Alila Mayakoba - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

63 reviews

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  Our New Favorite Hotel

  My wife and spent 3 nights at the resort. We loved the entire experience. The hotel is beautiful, staff wonderful, food was delicious and setting breathtaking. The one thing that will bring us back is the service; our needs and expectations were exceeded with every interaction we had with the hotel staff.

  Oct 12, 2026
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  Special Bday weekend

  Amazing staff, great services and beautiful rooms. To mention a few notable names. Luis at FD, Gonzales/Himberto as hosts. Will return soon.

  Sep 20, 2026
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  Great resort - slowest restaurant service

  Great hotel overall, but if you stayed when it was Andaz, a couple things to note - there is no more kids club. This is a huge loss to those of us with young kids. My kids are good just swimming all day long, but besides that, there's no activities specifically there for kids. There is a kids menu at all restaurants. The other noticeable change is that the buffet is much, much smaller now. There used to be a sprawling buffet that went from the dining room to wrapping around the kitchen to even a quesadilla grill outside. Now the buffet is basically just cold items in the dining area only complemented by an a la carte menu. Don't get me wrong, the breakfast is still quite good. It's just much more condensed than it was at Andaz. The last thing, and this is probably my biggest complaint of all - the service at all the restaurants we ate at (all except Casa Amate which was closed for renovations when we were there) is amongst the slowest in the world. Truly snails pace and then some. I talked to other guests who agreed. Especially given we were sometimes the only customers eating (the hotel was less than 20% occupied I would estimate), it took sometimes 30 minutes just to get a coffee. At the beach restaurant it took nearly an hour to even receive our bread. Luckily my kids are patient, but after a long day of travel, this type of abysmally slow service is the thing that leaves an impact when one goes to write a review of a hotel. That said, the rooms are fantastic, the grounds are gorgeous, the staff is all very kind, and overall it's a great hotel I would re-visit. I just hope they can expedite service at the restaurants. There's just no reason for it all to be so slow.

  Sep 10, 2026
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  great service and an amazing beach

  Excellent stay — great service and an amazing beach We had an excellent vacation at Alila Mayakoba and overall I would rate our experience 9/10. The staff was definitely one of the highlights of our stay, especially Alan, who went above and beyond to make our trip special. They helped us arrange balloons and a birthday cake for my wife, organized transportation for us to another hotel for dinner, arranged for a boat to pick us up afterward, and were always checking in to make sure everything was going well. We did have a couple of incidents during our stay. At one point we were without water for a few hours due to a technical issue, but the hotel responded immediately and resolved it. We also had a funny (and slightly unexpected) visit from a coati that got into our room and stole some food! There are actually signs on the doors warning guests that this can happen, so honestly, that one was partly our fault. 😄 What impressed me was how quickly and efficiently the staff handled both situations. The hotel was quite empty during our stay, which probably helped with the level of personalized service, but it also made the whole experience feel very peaceful and private. My main area for improvement would be the food and cocktails. Considering the prices, I expected the food to be a little better, and I think the cocktails could also have better presentation and execution. I also found the suggested 18% or higher tip a little uncomfortable. I personally left 15% throughout our stay, which felt appropriate to me. That said, the beach was absolutely incredible. We had very little sargassum and there was a huge amount of sand compared with some of the other hotels in Mayakoba. It was one of the best parts of the trip. Overall, we had a fantastic vacation. The service, the attention to detail, the peaceful atmosphere and especially the beach made this a memorable stay. The few problems we encountered were handled quickly and professionally, which ultimately says a lot about the quality of the staff. Overall: 9/10. I would definitely come back.

  Aug 25, 2026
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  Gorgeous, peaceful hotel

  Alila Mayakoba is heaven on earth, truly. I went with some friends to end our summer on a calmer note and I could not have picked a better destination. As soon as you arrive, you are greeted by warm, friendly faces and a refreshing drink. The check in process was seamless and we were met by our concierge, who were the nicest people. Our room was gorgeous and had a slight view of the lagoon, we loved that it was close to the lobby because we could walk instead of scheduling a cart pick up. The grounds are insanely beautiful, there is so much nature incorporated into this place and the energy is unreal. The complimentary experiences were wonderful and I'd recommend booking those. The restaurants available in the hotel and surrounding hotels are delicious, if you get anything, let it be the fish taco from ninguno taqueria by the pool. Overall, I highly recommend this place to anyone looking to unwind and destress. Can not wait to go back!

  Aug 25, 2026