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Issues, Errors, and Support

Frequently asked questions and answers.
Package type
Number of Passengers
1 Room, 2 Adults
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I forgot my password. What do I do?

If you forget your password, Funjet Vacations can send you a reminder via email by following the steps below:
1. Click sign in on the top navigation bar.

2. Enter your email address and then click on the link to have your password emailed to you.

3. Funjet Vacations will email your login information to the email address you entered when you created your profile or confirmed your reservation.

What is a favorite? How do I add this web site to my favorites?

Your browser enables you to save links to web sites you visit most often. These links are known as your favorites. Favorites enable you to click a link instead of typing the web address every time you access a web site. There is an entire menu option dedicated to favorites on most web browsers.

Follow the steps below to add this web site to your favorites.
1. Open your internet browser, and type the web site's address in the address field.

2. Select add to favorites from the favorites drop-down menu on the top navigation bar. The add favorite box opens. Internet Explorer defaults to display the web site's name in the name field.

3. Select the folder where you want to include the web site, and click OK. Your browser adds the link to your favorites list.

My computer uses a pop-up blocker. Will this affect how I use this web site?

A "pop-up blocker" is software your computer uses to disable any advertisements or windows that may appear when you use the Internet. This web site uses some pop-ups to provide additional information and to allow you to email travel itineraries. However, you can still confirm reservations, even if your computer uses a pop-up blocker.

When I try to price or book a vacation online, I receive an error message. What should I do?

If you receive an error message, the system may be busy or there may be other network communication problems. Attempt the action again in a few minutes or at a time when the system might be less busy.

If you continue to receive an error message after several attempts, you can email Funjet Vacations. If sending an email, include as much information as you can, including origin and destination cities, travel dates, number of adult and child (ages 1-17) passengers, hotel preference, the specific error message, and the step in the process where the message appears.

For additional information, you can also contact the Funjet Vacations support team at 888-558-6654. Vacation planning assistance is available every day of the week from 9AM to 12AM EST. For help with your current reservation, contact us Mon-Sun from 9AM to 9PM EST.

Who do I contact if I need support or personal assistance?

For assistance, email Funjet Vacations, contact the Funjet Vacations customer care center (1-888-558-6654), or contact your preferred travel professional.