Resort Details

Dining
OnSite Dining
  • Ayami Restaurant
    The Asian cuisine found at the Ayami restaurant is rich in flavor, culture and delight. 
  • El Mortero Restaurant
    Enjoy Mexico’s tastiest dishes and classic drinks at this fun dining establishment. 
  • O Restaurant
    Indulge in anything that strikes your fancy at the O restaurant, a classic buffet serving breakfast, lunch and dinner.
  • Risotto Restaurant
    When you try the delicious pasta dishes in our Risotto restaurant you will feel like you have traveled all the way to Italy and back.
  • Take a Bite Coco Cafe
    Enjoy a wide selection of salads, sandwiches, coffees, smoothies and pastries at Take a Bite Coco Cafe.
  • The Grill
    If you enjoy meat and seafood dishes, then visit The Grill restaurant. 
  • Various Bars / Lounges

    - Lobby Bar

    - Oasis

    - SKY Lounge

    - Surfos Bar

    - Time Out

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • ATM/Cash machine†
  • Beauty shop/salon†
  • Children programs
  • Complimentary wireless internet
  • Concierge desk
  • COVID test onsite
  • Elevators
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • ATM/Cash machine†
  • Beauty shop/salon†
  • Children programs
  • Complimentary wireless internet
  • Concierge desk
  • COVID test onsite
  • Elevators
  • Exercise gym
  • Laundry/Valet service†
  • Luggage service†
  • Medical Facilities Service†
  • Parking
  • Pool
  • Poolside service
  • Spa†
  • Whirlpool
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
On-Site Wedding Services

  • Contact hotel directly for pricing and available packages.

† Fees may apply

On-Site Recreation
  • Beach
  • Children's program

    Explorer’s Club for Kids:

    • For ages 3 to 12 years old.

    • Daily activities such as arts and crafts or weekly campouts.

  • Fishing †
    Ideal location close to several adventurous excursions including sport fishing, eco-adventure tours, and the colonial town of Sayulita “Magic Village”.
  • Fitness center on-site
  • Pool
    Three pools, including one specifically for adults. Children can enjoy the water slide at the Explorer's Club.
  • Spa †

    For guests seeking some additional relaxation and pampering, the world-class Reflect Spa is a must-visit location. Featuring a sublime atmosphere with a number of unique indulgences, the Reflect Spa is guaranteed to leave you feeling rested and revitalized. 

    Enjoy full access to hydrotherapy and indigenous treatments and create a refreshing, invigorating and peaceful experience for yourself. The spa includes swiss showers and a sauna, and also offers massages, body treatments, facials, manicures/pedicures, and full-service beauty salon.

  • Teen programs †
    Core Zone Teens Club for teens 13-17 years old with activities geared just for them.
  • Whirlpool
Off-Site Recreation
  • Golf †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 6752 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing experience

    It was a beautiful experience for the first time. Traveled with my four children and my husband. Was beautiful, I would come again in a heart beat!!! The buffet we went to for most of my stay was amazing. Each day different kinds of cuisines and very clean. Breakfast, lunch & dinner. The waiter that served us every night, his name was Miguel Martinez. He greeted us every night and was so welcoming and warm everytime. Was like family!!

    Dec 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful

    Daniela was a wonderful host! Salvador at the teens club was very charming and helpful. Great sense of humor. He was able to get mimosas to the pool bar on request! Thank you!

    Dec 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    love the Krystal Grand Nuevo Vallarta

    This is a beautiful resort with the friendliest staff. We especially love Salvador! The food is amazing, the best mimosas with breakfast and the staff are incredibly helpful and friendly.

    Dec 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lobby Bar

    Omar in the lobby bar was amazing! Took our instructions for a specialty drink and executed masterfully! Canadians love our drinks!

    Dec 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our experience was great, Marco was unreal and Manuel was super helpful!

    Marco our helper, he was amazing, helped a lot with chairs and reservations for restaurants. Also Marco was great helping us with drinks!!

    Dec 05, 2025
Hotel Advisories
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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