Resort Details

OnSite Dining
  • Various Bars/Lounges
    GOURMET INCLUSIVE® BARS, SWIM UPS AND LOUNGES

    - AMBER OCEANFRONT BAR
    - POINSETTIA SWIM UP BAR
    - HIBISCUS SWIM UP BAR
    - TAMARIND POOL BAR
    - WEST END SWIM UP BAR
    - SEVEN MILE BAR
    - NESTA RASTA LOUNGE
    - INDIGO DENIM BAR
    - GARFIELD BEACH HOUSE BAR
  • Various Restaurants

    GOURMET INCLUSIVE® RESTAURANTS AND GOURMET CORNERS

    - ACKEE – JAMAICAN CUISINE

    This Caribbean Sea view restaurant offers Jamaican specialties prepared by an all Jamaican team. Staying true to Jamaican cuisine, Ackee offers culinary experiences unique to Jamaica. The ackee, a fruit that is cooked and used primarily as a vegetable, is the national fruit of Jamaica, and plays a major role in the preparation of the country’s national dish: ackee and saltfish.

    - PALMS RESTAURANT – WORLD CUISINE

    At Palms guest’s appetites are met with enjoyable tastes from all over the world. Located on the ground floor of the main building, this restaurant boasts an interactive cooking station where guests can watch as the chefs prepare their meal and enjoy the service and ambiance. The layout of this venue offers a unique dining experience for breakfast with spectacular views of the 7 Mile Beach.

    - DI ROMAGNA RESTAURANT – ITALIAN CUISINE

    Guests will lose their inhibitions as quickly as the Italian aromas of the authentic restaurant hit their nose. Di Romagna is marked by having unsurpassed service. The food is prepared with the freshest ingredients and is full of genuine Italian flavors. Caribbean Sea view. * Reservation recommended.

    - GARFIELD BEACH HOUSE RESTAURANT & BAR - JAMAICAN BEACH BBQ & PAELLA

    Welcome to Garfield Restaurant where authentic Caribbean flavors come to life! Indulge in our mouth-watering offerings of jerk pork, jerk chicken, & Escoveitch fish. Compliment your meal with festival and or coco bread while enjoying the beautiful view of Seven Mile Beach.

    - BEANS GOURMET COFFEE SHOP

    Situated in the main lobby, guests will enjoy a variety of specialty coffees and sweet treats

    - MAHOGANY RESTAURANT & KITCHEN

    Intriguing open kitchen where food is cooked and guests witness the preparation of the finest ingredients available. Features culinary themed nights with preparations from around the globe.

    - HUA HIN – ASIAN CUISINE 

    This restaurant offers contemporary Far-Eastern cuisine in an eclectic dining atmosphere, delectable a la carte menu featuring choice of authentic Fa Eastern preparations to share. Excite your appetite with fabulous Far East cuisine at Hua Hin.

    - WEST END GOURMET CORNER & TERRACE

    Oceanfront terrace featuring salads, paninis and wraps grilled to order with a wide variety of dips and creative sauces.

    - OCEAN GOURMET CORNER

    Serving delicious bites like burgers, jerk chicken, jerk pork, and Club sandwiches with sides like coleslaw, festivals, and vegetables. Enjoy the pool at Amber Deck and the beautiful view of the Seven-Mile beach

On-Site Amenities
  • All-inclusive meal plan
  • Babysitting†
  • Concierge desk†
  • Gift/News stand†
  • Laundry/Valet service†
  • Live entertainment†
  • Restaurant†
  • Room service†
  • Spa†
  • Tour/sightseeing desk†
  • All-inclusive meal plan
  • Babysitting†
  • Concierge desk†
  • Gift/News stand†
  • Laundry/Valet service†
  • Live entertainment†
  • Restaurant†
  • Room service†
  • Spa†
  • Tour/sightseeing desk†
  • Welcome drink
  • Wireless internet connection in public areas

† Fees may apply

On-Site Recreation
  • Children's program †

    Azulitos Playhouse experience gives your young ones (ages 4-12) to get a vacation that feels designed just for them. It is where award-winning Gourmet Inclusive® luxury and family-centric activities come together to give everyone the escape they’ve been wishing for. Whether your young ones prefer to be outdoors, learning about marine life and our natural world or they are aspiring junior chefs, there is an adventure waiting for them and their newfound friends. Our trained, high-energy staff leads the little ones in eco-friendly fun. Join in or drop them off for fascinating activities, from planting herbs in our garden or going on a supervised Eco Scavenger Hunt.

  • Fitness center on-site
  • Non-Motorized Water Sports †
  • Pool
  • Spa †
    Vassa Spa
  • Volleyball
    Beach volleyball

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5350 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Beautiful Beach, beautiful people, but Horrible Resort!

