Secrets Moxche Playa del Carmen - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3962 reviews

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  10/10 recommend!!!

  Gabriela,Monica, axel,Cristian,Jazmin,Jose, Uziel were amazing!!! We’ve had the absolute best honeymoon! We played every game, volley ball, table tennis, did the biking tour, sang *and my husband WON* the Secrets Idol event!! The food was absolutely AMAZING!! Every restaurant had food that was to die for! The staff is all so nice and we cannot wait to come back!

  Nov 06, 2025
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  Service Issues

  Only writing this review so that other couples don’t pay the “price” of Moxche and expecting better service than the other secrets resorts. We also weren’t the only ones saying this while we’re there. We talked to many couples and they all had the same opinions. To start Secrets Moxché is absolutely beautiful the pools are stunning, and the resort itself feels new and upscale. But the service really fell short, especially compared to other Secrets resorts we’ve stayed at. We arrived early in the morning and were told we’d be contacted when our room was ready. Check-in was at 3, but we never heard from anyone, so we went back to the front desk around 3:30 and was told our room had been ready. no one had let us know. The pool service was the most disappointing part. We’d wait around 45 minutes just to get a drink order, and most of the time we ended up walking to the bar ourselves. We also tipped whenever we were at the bar or when they brought us a drink, yet it didn’t see to make a difference. In some areas of the pool, servers never came by at all. It really felt like they were short-staffed, with only one bartender working at a time at most bars and not enough staff at the pools. We also would not recommend paying extra for the Preferred Club. The rooftop pool is nice, but that’s really the only perk. Even there, service was just as slow, and the drinks were not premium like advertised. Many guests (including us) just walked up to the bar to order because it took so long to get service. The preferred club gave you access to rooftop breakfast however, make sure you get there right when they open or you may be sitting in a line with 11 other groups. One day when we went to breakfast we stopped up top to go to the preferred breakfast and the wait was 30-40 min, then proceeded to go downstairs for the only other option for breakfast which is the buffet and it was another 20-30 min. Plenty of open tables outside and in different areas of the breakfast buffet but felt like the staff was extremely short handed to handle more tables. Also should add they had at least one elevator down in each section. In a resort where you have to use the elevators for a lot of things, it really wasn’t functional. I know they are working on switching out the elevators and that’s why they were down, but expect to wait 5-10 minutes for a elevator ride depending on the time of day or in our case just walk the stairs (remind you preferred pool is on the 9th floor) Overall, Secrets Moxché looks incredible, but the service, staffing, and Preferred Club experience are nowhere near what we’ve experienced at Secrets Akumal, where the food, drinks, and staff were all amazing. We will be coming back to the Cancun area, just won’t be coming back to Moxche.

  Nov 06, 2025
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  Putting this on my return list

  I stayed here for my birthday, and it was an amazing time! My butlers Alejandro and Mariana were a big part of that. They were very attentive and responsive, and made the birthday surprises feel personal. However what stood out the most was the Activities Team. José especially made an impression. He surprised me with birthday treats, but what really stayed with me was how genuine he was. He asked how the day was going, remembered small details, and made it feel like I wasn’t just another guest passing through. I also want to acknowledge Sergio, Gabriela, Miguel, Ilse, and Daniela. Every interaction I had with them was friendly and thoughtful. You can see that the team works very hard, and they do it with good attitudes. The rooftop at Impressions was a favorite spot for me. The views are incredible, and the atmosphere is calm without feeling overly formal. It’s easy to spend a long time up there without realizing how much time has passed. Also.... dont miss Teodoro! By far my favorite meal and experience for my aunt and my birthday celebration!

  Nov 06, 2025
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  Wedding in Playa!

  We really enjoyed our stay at Secrets Moxche. The staff was very helpful, the food was great and the entire resort was lovely!

  Nov 05, 2025
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  ATM ate my debit cards

  This resort arm took 2 of my debit cards. Just terrible, Sandra hernedez the manager could care less Just a bad experience The resort is not mindful of the clients.

  Nov 04, 2025