Resort Details
- Cielito Lindo
Menu style dining features authentic “a’ la Carte” Mexican fare in a festive environment. Reservations required at the guest service desk.
- Fuji
This popular a la carte restaurant features Asian cuisine specialties.
- O’ sole mio
An Italian specialty menu offers exquisite “a’ la Carte” Italian dishes in a stylish atmosphere. Reservations required at the guest service desk.
- The PizzeriaWorld-class pizza and sandwiches are available for all guests.
- The Snack Bar
The Snack Bar serves a variety of lighter fare, including hot dogs, hamburgers & sandwiches.
- Topaz
Enjoy buffet-style dining in the resort's main restaurant. Topaz features a unique selection of international cuisine, including pairings with themed nights. Topaz is open for Continental breakfast, breakfast buffet, and dinner.
- Various Lounges/Bars
- Ambar Bar
- Aqua Bar
- Disco Bar
- Lobby Bar/The cocktail bar
- Superior
View: Garden
Bedding-1 King or 2 double beds- based on availability, requests are not guaranteed.
Occupancy limits- 3 adults, 3 children, 4 total.
Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children ages 2-12 are surcharged.
Effective form : 12/23/2020
Maximum of 2 children through the age of 2-12 in existing beds with at least 2 adult. Children ages 2-12 are surcharged.
- Superior Premium
View: Partial Ocean view/ close to the beach & pools
Bedding– 2 double beds, or 1 King Bed - based on availability, requests are not guaranteed.
Occupancy limits- 3 adults, 3 children, 4 total
Maximum of 2 children through the age of 1 stay free in existing beds with at least adult. Children ages 2-12 are surcharged.
Effective form : 12/23/2020
Maximum of 2 children through the age of 2-12 in existing beds with at least 2 adult. Children ages 2-12 are surcharged.
- Junior SuiteBedding: 1 King bedOccupancy limits- 2 adults only
- Family Garden ViewBedding: 1 King bed & 2 double bedsOccupancy limits- 5 adults, 4 children, 8 total
The Family Rooms Garden View 48 square meters They are ideal for families. They are equipped with 2 bedrooms, the first with a king-size bed and the second with two double beds. Each one has its own fully equipped bathroom, as well as a huge array of amenities to guarantee a relaxed family vacation. - Family Ocean ViewBedding: 1 King bed & 2 double bedsOccupancy limits- 6 adults, 4 children, 8 total
These 1227 sq ft family rooms with a sea view have two bedrooms, the first with a king-size bed and the second with two double beds, and each one has its own fully equipped bathroom.
They undoubtedly have the benefit of one of the best locations in the hotel for enjoying the spectacular sea views from the room's shared living area and for spending wonderful family moments. They also have a sofa bed in the living area, cable television and a dining room that seats 6, as well as small bar with a microwave, coffee maker and sink.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite*
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Free parking
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite*
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Free parking
- Game room
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Business Services*
- Internet Access*
- Wedding and honeymoon programs available. Please contact the Wedding Coordinator at the hotel directly for availability and pricing.
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities (ages 4-12)
The new Kids Club is a nine-to-five activity center for children ages 4-12, showcasing a new video game room and a children's pool in the shape of the world's most famous mouse. Children will have a blast at the Mini Disco with piñatas, games and dancing everyday. - Direct access to a beach
- Motorized Water Sports *Wave Runner, snorkeling, diving tours and deep fishing opportunities are available.
- Non-Motorized Water Sports
A variety of land sports are available, including
volleyball, beach soccer, table tennis, a multiple use field, shuffle board, giant chess board, billiards, playing cards, board games, aerobics, and two lighted tennis courts.Water sports include non-motorized activities such as kayaks, snorkeling, sailing, water polo, aqua aerobics, boogie boards.
Daily activities programs hosted by recreation staff in a variety of languages
Kayaks, snorkeling, water polo, aqua aerobics, boogie boards, sailing, and windsurfing are also available.
- PoolAllegro Playacar features three pools: one for relaxing, one for activities and one just for kids. This property also has swim-up bars.
- Spa *
- Tennis courtThere are 2 lit tennis courts on-site.
- Golf *A golf course is located within a mile of the property.
