond to help our first time be a great experience. They were very helpful and helped us with booking our massages, dinner reservations and answered any questions! MariaFer was amazing, my husband and friends enjoyed the Casino night that was hosted at the resort! She was friendly and welcoming! My husband and I enjoyed the Spa as well - the hydrotherapy was fun and our massages relaxed us from head to toe! THIS IS AN AMAZING ALL INCLUSIVE RESORT, WOULD DEFINITELY RECOMMEND AND COME BACK.

    Apr 15, 2024
  • 4.0 star tripadvisor rating
    Private cabana

    We were gifted a day on the saltwater pool in a cabana. When we got here, we were greeted by Ivan. He was fantastic and so attentive. He explained what we were getting for seafood, offered us sunscreen and aloe. He was great at bringing the drinks back down to us and saving me from the iguanas lol! Overall, very good service!

    Apr 14, 2024
  • 5.0 star tripadvisor rating
    An amazing experience and would recommend

    We had an amazing experience at the TRS hotel. We had previously been to TRS Ibiza and had an amazing holiday there and we thought we would try the Mexican chain. TRS Yucatan was on a grander scale and much more than we could have ever wanted. The staff were very friendly and helpful. The food was amazing. Lots of onsite evening entertainment. Overall I would definitely recommend staying at the TRS Yucatan.

    Apr 14, 2024
  • 5.0 star tripadvisor rating
    Paradise

    Thank you Aranza for the service. She helped us very well to do a late check out. Everyone is so friendly and always want to help you. We had 11 days of Paradise. It is our first time in Mexico but I hope not the last. Trs Yucatan you made our stay to a nice memory. Traveling is making new memories.

    Apr 13, 2024
  • 4.0 star tripadvisor rating
    Amazing hotel but let down by the fine detail

    We were at the hotel for a 3 day stay, having spent a fantastic week in Cancun at a Riu Palace Las Americas. Firstly, this hotel complex is huge and amazing. If you want the sea and also a jungle feel with large lakes etc. then this is the place. You get to see plenty of Iguanas, exotic birds, racoons etc. It is huge so they have buggies zipping you around, however if you want to catch the wildlife, the best way is to walk. We stayed at the TRS Yucatan, which is Adults only. The hotel itself is immaculate and modern but with the feeling of Mayan culture. The food at the restaurants was amazing, with such a wonderful choice and all so pleasantly presented. The drinks, especially at the main bar in the lobby were expertly made. Special mention to the breakfast service in Capricho. Lovely welcoming from the Matre’d, great service by the waiting staff and to top it off, they had a harpist and a cello player; playing beautiful background music while you enjoy your breakfast. At lunch we dined at Helios (Al a Carte) and in the evening we dined at La Boheme (French Restaurant) & Tentazione (Italian Restaurant). All were excellent for choice, service, and food. Only criticism at Helios was they ask you at the door for an allergies and then when you go into the buffet area, not everything is clearly labelled so you end up second guessing and asking the staff. A further criticism is that we went All Inclusive. But only when you get to the hotel you realise there are different bands of All Inclusive and unless you upgrade to their Premium package, you are left with house wine etc at the restaurants. I do think that TRS need to look at the treatment of their guests as All Inclusive should mean that; for everyone. The staff are fantastic and special mention to Aranza who checked us in and to our butlers, Martha and Jose, who helped to iron out some of the issues we experienced. This unfortunately is what drops the points at this hotel, and only because they rate themselves as 5*+ and we felt better attention to detail was at our previous hotel in Cancun. Some examples, mainly centred around our room were: - • No dressing gowns in the room. Pretty standard in almost all 5-star hotels. • Requested an iron and ironing board and had to chase. Did not arrive on time and went out for the evening in our creased clothes. When it did arrive, the iron did not work, and we had to wait the next day for a replacement. • The vanity mirror was missing the power cable, and we could not use it, which is an issue as it is generally dark in the room for putting on make-up; even with all the lights switched on. • During check-in, no welcome drink, and a hard sell to upgrade to a black premium band costing c. $300. We possibly may have upgraded but not as soon as you walk through the doors. Once we got past that issue, there was an issue with our room, so we were pleasantly upgraded and that took away the bitter taste of the upselling. • My travel agent had informed upfront of the special occasion we were visiting; but disappointed the hotel did not do anything special as requested. • Our biggest frustration: through the turnaround service, our used towels were taken, which is fine; but they were not replaced meaning we had no towels in the morning to shower with. Had to wait for them to be delivered eating into our day. These are just some of the issues, if prevented would have made the experience so much more amazing. These are minor issues, and I do feel the butlers helped to iron them out, though it took some additional chasing. All in all, the complex is amazing, the gastronomy is amazing, and you will still have a great time.

    Apr 12, 2024