Azul Beach Resort Negril by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5446 reviews

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  An honest review

  Let me start by saying that yes — our trip was amazing. We stayed at this resort for 10 days, from February 5–15. Why 4/5 instead of 5/5? We arrived very late due to flooding in a nearby town. Instead of our scheduled 6:00 p.m. arrival, we didn’t get there until 9:30 p.m. The front desk staff were welcoming and expedited check-in so we could make it to the buffet before closing, which we appreciated after a long travel day. When we entered our room just after 10:00 p.m., it initially appeared beautiful. There was rum and desserts waiting for us, which was a lovely touch. However, after closer inspection, we found several issues. The sheets had orange/red specks, the fleece blanket was crusted, there was a leak from the ceiling (we were on the third floor during a major storm), the fridge was leaking and not stocked, and we did not have a shower head. Maintenance responded quickly and professionally — the shower head was replaced promptly, and the worker was kind, apologetic, and efficient. However, we had to call repeatedly about the sheets. We waited, called every 30 minutes, and even went to the front desk in person. We were told multiple times that housekeeping had completed the request when they had not. Finally, at 12:30 a.m., someone arrived to change the bedding. By that point, after a very long travel day, we were exhausted and frustrated. That evening, we emailed the customer care manager, Petrina — and this is where the experience truly shifted. Petrina responded promptly and professionally. She did not minimize what had happened, make excuses, or deflect responsibility. Instead, she acknowledged clearly that this was not the resort’s standard and validated how disappointing it must have felt to start our vacation that way. She took ownership of the situation in a way that immediately restored confidence. By 2:00 p.m. the next day, she had arranged to meet with us in person. The conversation felt genuine — not scripted. She listened carefully, asked clarifying questions, and reassured us that this experience did not reflect the level of service they strive to provide. Because of the leak and overall condition of the original room, she upgraded us to a swim-out room in the same building so we would not be further inconvenienced. The upgrade itself was generous, but it was her approach that made the biggest difference. She handled the transition seamlessly and followed through on everything she said she would do. When we entered our new room, there was a bottle of wine, a cheese plate, and a handwritten apology letter from Petrina waiting for us. The gesture felt thoughtful and intentional — not transactional. At one point before speaking with her, I had genuinely begun looking at nearby hotels because the first night had been so discouraging. Petrina completely turned that around. Her professionalism, accountability, and care salvaged what could have been a very different vacation experience. She exemplifies what strong hospitality leadership should look like. In our new room, housekeeping was generally excellent. Our housekeeper (I believe her name was Pauline) was friendly, thorough, and consistently stocked our toiletries — something others in our group did not always experience. However, throughout 7 of the 10 days, we did not receive bath towels. Each time we called, used the app, or visited the front desk, we were told the request had been completed when it had not. This ongoing issue — particularly the inaccurate communication — was frustrating. Maintenance continued to be responsive and helpful, including when our shower head later broke again and was quickly replaced. Restaurants & Service The first few days at The Palms for breakfast were disappointing. The host was lovely, but once seated, service was poor. Coffee orders were forgotten (we asked for black coffee three times one morning and never received it), tables weren’t cleared, and basic attentiveness was lacking. That said, Jason — one of the servers — was fantastic and stood out positively. After that experience, we began going to the restaurant near Building 12 (I believe it was called Mohogany). The service there was outstanding, especially from Kaydene, the host. She learned our names, welcomed us warmly each morning, and even hugged us goodbye on our last day. That restaurant was consistently clean, attentive, and enjoyable. The food overall was very good. The buffet had solid variety, but the à la carte restaurants truly shine. We visited the Italian, Jamaican, and Asian restaurants twice each — all were worth the wait every time. Entertainment & Beach I’ve traveled to over 20 all-inclusive resorts, and I can confidently say the entertainment here is exceptional. The nightly shows were unique and clearly well thought-out. During our stay, it was Super Bowl weekend, and they hosted an incredible viewing party with decorations, snacks, and even a themed cake. The entertainment staff — especially Mr. Beat and Teo — were engaging and personable throughout the week. The beach in Negril is stunning. The lifeguards, especially Ryan, were helpful and friendly. The beach was consistently raked and clean, noticeably more maintained than neighboring properties. Vendors were present but respectful. Checkout Experience Checkout was unfortunately frustrating. I was told I needed to complete a review before my bracelet could be removed. We were rushing to make our airport transfer. When I said I would complete it later, the staff member took my phone and attempted to navigate the app for me. I was then told I would need to complete an even longer survey at the desk if I did not do it on my phone, and that email confirmation would be required to check me out. The interaction felt abrasive and unnecessary. I approached another staff member and was checked out without issue. Overall Once the room situation was resolved — largely due to Petrina’s intervention — the vacation truly redeemed itself. Her leadership and accountability made a measurable difference in our experience. Without her involvement, this review would have been very different. There are clear front desk communication and organization issues that need improvement. However, the food, entertainment, beach, spa, safety, and many individual staff members were outstanding. The good ultimately outweighed the bad. We left with wonderful memories — and much of that is thanks to Petrina’s professionalism and care.

