Complimentary Unlimited entrance to 9 eco-theme parks. Up to $2,900 in value!
Guests will receive free admission & other amenities to the following theme parks and tours:
XEL-HA: All food & beverage (from Monday to Sunday, $26USD per person fee)
XCARET: One meal included (from Monday to Sunday)
XPLOR: Buffet Included (from Monday to Saturday)
XENOTES: One meal included (from Monday to Saturday)
XOXIMILCO: One meal, beer & tequila, non-alcoholic drinks included (from Monday to Saturday)
XICHEN TOUR: Food included (from Monday to Saturday, $33USD fee )
XPLOR FUEGO: Buffet Included (from Monday to Saturday)
XCARET XAILING: Meals not included (from Monday to Sunday)
No reservations are required for Xcaret, Xplor & Xplor Fuego.
The rest of the parks & tours require reservation. No show fee apply of $25.00 USD(plus tax) per person, this will be charged to the guests who do not request a cancellation with at least 24 hours in advance.
See Guest Services or the Concierge for more information or to make reservations.
Transportation included.
- Roundtrip transportation from Hoteles Xcaret to Isla Mujeres Pier Point in the Cancun Hotel Zone
- Round trip Catamaran ride from Cancun-Isla Mujeres-Cancun
- Certified crew on board of the catamaran
- Snorkeling tour on a reef
- Snorkeling gear and full-face mask.
- Premium drinks and hand fruit on board.
- Box Lunch
- Time at leisure at Isla Mujeres
- Option to return to Cancun by Ferry, instead of the Catamaran, if guests wish to spend more time in Isla Mujeres. Guests must always ensure to be on time for their return transportation to the hotel. If guests cross at a later time, they will not have the possibility to take their included transportation.
- Access to the Cancun scenic tower located at the Isla Mujeres Pier point.
Operation Frequency: Monday, Wednesday, Friday, and Sunday.
Please remember that in addition to this tour, guests also have the option to enjoy our Cancun-Isla Mujeres-Cancun Ferry with the following pick-up times at the hotels:
- Hotel Xcaret Arte 09:15 am
- Hotel Xcaret México 09:30 am
- La Casa de la Playa 9:45 am
Reservations are essential to enjoy this tour, through our Guest Service departments or on-site.
Resort Details
- BODEGA Bar
Mezcalería and Tequilería
A celebration honoring mezcal, tequila and the festive spirit of Mexicans.
- CAVA
Wines and Cigars
An exclusive selection of wines completed with our special label LA CASA DE LA PLAYA. Tobacco masters will find a spot for them too.
- CENTLICuisine from the South of Mexico
Run by Chefs Rodrigo and Daniel Rivera-Río, passionate chefs, gastronomes and storytellers, who come to share the best flavors of the south of the country. - Lobby BarCosmopolitan Mixology
- LUMBRECuisine from the North of Mexico
Also by Chefs Rodrigo and Daniel Rivera-Río, proud representatives of the state of Nuevo León, who present exquisite contemporary north eastern flavors of their creation. - SKY BAR
Mixology
Fantastic views with the best cocktails and music.
- TUCH DE LUNA
Flavors of Mexico
A creation by the inspiring and captivating Mexican Chef Martha Ortiz, who has earned herself a privileged place in the international gourmet scene for her feminine cuisine and a mix of science and art that exalts Mexican culture
- WET BARSignature Cocktails
A spectacular bar inside the main infinity pool. - XALThe culinary syncretism of Mexico unfolds in a disruptive proposal at Xal, a concept inspired by the Manila Route, which connected Mexico, Asia, and Europe for more than 250 years.• Reservation required
- 24-hour front desk
- ATM/Cash machine
- Coffee shop
- Complimentary breakfast
- Concierge desk
- Dry cleaning†
- Free high speed internet connection
- Free parking
- Gift/News stand
- Grocery store
- 24-hour front desk
- ATM/Cash machine
- Coffee shop
- Complimentary breakfast
- Concierge desk
- Dry cleaning†
- Free high speed internet connection
- Free parking
- Gift/News stand
- Grocery store
- Hairdresser/barber†
- Luggage service†
- Onsite laundry†
- Outdoor pool
- Sauna†
- Smoke-free property
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site
- PoolInfinity pool
- Spa †muluk spa
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
685 reviews
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Jan 15, 2026Downgraded Room- NO RUFUND!!
