All Ritmo Cancun Resort & Waterpark-All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7007 reviews

• 

  Good service and staff

  Such an amazing resort with kind workers, specifically Mario and Miguel who are at the buffet, they are such nice people! The service is also good, they provide room cleaning every day, and all the workers here overall are so kind and fun. As for the activities there are a few to do such as kayaking, sports, swimming, etc. And the food is also amazing with many options daily. The beach is beautiful and sunset and sunrise is really fun and exciting to watch. The bar is open till 11:00pm and the drinks are amazing for when you need something refreshing, they also serve many non-alcoholic drinks which is perfect. The hotel overall is amazing with really kind and helpful workers, good food, many fun activities, and amazing service, 10/10!!

  Feb 05, 2026
• 

  Lots of Fun

  The activities and mini competitions were incredibly fun and enjoyable for all ages. Kayaking was both entertaining and a great experience. The game room was were we spent lots of our time, it had 8-ball, table tennis, air hockey, and several arcade games. We spent a lot of our time there meeting new people and playing, which made the stay even more enjoyable. When it came to food, there were a few Western options available, which I mainly stuck to. Room service did an excellent job every day, our room was always spotless. The janitors and cleaning staff were constantly working, so the entire resort stayed very clean at all times. The beach was well maintained and had little to no seaweed. Any seaweed that did appear was quickly cleaned by the staff. Since it’s a natural occurrence, there was some but most of the time there was none at all. The rooms could benefit from some renovations, but overall they were comfortable. The air conditioning worked well and most of the necessary utilities were provided. At one point the showerhead started running cold water, but the staff handled it professionally and even upgraded our room for free, which we really appreciated. Most importantly, the staff were incredibly kind, friendly, and helpful. Everyone truly tried their best to assist us, Mario, Miguel, and Pepeboy, the lady serving fries and burgers at the waterpark, the receptionists, janitors, activity staff, and bar workers. Mario and Miguel especially stood out, they were both excellent, very friendly, and always went out of their way to help us.

  Feb 04, 2026
• 

  DO NOT GO HERE !

  Awful just awful, Do not go here if English ( or any other European) or American. The food is absolutely disgraceful with very little choice and barely any variation from day to day . For the most part the food was kept heated on Bain Marie’s and was never more than lukewarm warm but mostly cold . Breakfast was only saved by the omelette station but that wore thin after a few days. There were no preserves or marmalade for toast (we had to go to Walmart to buy our own) . When we asked for teabags they informed us that they didn’t have any , again we had to supply our own via another trip to Walmart . The staff apart from the lovely Kelly , were for the most part rude and not bothered . On one occasion when we mentioned that there was no bread ,the waiter ???? mentioned ( not realising that my partner and I both speak Spanish) to another guest that we were “typical “ English , when we reported this ,even though others heard it , the management took no action but strangely put a cake in our room fridge by way of an apology. …odd ! On one occasion I got a slight eye infection and asked for some eyewash only to be informed that they don’t have any first aid whatsoever. When I asked what would happen to a child who could easily get sand it there eyes from the beach they just shrugged their shoulders. I was told to use a shot glass as an eye bath ,almost unbelievably when we asked at the bar for said glass we were told we couldn’t have one …cue another trip to Walmart . How they proudly describe themselves as having a water park is just laughable. It was a small handful of small dangerous slides that I certainly wouldn’t let any child of mine any where near. The decor was tired and obviously never properly maintained in fairness it was except the hot plate area !!’ For the most part quite clean . Such a shame that what could be a beautiful resort is a tired , worn out place run by people who seem to be at best fickle about the service they provide. This was apparent from the moment we got to our room on the first day , we hadn’t had a chance to get any local currency and the smallest in US dollars we had was a $50 so couldn’t tip the porter for carrying one of our case 25 yards . He was so obviously annoyed that it was quite embarrassing.

  Feb 02, 2026
• 

  Not so bad at all

  We had heard some bad experiences of this hotel and didnt know what to execpt. Well, when we arrived hotel in a very exhausted stage after 15 hour journey we got room fast, but it wasnt cleaned. We got another room with a nice location by the sea and it was overall very ok room. Cleaning was good every day and bed was very big and nice. We slept very well even though the nearest road made some noise. Warm water was needed to wait quite a long, but when you knew it it wasnt a problem. WIFI didnt work well, not at all in our room , so you needed to go outside if you wanted to have some connection. That was a big minus. Another minus I would give of food, it could have been better but we didnt suffer of hungry anyway. The service was overall very nice and good, sometimes in the restaurant you had to ask a spoon or go to get coffee by yourself (I guess it was served to the table) but thats wasnt a real problem. We got all inclusive and drinks were also included. I would suggest some drink list, also some menu to the snack bar. You had to ask what kind of drinks are included etc. beause there was no lists at all anywhere. Food in other two restaurant (one of these was snack bar in a daytime outside) wasnt nothing special either Im sorry to say. Beach was nice and very clean and well "done" every morning. We wanted to give tip for a "beach boy" that was cleaning beach every morning so well and he did a hard work there. Location was also something I dont recommend if you want to be near any shops or other restaurants. So then pick up some other hotel. You need to walk 1-2 km to nearest small shop or use uber or taxi. But overall not bad experience at all, and I dont want to say "dont go here", just saying this is not business hotel or the newest ones , time is really shown in everything in the buildings and rooms but if moderate is enough this is certainly the best you can get with the budget.

  Feb 02, 2026
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  Save your coins, this joint is not it!

  This place was extremely disappointing from start to finish. Everything from the room and food to the dirty beachfront was subpar. The property is very outdated and clearly hasn’t been renovated in years. Even after upgrading our room, it lacked basic amenities like a table, the refrigerator was rusted and not working, the curtains had visible mold, the shower didn’t function properly, and the tiles were broken and worn. I even had to request wash clothes.😵‍💫. The benches in the pool along the bar are rusted and look disgusting. The food was also a letdown, rating no more than a 3 out of 10. Considering the price, there are far better options available. Save your money, this place is not worth it.

  Jan 30, 2026