Destination Closures/Restrictions Due To COVID-19
Due to the ever-changing and overwhelming impact of COVID-19, we are experiencing an unprecedented increase in service requests from customers, resulting in exceedingly long wait times. We are truly sorry for this situation and ask that you continue to cooperate with us during this time of need.
On our part, we will continue to provide the latest updates from our airline partners and destination government agencies. You can save time by reviewing the list of destination closures as well as other policies and FAQs that apply during this time. Most policies vary from partner to partner.
It is extremely important that you review your airline and hotel information, as the situation is changing frequently. We are dedicating every resource possible to help our contact center team members navigate this rough period, but it’s going to be tough when you try to contact us or any of our partners in the next few weeks. We hope you understand that we have your best interests at heart and are doing everything possible to help you as quickly as we can.
Visit our FAQ's to find more information.
Customers who booked prior to 3/20/20 have two options for their cancelled reservations: Rebook now, recharge later or receive a refund. View the details here.
Please review the list of destinations and hotels that have closed or restricted upcoming arrivals as a precautionary measure.
Anguilla will remain closed through 6/30/20.
Antigua has extended their border closures through 5/31/20.
Aruba has suspended inbound travel through 6/14/20.
The Bahamas Prime Minister announced initial plans to reinstate tourism with a “target date of July 1st” for commercial flights.
Barbados International Airport is closed for commercial traffic until 6/30/20.
Belize will remain closed through 6/30/20.
Bermuda is now in Phase 2 of its recovery plan. Bermuda’s airport and border reopening is scheduled for Phase 4 of the plan but the timeline “TBA” at this point.
Bonaire has extended their border closures through 6/15/20.
British Virgin Islands
The British Virgin Islands have closed their borders for incoming non-residents through 6/2/20.
The Cayman Islands extended their airport and border closures through 8/31/20.
Colombia's borders will remain closed through 6/30/20.
Costa Rican borders will be closed through 6/30/20. This includes all international flights, boats and land transportation.
Curaçao will remain closed for travel through 6/3/20.
The Dominican Republic’s border and airport closures will extend at least through 6/30/20. The reopening of DR borders and airports is currently scheduled for Phase 4 of their reopening plan, estimated to occur on 7/5/20.
Effective midnight March 19 anyone enterting Fiji from any overseas destination will be required to self quarantine for 14 days.
Grenada has closed their borders through 5/31/20 for international arrivals.
Honolulu Mayor Kirk Caldwell announced that effective at 4:30 p.m. on Monday, March 23 there will be a stay at home, work from home order for residents.
In addition to all other guidelines et forth EFFECTIVE March 26, at 12:01 a.m The State of Hawaii has issued travel restrictions requiring arriving visitors to quarantine in their intended accommodation for 14 nights. This mandate restricts guests from leaving their hotel room. Today, Hawaii Governor David Ige urged businesses, residents and visitors to adhere to the following to slow the spread of COVID-19 and protect the community. For complete policy & enforcement details visit: Hawaii State Department of Health.
The mandatory 14-day self-quarantine orders are:
1. Proceed directly from the airport to your designated quarantine location, which is the location identified and affirmed by you on the mandatory State of Hawai‘i Department of Agriculture Plants and Animals Declaration Form.
2. Remain in your designated quarantine location for a period of 14 days or the duration of your stay in the State of Hawai‘i, whichever is shorter.
• If you are a resident, your designated quarantine location is your place of residence.
• If you are a visitor, your designated quarantine location is your hotel room or rented lodging.
• You can only leave your designated quarantine location for medical emergencies or to seek medical care.
3. Do not visit any public spaces, including but not limited to pools, meeting rooms, fitness centers or restaurants.
4. Do not allow visitors in or out of your designated quarantine location other than a physician, healthcare provider, or individual authorized to enter the designated quarantine location by the Director of HIEMA.
* Restaurants, bars, visitor attractions, tours will be closed.
* Failure to follow this order is a misdemeanor and punishable by a maximum fine of $5,000, or imprisonment of not more than one year, or both. Enforcement will be handled by each of Hawaiʻi’s four counties.
Jamaica has announced that their borders will remain closed through 6/14/20 to non-Jamaican nationals.
Mexico's government announced that they will use a phased approach to reopening the country, with restrictions varying by region and municipalities. Please visit your destination's tourism board website for the latest information.
Panama has cancelled all international flights through 6/22/20.
Puerto Rico’s State of Emergency and mandatory curfew has been extended through 5/25/20. All arriving passengers must self-quarantine for 14 days regardless of symptoms. Daily curfew from 7PM – 5AM. All non-essential businesses are closed, including casinos, tours, attractions, malls, and public beaches.
St. Barths – connectiong via SXM
All bookings that connect via SXM (St. Martin/St. Maarten) will be affected by St. Martin/St. Maarten's border closure, effective through 6/30/20.
St. Kitts & Nevis
St. Kitts will remain closed for travel through 6/30/20.
St. Lucia will remain closed for travel through 6/3/20.
St. Martin/St. Maarten
St. Martin/St. Maarten will remain closed through 6/30/20. Flights from the U.S. are estimated to begin mid-July.
Effective 3/17/20 until further notice, authorities may decide to extend, all passengers arriving from an international flight must comply with the obligation of containment at home or at an accommodation booked on the island of Tahiti for a period of 14 days, from the day of arrival at Tahiti-Faa'a airport. If you maintain your trip to French Polynesia until March 31 2020: you will have to stay in containment for 14 days from your arrival in Tahiti, either at home or in an establishment booked on the island of Tahiti. If you are a visitor currently in the islands (except Tahiti): you can continue your stay, however if your itinerary brings you back to the island of Tahiti you will no longer be allowed to set off again to other islands. The health control form given on board on every flight to French Polynesia shall be filled out by every passenger and airline crew member. The completed survey must be presented and an information leaflet shall be given in return upon arrival. The place of containment must be listed clearly on your form: at a home or at a booked accommodation. Anyone who contravenes these measures will be subject to sanctions and forced quarantine under supervision will be imposed for a for the night.
St. Vincent and the Grenadines
St. Vincent and the Grenadines will be closing their airport for arrivals thorugh 4/5/20.
Turks & Caicos
Turks & Caicos announced that their borders and airports will reopen on 7/22/20.
U.S Virgin Islands
The USVI have extended their border closures through 5/31/20.
United States Destinations
Disneyland Resort hotels will be closed for arrivals starting 3/16/2020 until further notice. Parks will be closed starting 3/13/2020 until further notice. Downtown Disney will be closed 3/17/2020 until further notice.
Walt Disney World Resort hotels will be closed 3/20/2020 until further notice. Parks will be closed 3/16/2020 until further notice. Disney Springs will be closed until further notice.
Universal Studios Orlando
Universal Orlando Resorts is closed to visitors until further notice; this includes resort hotels, theme parks, Universal CityWalk and Blue Man Group shows.
Nevada Governor Steve Sisolak issued a statewide closure of all casinos, restaurants, bars and other nonessential businesses for 30 days, and he urged Nevadans to stay inside to reduce their chance of becoming infected and spreading the virus.
The mandate includes temporary closure of:
- • Hotels and casinos;
- • Dine-in restaurants, bars, pubs, wineries, nightclubs and dayclubs;
- • Movie theaters and bowling alleys;
- • Attractions and museums;
- • Beauty and barber shops and nail, tanning and waxing salons; and
- • Gyms, health clubs and fitness centers.
- • Sporting arenas and concert venues