Step into an atmosphere of casual elegance and personalized service during visits to this inviting Family friendly beachfront retreat. Nestled in the heart of the Hotel Zone, guests enjoy contemporary Colonial-style décor complimented by a full-service spa, upscale restaurants, an exciting kid’s club and a bi-level sun-deck with three Jacuzzis and a massive swimming pool.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2018
Accessible rooms: 1
Floors: 8
Total rooms: 507

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 16021 reviews
  • 5.0 star tripadvisor rating
    Top notch service!

    The service from the staff was top notch! We met so many wonderful people. They seemed to genuinely care that we chose to stay at their resort. A special shout out to Eladio in the Kalmia dinning area, he was so gracious to our daughter every time he saw her!

    Apr 14, 2024
  • 4.0 star tripadvisor rating
    Spring break 2024

    We were there for April break 2024. Just came back Yesterday. Kids loved the kids club activities. Ceci, Yessi and Marlen were amazing with the kids. Food was good overall. First the AC was not working in our rooms. We were told it will be fix the first three days but it wasn't. Finally they did switch our rooms and everything was fine after. You do need to make reservation for dinner . Roseta and San Telmo were the best restaurants. You do need to make reservation which I didnt like because soon as we were checked in we try to make dinner reservations for the rest of the week and some had nothing available or very late. All the staff was great and helpful. Great experience• 😍😍

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    Fantastic

    Eladio was excellent in the Buffett! Aiko was awesome also! They made each day at the Buffett enjoyable. Karina was awesome around the pool side. Our favorite home away from home. Definitely will be back for our 6th time . Fernanda is awesome! Enjoyed our view all week from our balcony

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    We will be coming back!!!!

    Honestly this is such an amazing hotel. We got upgraded to an ocean view room because it was my birthday. Every restaurant is unreal. Not once did I complain about the food. The buffet is also amazing. I’ve never been to a hotel where the food was a 12/10 everywhere we ate. Cesar is such a wonderful worker. He’s so professional, kind, and sweet. He has a great memory and treats all of us so good. He talks with so much respect and is such a hard worker. Thanks so much for all your hard work. Arle and Daniel from rosato were the best as well. Very professional and hard working. They treated us with so much respect. Very fast and prompt. Anything you ask for they got it in a timely manner. Leonardo from the Mexican restaurant was the best too. He remembered our order every time. He was so fast and welcoming. He would welcome us with a big smile and was ready to serve. Anything we needed from all of them we received. I really enjoyed their service. Thanks so much to everyone who made our stay so nice. Because of the service and food we will be visiting again in the near future. Also, the beach servers are great too and always on top of things. They never slack. They walk back and forth all day making sure everyone is taken care of. Thank you once again.

    Apr 12, 2024
  • 5.0 star tripadvisor rating
    Paola Crepe and ice cream

    Paola made the best crepes and was so friendly to all of me and my friends. She was very helpful and nice she made us laugh and helped us with lots of things she made her crepes fast and good with. smile on her face also was very helpful and helped me even learn some spanish.

    Apr 11, 2024