We booked a first-floor Suite Beach front. Upon arrival, we immediately noticed almost no ocean view due to overgrowth. It also smelled like cigarettes because the neighbor was smoking on his patio. We asked if we could move to an Oceanfront suite, which had no beach access, but the view was amazing. The manager said our room move was a downgrade and that, because we booked through our travel agent rather than directly with the hotel, we had to sign an agreement to forfeit the $500 nightly difference if we wanted to "downgrade". I have never downgraded a room in my life, and I can tell you that the clear suite ocean front view was not a downgrade. We did move rooms, which was the right decision. The next day, I saw that they had rented out our "superior" room, which is double-dipping. We spoke to the manager again, and she would not budge on a refund because she said it was less than 24 hours ' notice, and we didn't book it directly. This did not sit well with us. BUYER BEWARE, Suite Beach Front rooms have NO ocean view. You can access the beach through the hotel without a beachfront room. They kept our refund, but we will never return to La Casa De La Playa.
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Jan 10, 2026Best Vacation Ever!
Staying at La Casa de la Playa was beyond our wildest dreams. When we arrived, we were welcomed with genuine warmth and hospitality. The staff goes above and beyond with every request. The restaurants were amazing! Each meal was like a work of art and absolutely delicious. .Being a wine aficionado I loved the curated wine cellar. My husband loved the chocolate room. The beach and pools are second to none. They provide the perfect balance of relaxation and beauty. Whether lounging poolside or walking along the beach, everything feels peaceful, private, and impeccably maintained. La Casa de Playa was exactly what we needed refined, intimate, and unforgettable. Absolutely worth every moment.
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Jan 09, 2026
Excellent
Stunning property, great service, beautiful rooms and spectacular food. We will return for sure. Very quiet and elegant. Party time is next door at Xarte and only a short walk away. Only complaint is that the house wine is not great and there is a very small selection. Wine list is extensive and varied but exorbitantly expensive. E.g., a Santa Margherita that is usually around $20 is over $100 Cdn.
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Dec 26, 2025
Five Star Luxury and more
Wow. I’m not sure where to begin. Every detail of this magnificent resort deserves praise. From the architecture, to the natural stone, gorgeous wood, soft sheets, inviting pool, striking waterfront, serene spa, culinary genius, curated alcohol experiences, chocolate bar, world class art, genteel staff, luxurious amenities… all of it. I’ve been fortunate to stay at some of the best resorts in the world. I would put La Casa de la Playa above all of them. No exaggeration. The harmony with nature is palpable. But yet no creature comfort is spared. The restaurants showcase the best of Mexico, staying true to each region highlighted at the individual dining location. Also be sure to inquire about a dinner on the beach. Exquisite! Should you desire a day on the water, there are several first class yachts to choose from. I would like to give special commendation to hotel PR manager Alan, as well as butlers Gabriela and Neftali, servers Esaul and Miguel, and bar manager Sergio. If you are considering an all inclusive 5 star Mexican getaway, you will be hard pressed to find a better option.
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Dec 22, 2025
Miguel from the sky bar was amazing!
Miguel from the rooftop is a 10 star person! One night our family wanted to eat appetizers at the sky bar. He went above and beyond and tailored to our every need. And he also thought of things we did not even know we needed! He made our whole vacation.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Parks and Tours. • Xoximilco • Xenotes • Xel-há • Xavage • Xenses This fee is subject to change without prior notice.
- Check In: 12:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cash
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Madatory Fees: You'll be asked to pay the following charges at the property: The charges below are included in your overall room price:New Year's Eve gala dinner feeChristmas Eve gala dinner fee We have included all charges provided to us by the property.