  Feb 16, 2026
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  Amazing

  The best experienced out the u.s Would definitely stay here again

  Feb 16, 2026
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  Meet

  I'm going in june 19th 2026 any one want to me me and my new wife

  Feb 16, 2026
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  Kudos to being open after the hurricane in December. I can’t imagine how some of the staff might be living. Respect

  I’d like to return so I can give them an honest review. Considering there was a major hurricane on the island less than 2 full months ago all I can say is ‘respect’. The staff are still coming to work and they are friendly.

  Feb 10, 2026
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  AMAZING

  Azul Beach Resort Negril – Another Amazing Stay! This was our second time staying at Azul Beach Resort Negril, and once again, it did not disappoint. We traveled as a group of 12 and stayed in Buildings 1, 2, and 12. Buildings 1 and 2 were swim-up suites. While Buildings 1 and 2 could definitely use some updates, hotel management is well aware and improvements are already in progress. Even with that, it didn’t take away from our experience at all — we only sleep in the rooms anyway! We never went hungry. Room service was consistently delivered hot and fresh, every single time. Breakfast was a highlight, especially the egg station and the abundance of fresh fruit. Walking into breakfast and being greeted by a mimosa and screwdriver table was the perfect way to start each day. Service across the entire resort was impeccable. Seven Mile Beach is absolutely amazing — truly one of the best beaches you’ll ever experience. This resort keeps calling us back. We already have our dates booked for next year, and our group will not stay anywhere else. It meant a lot that some staff members from our previous stay recognized us and greeted us at check-in. That personal touch says everything. The resort manager took the time to personally speak with us to ensure we were enjoying our stay. He openly acknowledged that resort updates are a work in progress and explained that while not every review will be positive, guests should always speak up so issues can be resolved immediately. He emphasized that accommodating guest requests and ensuring satisfaction is their top priority — and it truly shows. Even though some of our rooms weren’t perfect, it didn’t ruin a thing. We were barely in them anyway, and the overall experience far outweighed any minor issues. Outstanding Staff Recognition: Oshane (Public Areas): Always checked in on us and made sure we had everything we needed. Sherly (Bar Supervisor): A wonderful lady who constantly ensured staff was taking care of us. Jorge (Bar Manager): Always made sure we were satisfied. Tina (Bartender – THE QUEEN BEE): Absolute rockstar. Worked incredibly hard, always accommodating, and just an amazing person all around. Bartenders who were always on top of their game: Johnny (Ja-Noy) – makes a fantastic rum punch Damion – ask him for a Dr. Love or a Jamaican White Russian Alecia Kerriann Kimberly Mr. Axcel (General Manager): Met us as we were checking out, shook everyone’s hand, introduced us to the head of social media, and genuinely wants the best for every guest. A truly kind and caring man. Gladstone (Pool Attendant): Constantly checked on us at our swim-outs, brought towels, and was always friendly and attentive. Crefton (Room Service): Always delivered food hot, fresh, and with a smile. Marvin (Beach Lifeguard): Amazing guy — always had our beach spots ready, told jokes, and accommodated every request. Housekeeping staff was great overall. We missed getting bath towels one day, but the issue was resolved immediately and never happened again. Please take care of the staff — they work incredibly hard to ensure guests have a great vacation. Before focusing on any negativity, remember how fortunate we are to even have the opportunity to travel. Make the best of every situation. Highly recommend Vern from Vern’s Jamaica Taxi and Tours for transportation — Vern is THE MAN. We can’t wait to return next year!

  Feb 08, 2026