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Post-Booking Questions

Frequently asked questions and answers.
Package type
Number of Passengers
1 Room, 2 Adults
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How can I get a copy of the confirmation or my travel itinerary?

When you confirm an online reservation, the web site automatically sends you an email confirmation to the email address you entered on the checkout screen. In addition, within three days or less of full payment, Funjet Vacations sends a travel itinerary to the email address you provided. The travel itinerary can include confirmation numbers for hotel reservations and car rentals, destination information, dining options, contact information, and Funjet Vacations' policies. If you require another travel itinerary due to lost email or email address change, please contact Funjet Vacations customer care center (1-888-558-6654) or your preferred travel professional.

What forms of personal identification do I need when I depart?

When you travel, you are required to provide identification to verify your identity as well as that of any of your traveling companions.

For domestic travel (inside the U.S.), travel to Puerto Rico or the U.S. Virgin Islands you need to carry a non-expired government-issued photo ID that matches the name on the reservation.

For international travel, for U.S. citizens must have a valid government-issued passport. Married or divorced women, who travel under any name other than that printed on their documentation, must supply a marriage license and/or divorce decree (a copy is acceptable). In addition, special requirements apply to children traveling with only one parent or without parents. For some international travel, countries may not permit entry without a valid return ticket and/or visa or other documentation. Please contact the local embassy or consulate for travel requirements and more information.


How do I retrieve my confirmed reservation?

The web site stores any existing and/or canceled reservations. You can use the customer service screen to access and review your reservations. Since your reservations are private, you must log in to access them.

Follow the steps below to access your reservations.

1. Hover over MY ACCOUNT and click Sign In in the top menu bar on the home page. If you did not create a log in for the web site, click Sign Up and create an account.

2. Click Retrieve a Reservation under the Customer Care information section on the left-hand side of the screen. Or select the My Vacations tab in the tabbed menu options. The look up your reservation screen opens.

3. Type the reservation number in the reservation number field, and click display reservation. If you called the Funjet Vacations' customer care center to make a reservation, the reservation agent created a login for you: your email address and a password. The reservation agent should share the login information with you before completing the reservation.

  • Select My Vacations in the tabbed menu. The web site displays a list of your existing and canceled reservations.
  • Click go next to the reservation or itinerary you want to access. The reservation confirmation screen opens.

How do I modify my confirmed online reservation?

You cannot modify your confirmed online reservation through To make changes to the reservation, email Funjet Vacations, contact the Funjet Vacations customer care center (1-888-558-6654), or contact your preferred travel professional.

Can I add passengers to a confirmed reservation?

You cannot add passengers to a confirmed reservation online. Please contact the Funjet Vacations' customer care center (1-888-558-6654) or your preferred travel professional to assist you in changing your reservation and the conditions of the purchase.

Refunds and Cancellations

How do I request a refund?

Contact the Funjet Vacations' customer care center (1-888-558-6654) to cancel your reservation and request a refund.

For refund inquiries please use the contact information below:

Attention: Customer Services
8969 N Port Washington Rd
Milwaukee, WI 53201
Fax: 414-351-2831

How do I cancel my online reservation?

Contact the Funjet Vacations' customer care center (1-888-558-6654) to cancel your reservation and request a refund based on the terms and conditions of the vacation package. The customer care center is available to assist you 24 hours a day.

Important! Click bill of rights at the bottom of any screen to review Funjet Vacations' cancellation policies and penalties before you call to cancel a reservation.

Where can I find information regarding cancellation penalties?

You can click terms and conditions at the bottom of each screen or click on the terms & conditions on the checkout screen to review Funjet Vacations' cancellation policies.