Resort Details

Dining
OnSite Dining
  • Various Bars
    - Dez-Nightclub
    - Digit - NFT Bar
    - Handome Harry
    - kantina 1953
    - The Cocktail Bar
    - Swim-up Bars
  • Various Restaurants
    - Aji
    - Black Iron
    - Chez Moi
    - Livo
    - Veranda
    - Copal
    - The Food Distric
    - Plaza Mx
    - Aroma Cafe and Bakery
    - Kita North and Minami South
    - The Pods
    - Konos Ice Ceams 
    - 5 Snacks
    - The Food District
    - Plaza Mix

On-Site Amenities
  • 24-hour room service†
  • Air conditioning†
  • All-inclusive meal plan†
  • Coffee/tea†
  • Golf†
  • Pool†
  • Spa†
  • Wi-Fi†

† Fees may apply

On-Site Recreation
  • Beach †
    Beach access has been opened and is now available with beverage services, loungers, towels and umbrellas.
  • Fitness center on-site †
  • General †
    AVA Kids now opens and offering a wide range of activities for children aged 4-12 from 9 am to 10 pm. The space provides a continuous calendar of events. Children under 4 are welcome but must be accompanied by an adult.

    GAME HUB ARCADE 
    This incredible arcade area features more than 50 game machines for all ages. From claw machines to modernized versions of classics.
    Location: North Wing, Section 3 (in front of Veranda restaurant)
    Ages: Recommended for ages 5 and up. Children under 12 must be accompanied by an adult. Each game specifies the minimum age requirement.
  • Golf †
  • Gym †
  • Indoor pool †
  • Outdoor pool †
  • Spa †
On-Site Attraction
  • ACTO LIVE THEATER
    It will be a dynamic space with a continuous schedule of events and shows designed to ensure every family member has the best time.
    Location: North Wing (in front of the convention center)
    •Monday, 12th: Pirates (AVA Kids - 7 PM) and Illusionist & Magic (Family Entertainment - 9 PM)
    •Tuesday, 13th: LED (9 PM)
    •Wednesday, 14th: Circus (AVA Kids - 7 PM)
    •Thursday, 15th: Stars (9 PM)
    •Friday, 16th: Magic (Family Entertainment - 7 PM) and LED (Family Entertainment - 9 PM)
    •Saturday, 17th: Mexican (9 PM)
    •Sunday, 18th: Circus (7 PM)
    Ages: For the whole family. Children under 18 must be supervised by an adult or guardian.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 1659 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Ava was great!

    We had a great time at Ava! The food and staff are amazing! Especially Plucky, Yasmin, Sebastian and Giovanni! We’ll be back!

    Jan 29, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    AVA January 2026

    Great location, wonderful atmosphere, rooms very clean service and amenities excellent, On the high end but worth it. will go again

    Jan 28, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacay at Ava

    Amazing and would highly recommend. So many options for dining and the pools were so nice. Butlers Rafael and Tharvin were 10 plus. Absolutely amazing and we were fortunate to have them.

    Jan 27, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great week at Ava

    My husband I spent an amazing week at Ava. Our room was spacious and well appointed. I just wish the bathroom light was a bit brighter . We read reviews about a mosquito problem and we took repellent but never needed it. Our butlers, Daniel and AB made our trip incredibly enjoyable. They had our dinner reservations confirmed for us each night, and met us at our restaurant to make sure our meal went smoothly. They stopped by our pool each day to make sure we had all we needed. We were very happy with our trip.

    Jan 26, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Needs to be upgraded but great staff and a lot to do!

    Let me start off by saying this is not an upscale resort. It’s advertised as a “new” resort but it’s very obvious upon entering the actual rooms, that this is a formally owned/newly renovated property and perhaps only new to this hotel brand. For it to be open less than two years, the furniture and structures in the rooms is very worn. Also, the room wasn’t thoroughly cleaned. Our first night there were crumbs left on the floor from the previous guest which you’d think they’d clean more thoroughly between guests. Other than the rooms themselves, the property is nice and the restaurants were all really good. I wish they served more poultry options though—-particularly the buffet serves very limited non-pork and non-beef options. But the staff was very friendly and always attentive. The pools were very nice as well. And the staff at the beach and pool were amazing. Actually the staff at the entire resort deserve five stars because they were all great. We loved that they had so many amenities for families. However it definitely does not sit on the prettiest side of the beach but if you just want a little sand and quiet time by the water then it’s fine just don’t expect any pretty sand or water photos. Overall, we had a great time. My suggestions for the hotel would be to upgrade the furnishings, prioritize being more thorough in cleaning the rooms, and offer more poultry options on the menus particularly during breakfast. I’d recommend this hotel again though mostly because of the great staff and entertainment/amenities.

    Jan 25, 2026
General Policy
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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