Resort Details

Dining
OnSite Dining
  • 5 Snacks
  • Aji
  • Aroma Cafe and Bakery
  • Black Iron
  • Chez Moi
  • Copal Buffet
    Breakfast will no longer be offered.
  • Dez-Nightclub
  • Digit - NFT Bar
  • Handome Harry
  • Kantina 1953
  • Kita North and Minami South
  • Konos Ice Ceams
  • Livo
  • Plaza Mx
    Now open for breakfast, lunch, and dinner.
  • Swim-up Bars
  • The Cocktail Bar
  • The Food District
    Dinner will no longer be offered.
  • The Mic (Karaoke Bar)
    Now open from 6:00 PM to 2:00 AM. Please note this venue is for adults only (18+) and can be accessed via elevator 4.

  • The Pods
  • Veranda
Room Type
  • Oceanfront King
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 4 adults, 2 children,  4 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Oceanfront King Accessible
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 2 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Oceanfront Two Queen Beds
    Bedding: 2 Queen Bed

    Special requests like bedding, location etc. are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 4 adults, 2 children, 4 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Oceanfront Couples
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 2 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Central Oceanfront
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 2 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Oceanfront F&F
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 2 children, 4 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • FF Sundeck Suite
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 3 children,  5 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Gala Oceanfront Suite One Bedroom
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 2 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Gala Oceanfront Suite Two Bedroom
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 6 adults, 4 children, 6 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Panoramic Suite King & King Two-Bedroom
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 4 adults, 4 Total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Panoramic Suite Two Bedroom
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 6 adults, 4 Children 6 Total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Panoramic Suite Three Bedroom
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 8 adults, 6 children, 8 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Panoramic Suite Four Bedroom
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 12 adults, 10 children, 12 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Oceanfront Central Suite
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 6 adults, 4 children, 6 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Penthouse Suite One Bedroom
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 3 adults, 2 children, 4 Junior, 3 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Penthouse Suite Two Bedroom
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 6 adults, 4 children, 6 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Penthouse Villa Three Bedroom
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 8 adults, 7 children, 8 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Penthouse Villa Five Bedroom
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 8 adults, 7 children, 8 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Beach Club Villa
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 8 adults, 7 children, 8 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Five Bedroom Panoramic Villa
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 8 adults, 7 children, 8 total
    • Air conditioning
    • Alarm clock
    • Coffee/Tea Maker
    • Hair Dryer
    • Shower
    • TV
    • Wireless internet connection
  • Oceanfront F&F 2
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 1 children, 3 total
    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • TV
    • Wireless internet connection
  • F&F Sundeck Suite 2
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 1 children, 3 total
    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • TV
    • Wireless internet connection
  • Penthouse Suite One Bedroom 2
    Bedding: King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 1 children, 3 total
    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • TV
    • Wireless internet connection
On-Site Amenities
  • 24-hour room service*
  • Air conditioning*
  • All-inclusive meal plan*
  • Coffee/tea*
  • Golf*
  • Pool*
  • Spa*
  • Wi-Fi*

* Fees may apply

On-Site Recreation
  • Beach *
    Beach access has been opened and is now available with beverage services, loungers, towels and umbrellas.
  • Fitness center on-site *
  • General *
    AVA Kids now opens and offering a wide range of activities for children aged 4-12 from 9 am to 10 pm. The space provides a continuous calendar of events. Children under 4 are welcome but must be accompanied by an adult.

    GAME HUB ARCADE 
    This incredible arcade area features more than 50 game machines for all ages. From claw machines to modernized versions of classics.
    Location: North Wing, Section 3 (in front of Veranda restaurant)
    Ages: Recommended for ages 5 and up. Children under 12 must be accompanied by an adult. Each game specifies the minimum age requirement.
  • Golf *
  • Gym *
  • Indoor pool *
  • Outdoor pool *
  • Spa *
On-Site Attraction
  • ACTO LIVE THEATER
    It will be a dynamic space with a continuous schedule of events and shows designed to ensure every family member has the best time.
    Location: North Wing (in front of the convention center)
    •Monday, 12th: Pirates (AVA Kids - 7 PM) and Illusionist & Magic (Family Entertainment - 9 PM)
    •Tuesday, 13th: LED (9 PM)
    •Wednesday, 14th: Circus (AVA Kids - 7 PM)
    •Thursday, 15th: Stars (9 PM)
    •Friday, 16th: Magic (Family Entertainment - 7 PM) and LED (Family Entertainment - 9 PM)
    •Saturday, 17th: Mexican (9 PM)
    •Sunday, 18th: Circus (7 PM)
    Ages: For the whole family. Children under 18 must be supervised by an adult or guardian.

* Fees may apply

AVA Hotel & Resort sets a higher new standard of all-inclusive travel—a world of constant golden sunlight, soft white sand, views of the ocean in every direction, along with ever evolving events, programming, amenities and experiences for ages 0-100.

Property Information

Blvd. Kukulcan 25.3, Zona Hotelera, Cancun, QR, 77500, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2336 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We came we enjoyed we conquered!

    My wife and I were blown away with Ava. The butlers Roberto and David were 2 of the most attentive, professional and downright freindly folks we have encountered. The food was off the charts and the pools were so relaxing (much needed). We are counting the days till our next visit.

    Sep 12, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    AVA

    My experience was so amazing. I enjoyed my vacation very much so relaxed. The view in my room was so beautiful and very spiritual. That was my second time and I recommend to my friends that resort. The Staff are so kind and very professional. They explained everything with patience and understanding. Thank you for your support. The cleaning Staf very respectful.

    Sep 12, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Resort in Cancun

    The best hotel experience ever. Dining, entertainment was exceptional. However the Butlers Jessy y Plutarco took us under their wings and made it an unforgettable vacation experience. I can’t wait to go back.

    Sep 11, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional Butler Service — Jessy & Plutarco Made Our Stay Unforgettable

    Jessy and Plutarco were absolutely exceptional during our stay at AVA Resort Cancun. Their level of service, attention to detail, and genuine hospitality made our experience truly memorable. From the moment we arrived, they were attentive, professional, warm, and always one step ahead of what we needed. They consistently checked on us, assisted with our plans and reservations, and made sure everything was taken care of so we could simply relax and enjoy our vacation. What impressed us most was how personal their service felt. They were always available when we needed them without ever being intrusive. Every request was handled promptly and graciously, and they made us feel genuinely cared for throughout our entire stay. Jessy and Plutarco are wonderful representatives of AVA’s hospitality. Their exceptional service was one of the highlights of our vacation, and we would absolutely request them again on a future visit. Thank you, Jessy and Plutarco, for making our stay so special. You truly went above and beyond. Five stars!

    Sep 11, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great!

    We had a great time! Plutarco and Jessy were so sweet. They made sure our experience was taken care of and relaxing. Definitely recommend. I especially loved the variety of great food as well!

    Sep 11, 2026
General Policy
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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