Alua Village Fuerteventura

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2033 reviews

• 

  Excellent hotel

  The hotel has a relaxed atmosphere. The hotel staff are very helpful, polite and cheerful. The food and drinks are very good. I am not the type of person who spends a lot of time in the hotel - I prefer to explore the area - but in this hotel I wanted to sit by the pool every day, at least for a while, and enjoy the beautiful view of the ocean and relax.

  Dec 03, 2025
• 

  Nice hotel but don’t go if you speak French

  We went here in the end of November and stayed for 7 nights. The hotel is lovely and the room was okay it does need a revamp but was kept clean. The food was lovely and there was always plenty of choice. The staff on the front desk were very helpful. There was only one occasion with a reception staff member when I went up in the night time and was asking about replacing the coffee sachets and was told in a very rude and abrupt manner favourite members only. No explanation that was it. Sonia from the bar was amazing lady so friendly and happy made our stay. Sara was also incredible and kept all the people staying there entertained and always took time to chat with you. She is an asset there. However to the reason to why I would not book there again unless things changed was the Animation team. Where do I start they were rude and did not talk to any non speaking French people. They only ever spoke in French and did not even take into account that there are people from all round the world there not all French. They did not care about anyone else unless you were French. The entertainment was appalling and we were made to feel very unwelcome as the shows were all aimed at the French people staying there. Sara was the only one who took the time to translate to English and Spanish. It felt like we were not in Spain as the language was not used and it’s such a beautiful language. She was constantly interrupted by the Animation team who tried to with play music over her or talk over her. The beautiful lady deserves a medal for putting up with that. I can say that we felt like all the entertainment was aimed at the French speakers. Some nights the tension in the room was palpable and everyone was talking about it. This has put me off staying there as the entertainment is part of the experience. I have looked at other reviews and they say the same thing. I would advise anyone wanting to stay there if you are not French it creates a very bad experience. Which is a shame as the hotel is lovely and all the bar and catering staff and cleaning staff are lovely. Massive let down that this is allowed to be continued with the Animation team when the hotel are aware of this issue. We did complain to the front desk about this. If this changes we would go back but not while you have the Animation team there.

  Nov 30, 2025
• 

  Amazing place entertaining so sad

  Amazing experience first time in Canary Islands This was a surprise holiday for my husband birthday I was a bit septic based on reviews but I was surprised for good in most of thinks They can do better on welcome the guests like take their to their room which we didn’t get that someone at reception just showed us on the map where was everything and of you go . The room was nice and big enough the bathroom was like 20 years ago painted over the tiles and rested No slippers no gowns But still we enjoyed and the best thing was the view and the beach absolutely stunning

  Nov 28, 2025
• 

  Clean, modest but remote

  Food and drinks great. Pool freezing! Not much entertainment, aimed very much at the French, but to give them their due they were all very friendly and tried their best. Location was worst bit for me personally. In the middle of nowhere and I like to walk out and about to bars and shops. Admittedly my own fault for not doing enough research. All in all a lovely clean hotel, comfy beds, friendly staff etc. Wouldn't return but was definitely worth the money we paid.

  Nov 27, 2025
• 

  Avoid if English

  Hotel was lovely, views were beautiful. Room OK the bed was so uncomfortable we hardly slept all week. Quite a treak from room to hotel. Good choice of food. Staff were extremely rude and unhelpful to English. There were 3 amazing staff members. Sonya from pool bar, a lady doing the omelettes in the morning and only one gent at reception when we booked in. The al a carte restaurant tried to poison my husband even though they had been told several times he was allergic to beef. We visited for our 20th anniversary and it was ruined by pure rudness.

  Nov 24, 2025