Resort Details
- Various Bars- Dez-Nightclub- Digit - NFT Bar- Handome Harry- kantina 1953- The Cocktail Bar- Swim-up Bars
- Various Restaurants- Aji- Black Iron- Chez Moi- Livo- Veranda- Copal- The Food Distric- Plaza Mx- Aroma Cafe and Bakery- Kita North and Minami South- The Pods- Konos Ice Ceams- 5 Snacks- The Food District- Plaza Mix
- 24-hour room service†
- Air conditioning†
- All-inclusive meal plan†
- Coffee/tea†
- Golf†
- Pool†
- Spa†
- Wi-Fi†
† Fees may apply
- Beach †Beach access has been opened and is now available with beverage services, loungers, towels and umbrellas.
- Fitness center on-site †
- General †AVA Kids now opens and offering a wide range of activities for children aged 4-12 from 9 am to 10 pm. The space provides a continuous calendar of events. Children under 4 are welcome but must be accompanied by an adult.
GAME HUB ARCADEThis incredible arcade area features more than 50 game machines for all ages. From claw machines to modernized versions of classics.Location: North Wing, Section 3 (in front of Veranda restaurant)Ages: Recommended for ages 5 and up. Children under 12 must be accompanied by an adult. Each game specifies the minimum age requirement. - Golf †
- Gym †
- Indoor pool †
- Outdoor pool †
- Spa †
- ACTO LIVE THEATERIt will be a dynamic space with a continuous schedule of events and shows designed to ensure every family member has the best time.Location: North Wing (in front of the convention center)•Monday, 12th: Pirates (AVA Kids - 7 PM) and Illusionist & Magic (Family Entertainment - 9 PM)•Tuesday, 13th: LED (9 PM)•Wednesday, 14th: Circus (AVA Kids - 7 PM)•Thursday, 15th: Stars (9 PM)•Friday, 16th: Magic (Family Entertainment - 7 PM) and LED (Family Entertainment - 9 PM)•Saturday, 17th: Mexican (9 PM)•Sunday, 18th: Circus (7 PM)Ages: For the whole family. Children under 18 must be supervised by an adult or guardian.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1642 reviews
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Jan 18, 2026Its ok - alcohol suspicious
Huge resort, food is better than average when comparing to All inclusive resorts - nothing amazing tho. If you care about beach, this is not it, yellow shiny water. Alcohol they serve is also very sus.. we drank maybe like 20 shots enough to black out and everyone was fine.. drank different things on different days and no one even got tipsy..
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Jan 18, 2026Had a great time
Had a great time at AVA. Food and service was amazing. Our butlers Manuel and Ariel were very accommodating and took care of all our requests
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Jan 18, 2026
5 star resort
My husband and I traveled to AVA Cancun January 9-16. I would say capacity was at 60%. Check in was smooth and efficient. We stayed in the south tower. Our room was beautiful. Beds and pillow very comfortable. We met our butlers AB and Daniel who made all of our dinner reservations and set up an excursion and golf and spa reservations. They reserved pool chairs and cabanas everyday for us. I cannot say enough great things about AB. He’s one of the best butlers we have ever had and we have been members for a long time. Either AB or Daniel would find us daily just to check on us. They would send us the daily activity schedule and remind us about dinner reservations. One afternoon they set up a special private lunch for us. The lunch and service was phenomenal. I cannot say enough good things about AB. He made our vacation perfect. We went to the sales meeting. There was no hard pressure. Options were given and discussed. We worked with Krystal who was great. The food was better than other all inclusive we have been to. Several dinners were absolutely amazing, steak houses and the French restaurants were our favorites. The digit band had a lot of games each night and the nfl games were all broadcasted here. A small cantina we found hidden had great cocktails which we had before dinner. Plenty of sweets throughout like ice cream and cookies etc plus a coffee shop. We usually used the adult pool or the members pool. The adult pool is heated and the south end of the member pool seemed to be warmer than the north end. Pool service was excellent. I would be served a drink before my glass was empty. Pool food was also very good. Room service was prompt and good also. The gym was very nice with plenty of machines and cardio equipment. There could have been more free weights and benches available. But overall a great gym. I walked the beach every morning. It’s 0.5 miles from end to end and I would do 2 miles early each morning. They remove the seaweed every morning and there are nets up th prevent more from coming ashore. The water is not the clear blue color you see other places. No fault of the resort it’s just location. I really do not have anything negative to say about this resort. We will definitely be staying here again.
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Jan 17, 2026
Vacation
Damian and Hector were our butlers and we had a group of 4 couples! They truly accommodated all of our requests! We had a wonderful experience at Ava thanks to all of their hard work. The food and atmosphere were fantastic! The resort offers a wide variety of options for all types of guests. It’s worth giving a try 🌴👍😎!
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Jan 16, 2026
Ava-mazing
The service provided by our butlers, Dorian and David, was exceptional. They were very attentive and responsive. They made this our most memorable vacation. The food and staff at Ava were also exceptional.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.