Allegro Playacar - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11144 reviews

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  We had a great stay!

  We had a wonderful stay at Allegro Playacar and would absolutely return. The beach is beautiful—large, sandy, and very clean. We had no issues with seaweed; anytime some washed up, it was cleared away quickly, which we really appreciated. The pools were excellent—both clean and well maintained. There’s a lively pool near the beach if you want energy and entertainment, as well as a quieter pool that’s perfect for relaxing, which gave us the best of both worlds. I was pleasantly surprised by the food—everything felt fresh with lots of variety. While there could have been a few more kid-friendly options at dinner, it wasn’t a big issue overall. The rooms were clean and comfortable, and while the resort is a smaller, older property, it’s well cared for and has a lot of charm. The location is great too—easy walking distance to Playacar. Most of all, the staff were amazing—friendly, helpful, and welcoming throughout our stay. Overall, it’s a great resort with a relaxed vibe, and I wouldn’t hesitate to stay here again. One tip - ask for a room AWAY from the entertainment (building 12 or 11 is so noisy all night) people party well after 1am and i had a chid that could not sleep. Not the hotels' fault for been fun at night but i wish e were in a building far away from the noise.

  Jan 23, 2026
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  AVOID, RUDE STAFF THAT STEAL AND DIRTY ROOMS

  I returned from a day trip to find items missing from my room! I immediately addressed this with the front desk staff who said nothing could be done until 9am the following morning when the house keeping manager was available to talk to. The following morning at 9am as instructed I went to the desk, only to receive hostility from the manager, he was incredibly rude and dismissive and told me to calm down and stop bothering them. They would apparently update me at some point in the next 48hrs. After feeling very isolated, unwelcome and quite frankly unsafe at this hotel I contacted BA who I had booked my holiday with, they were nothing but fantastic and immediately arranged for me to transfer for another hotel. Prior to leaving I was contacted by the hotel front desk to inform me my items has mysteriously turned up “in the laundry”, a convenient cover story for what was clearly a theft. I genuinely believe the only reason my belongings were returned was because BA contacted the hotel on my behalf and caused a stir. As the hotel staff clearly didn’t care whatsoever and were quite obviously trying to get me to shut up and have the situation swept under the rug. Other issues I had were the hotel has deteriorated massively since the photos were taken, the room smelt damp and was dirty with a leaking roof, the air con was temperamental, no hot water and the noise during the day and night was intense, certainly not the hotel for a light sleeper! Alongside that the drinks tasted watered down, the food was mediocre at best and the restaurant booking system is a joke, essentially leaving the buffet as the only option to eat every evening as it was almost impossible to book into the restaurants. Only positive of this hotel is the beach, but certainly not enough to make it worth a visit! If you are thinking of visiting this area I would recommend the hotel Wyndham Alltra. It has a smaller beach, but a great pool, good location, FANTASTIC staff along with great food & beverage choices. The best bonus it’s CHEAPER than this run down hotel where the staff are rude, aggressive, unhelpful and steal your stuff out of your rooms! My advice definitely DO NOT WASTE YOUR MONEY at this hotel.

  Jan 23, 2026
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  Lovely little resort

  We had a great stay at Allegro Playacar. It’s a smaller resort, which made it feel relaxed, personal, and easy to get around—no crowds or chaos. The staff were incredibly friendly and personable, always smiling and happy to help, which really made our stay special. The food was very good with plenty of variety, and we always found something we enjoyed. Overall, it was a wonderful experience with a welcoming atmosphere, great service, and a laid-back vibe. We had a great time and would definitely recommend it to anyone looking for a comfortable, friendly resort in Playacar.

  Jan 22, 2026
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  Beautiful

  The hotel is beautiful, the beach is gorgeous, and the food is good; however, there is a lack of variety. But the true star of Allegro is definitely the staff’s attention and service. They are very kind, efficient, and make you feel at home. I would especially like to highlight Fernanda from Guest Services, who was always attentive to our needs and helped us immediately solve the issues we had at the front desk. I would also like to highlight the service provided by Humberto and the staff who welcome guests at the buffet. Thank you all for making our stay excellent. We will definitely be back.

  Jan 20, 2026
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  Surprised and impressed daily

  I’ve been coming here for years. The hotel has never been this great. The Staff works like a ballet company with skill and coordination. Their high morale can only be achieved from the top down, so kudos to management. The food.. it’s been upgraded somehow. The chef, the cooks the servers all work to maintain a high standard.. it’s just better than it has ever been. The grounds, the beach, the rooms..all excellent.. with all this going for it the value is outstanding. There is all kinds of fun up and down the beach.

  Jan 19, 2026