    Let me begin with the positives. The resort staff is great! Tavaidia, our personal concierge, Clive, is the best server, Sparkles, TT, and Baby Kangeroo, from the Entertainment team and many more from the buffet. The beach is amazing and life guards like Dane keep it clean!! Now for the negatives. There is absolutely no variety at the buffet!!! You eat the same things over and over. It is the smallest buffet I have ever seen at a resort by far. There is only one restaurant open at night other than the buffet. Prestige members can make reservations but they don’t get you in at that time. It is usually a hour or more later. The buffet at night runs out of food. The nightly entertainment is not very good. The resort is in need of a huge remodel. It appears there has been a lot of neglect and more management in many areas! Come for the beach but stay somewhere else!!!

    Jun 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Destination Wedding

    Everyone and everything was good. The massage was the best ever. Gift shops were reasonable. Food was not good. Room service food was horrible.

    Jun 15, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Beautiful beach, terrible terrible dinner food

    Pros, the beach was absolutely beautiful. It was clean. The water was clean. There were starfish in the water. It was gorgeous. The staff was all very nice and worked very hard. The pools were clean and a very nice temperature. The room was very clean and nice. Cons, The food at dinner was absolutely terrible every night. The buffet was extremely limited and they just threw up whatever. And it was pretty much the same stuff for sides every night. Asian buffet didn’t even have soy and they said they couldn’t get any from the Asian restaurant. They shared a wall with because they were closed. The Italian restaurant was equally as bad. I want to say it’s really bad management and that they are doing their staff a very big injustice by not stepping it up. Because they do deserve better they try hard. One of the cleanings we were given beach towels in our bathroom to dry off on after our showers. They said they didn’t have any anymore white towels. The Hotel wasn’t even half full. The other one we had didn’t even get towels one day. At night, the staff go in rooms that are empty or we’re friends of theirs are staying and they party very loud with them. Cussing laughing it’s bad. Yes we said something to security. I would, however, like to give a shout out to a few people who really did a great job. Dave, the Butler from the beach knocked it out of the park. Thank you. Alicia from the bar she also was amazing. Thank you Clive from the Italian super sweet man did a great job. Claudia from the spa she was super sweet. She went over and beyond to help me. I had surgery not so many weeks ago on my knee and I was having a lot of pain she knew just what to do to help with the swelling in the pain. Thank you. This resort has all the potential to be a top-notch top tier resort. But I feel like their management is not doing their job. You have the staff for it. You just need to get better chefs and you need to have management that’s going around behind the employees making sure that they’ve done a good job and that they know what they’re doing. I believe Marissa is the name of the lady that did our room. Not sure if I’m spilling it right but thank you for all the flowers you put on our bed. They were very nice. We will not return to this resort or any other charisma resorts due to this This is just an epic fail in management and no reflection on the staff whatsoever.

    Jun 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice resort but it needs a makeover

    The staff at as amazing, the entertainment was good as well. They have a club with great music but unfortunately no one showed up. I was informed that the hotel was only at 40% capacity so that may have been the issue. One thing to keep in mind is that you have to be prepared to walk because the resort is spread out. As members we were in building 11 and the buffer and Asian restaurant was close but all of the other restaurants and the main gift shops were down by building 1. Also, there are no elevators so if you get a room on the second or third floor be prepared to walk some stairs. My only critique is that the resort needs some TLC. There was chipped paint on most of the buildings, the chair cushions need to thrown away, the deck boards around the pools all need to be replaced, the chairs in the dining halls needs to be replaced as well, even the towels and robes need to all be replaced. Someone needs to come in and do a complete makeover to the place. But the beach was clean and well kept. The water was amazing and there were security present which was nice.

    Jun 13, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    STAY AWAY

    Just wanted to follow up on my original review. Since returning, I’ve reached out to everyone I could find at the company—and unfortunately, I’ve just been getting the runaround. Apparently, there’s only one person for the entire company who handles resort issues across all their locations worldwide. She takes weeks to respond, and when she finally does, it’s just to suggest reaching out to a travel agent or passing the buck elsewhere. No resolution. No accountability. No real customer service. For anyone who didn’t see my original review: We traveled to Azul Negril with another couple for a special trip and both booked honeymoon swim-up suites. Our friends were put in a standard room—not the suite they paid for—and had to spend two nights there. Meanwhile, we watched another couple get upgraded to a suite before our friends were even moved. They’ve still received no confirmation of a refund or credit. The swim-up bar? Only staffed one day the entire trip, and that was after multiple complaints. They promised to fix it, then never did. The rooms are large but run-down. The TV doesn’t support Netflix and barely has any channels. Even worse, a ceiling vent drips constantly right over the toilet—absolutely disgusting. The food? One restaurant open per night. Otherwise, it’s a bland buffet with child-sized portions. Definitely not what you expect at this price point. Pool was dirty, full of bugs, and clearly not maintained. The only good part of the trip was the beach—but you can get a nice beach anywhere in Jamaica. Skip this resort.

    Jun 11, 2025
Hotel Advisories
  • AdvisoryTOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.


    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.


    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

{{title}}