- On-site EntertainmentNightly shows and entertainment: Guests also will enjoy a different and spectacular show every night such as "Boogie Dreams," taking you back to the 70's and 80's, or "Ingenious" the magic of Irish dancing and circus, performed by the resort's dancers.
- Chichen Itza
- Playa Del Carmen Town
- Other Local AttractionsA definite advantage of the resort is definitely its geographical location: it is close to Cozumel, Akumal and all the archeological park, towns and ecological activities
* Fees may apply
Discover all-inclusive comfort and relaxation close to the Caribbean Sea at Allegro Playacar. Surrounded by a Caribbean landscape, each of the hotel’s rooms offer unobstructed views of the resort or the ocean and come fully equipped. The hotel offers unlimited meals, snacks and beverages available at any of the three restaurants and five bars (including the refreshing swim-up bars). The range of sports and water activities, such as kayaking, beach volleyball and catamaran, is wide and varied. This resort boasts a magical, natural setting, state-of-the-art equipment and an unbeatable All Inclusive program, all of which create a unique opportunity to enjoy some days in the Riviera Maya. In addition, the resort’s ideal location in Playa del Carmen allows for visits to areas of important cultural and entertainment interest, including the archeological ruins of Tulum or the fantastic cenotes on the Mexican Caribbean shore.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11549 reviews
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Oct 10, 2026Getaway
Outstanding time with partner and friends. We enjoyed the rooms, service, beach, staff and the cost.
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Oct 06, 2026Great stay at Allegro Playacar
Very friendly stuff and great place for the price. Location is the best! Beach is clean and the lounge chairs are abundant. Food is good with good variety. Hotel is one of the oldest in Playacar but is very clean. Richardo at the front desk is amazing! The minor drawbacks were no conditioner at the buffet (but that was expected) and a second item, as a suggestion for the management, please put cutlery on napkins during breakfast and lunch , not directly on the mats under the plates. Otherwise the place is really nice and the stuff is wonderful and hard working. Thank you!
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Oct 04, 2026Did not match the reviews.
Review and pictures looked great. Almost like two different resorts. Rooms small, bed extremely hard, just not a great stay for the money
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Oct 02, 2026The Allegro has changed
We love this hotel, so let's make the best of it as TUI has lost our hold luggage. GREAT!! We (Me 52yrs and husband 70 yrs) dropped our hand luggage in our room at about 8pm and headed up to the restaurant for food and a chance to regroup about our situation. We were denied entry to the restaurant on the basis that my husband wasn't wearing a shirt! I used Google translate and explained our predicament to the girl who got her manager. I again explained "10 hour flight, our luggage is lost, 70 yr old husband has cancer, needs food and drink" We were sent away with just a shoulder shrug. I must say that experience of sheer inhumanity will stay with me for life. (Our luggage arrived on day 9 of a 14 night holiday) The hotel: Rooms- clean and comfortable. Grounds, beautiful and very well maintained. Cleaning staff- amazing, friendly. Bar staff- just lovely and aim to please. Entertainment- Umm 1 hour show each night starting at 9.30pm then there is the nightclub open at 11pm till 1am. To be fair we didn't bother. Food- OMG what has gone wrong???? The quality and choice has nose dived, it was awful. I learned how to use Uber Eats by day 7. If you want a wee bit of lively fun this is NOT the resort for you. If you want peace, peace and some more peace this is your place. The local wildlife in the resort is amazing though. Do not expect any kind of planned mental stimulation. This is a different hotel than the one we came to in March 2025. I hope these words help someone in their choice. I won't be visiting another Allegro hotel.
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Sep 27, 2026
Disappointing
We booked the Allegro Playacar for our 25th wedding anniversary. The 3 restraurants were a big part of the choice, however only 1 was ever open and always fully booked unless you queued at 8.45 for the booking desk which opened at 9.30. Big group bookings added to the lack of availabilty. Food is repetitive in the main restaurant. We had no hot water on 3 separate days, room keys wouldn't work on 2 other days. The grounds and wildlife are beautiful, always felt safe, otherwise a mediocre hotel and expensive for what it is. We wouldnt recommend this hotel.
- Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed