To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.


Cancun - Beach
Cancun International : 11 miles

Property Information

Last Renovation: 2012
Floors: 12
Total rooms: 601


Resort Details


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Hotel Advisories

Advisory Student Policy: College Groups with or without chaperones are not allowed.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Allowed:

A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 19147 reviews
  • 5.0 star tripadvisor rating
    Great Service Cancun Vacation

    Once again the staff at Hard Rock exceeded our expectations! This is our second year coming to this resort and it doesn't disappoint. Food and atmosphere is great. Also we had to the pleasure of having Jessy and Neto to accommodate our every need. This is my second year with Jessy. They both anticipated our needs and left all the decisions to them leaving us with a care free vacation. Highly recommend and ask for Jessy!

    Apr 14, 2024
  • 5.0 star tripadvisor rating
    Wedding of my dreams

    The Hard Rock Cancun (Itai) provided us with the wedding of my dreams. Our photographers with JJ Studio ( Miguel and Erika) made us feel comfortable right off the bat. They captured all our happiest memories on our wedding day. Our photographs and videos are incredible! We used James Mills for Dj services who also did an amazing job. Our 35 guests had the time of their lives during their stay. I highly recommend the Hard Rock Cancun for their entertainment and accommodating staff. The resort is FUN and clean. Entertainment every day and night. Food was great. Bartenders are wonderful. I can't wait to go back!

    Apr 11, 2024
  • 1.0 star tripadvisor rating
    Avoid at all costs!

    I’m here on day 4 of a ten day holiday and it’s been so bad I just want to go home! Our room is so damp that the sheets are always damp! It’s like sleeping in bedding that didn’t dry properly The air conditioning is leaking despite several attempts to fix it so when we come out of the shower we have dirty water dripping on us The room is dirty and very worn. The food is the worst I’ve ever eaten The drinks which are all meant to be top shelf are always out of stock so your all included alcohol is unknown brands! The worst thing is that despite having asked 7 times in the last 3 days to speak to a manager I’ve just been fobbed off telling me to complain to concierge! Who I had to write a complaint essay for!

    Apr 11, 2024
  • 5.0 star tripadvisor rating
    Hard Rock Cancun April 2024

    Best week ever - our butlers Gerkyl and Alexis were fantastic. Absolutely the Best! They were very responsive to our requests and most importantly very personable and gave us many suggestions for the resort. They always sought us out for in -person communication and ensured we were booked for all the activities we requested. I strongly recommend you ask this team when you visit this hotel.

    Apr 09, 2024
  • 5.0 star tripadvisor rating
    Hard Rock Cancun

    We had the most amazing vacay. The main reason was our amazing butlers Gerkyl and Alexis! Best butlers we have ever had. They always sought us out to ask if we needed anything. They made our reservations, gave us recommendations- they were so personable!!!! We also appreciated Oscar at the Oasis Island! He too, took great care of us. Can’t wait to come back again!

    Apr 09, 2024