Azul Beach Resort Negril by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5409 reviews

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  Very enjoyable Christmas at Azul! Best beach in Negril!!!

  This resort has the absolute BEST beach in Negril! If you’re looking for a resort with a breathtaking beach, calm waters and 4-star accommodations - then book your stay at Azul. Our first impression was a bit concerning. We had a reservation for two adults/2 children and when we entered the room, we only had two towels/2 washcloths and three pillows. We called the front and requested more pillows, which they told us we would have to wait until tomorrow because they didn’t have enough. That seemed crazy since the resort was less than 50% occupied. We ended up getting pillows within an hour after they said they didn’t have any. Needless to say, not a great first impression, but after traveling to Jamaica more than once, you learn it’s a go with the flow vibe. It always ends up working out. Our concierge Tashna made sure that we had everything that we needed the week of our stay. She even provided helpful recommendations for excursions with kids. We read a LOT of reviews before arriving. They had me very concerned about the food options. But after our stay, I can tell you that the food was not an issue for us or our children. In fact, we enjoyed all of the food! Timing is everything though…don’t wait to eat until the restaurant is about to close. We called Karisma resorts main line before arriving and they assured us that all the restaurants are open. But one restaurant at the front of the hotel called Palms was never opened during our stay. However , what many fail to understand is that not all restaurants are open at the same time each day. This is standard for every all-inclusive resort we’ve been to over the past 20 yrs of traveling. They usually rotate restaurants depending on hotel capacity. Since we’re traveling from EST, we tend to be earlier risers and like to eat early dinners (5-6p). We never had an issue getting into a restaurant or running out of food, ever! We had great service and never encountered any issues with food. I don’t want to downplay anyone else’s negative experiences, but I don’t think an all-inclusive option is for everyone. If you enjoy all-inclusive resorts, then this one is really a great option. You can find a negative in everything. We stayed at a huge Hard Rock Resort a few months ago & I prefer a smaller quaint resort like Azul Beach. As I said in the beginning of this review, the beach here is stunning! Such beautiful blue water and the roped off area for the resort is pretty shallow for young kids. You can easily touch the bottom until you’re almost to the edge of the roped off area. It’s a perfect beach to lay in a pool float because the waves are calm and relaxing. They have very strong security at the beach and won’t allow for vendors to approach you while relaxing. If you want to purchase jewelry or souvenirs (which I highly recommend), they may ask you to walk a few feet off of the resort so that the vendors don’t get in trouble. Our beach waitress Kadian was attentive and checked on us often. She was great! If you get tired of the food here, there’s amazing options right next door at Fireman’s Lobster Restaurant. We enjoyed our lunch there with crab, lobster and fish! We even paid him to get us authentic jerk chicken from “Best in the West”, a well known Jamaican restaurant. All of it was incredible! The “Lobster Man” walks the beach advertising his lobster restaurant, but he also sells fresh coconut waters for $10. My son ordered one a few times throughout our stay. On Christmas Eve, Azul had a top notch Christmas buffet with grill lobster, jerk chicken, pasta, oysters, shrimp and so many amazing desserts! It was truly a dinner feast to remember. They had Santa visiting the kids at the resort too, such a nice touch! We had housekeeping daily by Donna and had no issues, it was great service and they kept our mini fridge stocked too. Our beach lifeguard JJ was exceptional! Our son loved throwing the football and playing some soccer with him. Such friendly staff at the beach! If you want a cabana, make sure you wake up early to get the seating you desire and enjoy the peaceful waves while sipping coffee. I wish the coffee bar opened earlier than 7am, but you have a coffee maker in your room if you want coffee sooner. The gym is much bigger than expected & has all the workout equipment you could need while on vacation. We took a water taxi to Rick’s Cafe. Ocean Quest Sports boat is a red boat that comes to the front of the resort with an inflatable couch to give rides too. The kids loved it! They offer a water taxi for a private ride for just our family, which I prefer, and we just messaged them when we were ready to be picked up from Rick’s Cafe. A much more memorable experience than a land taxi ride. There’s a great gift shop to the right of the resort next to Fireman’s Lobster Restaurant. There’s also a massage hut that charges $1 per minute beside the gift shop along with someone named Mama-C who braids hair for $2-$3 per braid. Mama-C also sells handmade jewelry too. Again, anything you can think of, you’ll find while staying at Azul. Here’s where I’ll interject my opinion… tips go a long way! There’s a saying, “you get what you pay for” and that’s always been our motto while traveling for the past 20 yrs and it’s never steered us wrong. Some make the mistake that paying for an all-inclusive means everything is included, but tips aren’t and they will make your experience much better when the staff feels appreciated. This resort is still in need of a few maintenance and aesthetic upgrades to truly be a 5-star resort. Some of it may be due to the recent hurricane. The Royalton resort is nearby and still hasn’t reopened yet. We’re lucky that Azul is smaller and could rebound quickly for Christmas. We had a very memorable Christmas week at Azul and I’m glad that the negative reviews we read weren’t remotely true for us. We will definitely recommend this resort to our friends too!

  Dec 26, 2025
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  9 days ain't enough

  We had a Premium Suite with Limited Sea View and Balcony or Terrace, the room was really spacious. less than 2 minutes from the beach and we were on the 3rd floor We mostly ate at the Mahogany restaurant that has a great food selection. Could have more fruit but everything was good . We did enjoy the room service for late snacks Entertainment every nigh was great next to the main swimming pool Good value for the price. The staff is happy , smiley , friendly . the lifeguard are really helpful and it is generally good thanks to Chris the trip was even better

  Dec 24, 2025
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  Family getaway

  There is absolutely no communication among staff…… reaction time ..… still pending… no ice cream at a kids resorts.. room toilet leaking… bug infested….just disppointing …pre-stay; call for reservations (someone is ready to collect) ; post stay; call to provide feedback….no one is at work today…they are all out…. thank God for the 7 mile beach to allow you to forget what’s behind you…

  Dec 23, 2025
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  A Perfect Destination Wedding & Amazing Stay

  We stayed at Azul Beach Resort Negril for our wedding and had an absolutely incredible experience from start to finish. Our wedding coordinators Carla, Dwight, and Danielle were amazing. Anything we wanted or needed, they made happen. They went above and beyond at every step and ensured our wedding day was completely perfect. The ceremony on the Sky Deck was stunning, and the beach reception was everything we dreamed of and more. The wedding day food was delicious, DJ Big Red was fantastic and played the room perfectly, and the serving and bar staff were so kind, attentive, and professional. Everything flowed seamlessly and exceeded our expectations. From the moment we arrived, the resort staff made us feel welcome. Dean was the first person we met and remained a ray of sunshine throughout our stay. Jorge and Manuel (food & beverage managers) made us feel at home and ensured everything we needed was taken care of. Tamara and Roxanne from Butler Services were incredibly attentive and wonderful to work with. The food and drinks throughout our stay were great, the beach was beautiful, and the rooms and grounds were very clean and well maintained. Honourable mentions and a huge thank you to Romain (Bellman) for his kindness and help, Katrina at the front desk, Shantel at Beans, Kevin at concierge, Mikula (Head of Gardening), our amazing masseuses Mel and Dianna, Kaydeen at Mahogany, Alfonso at Nesta Lounge, Keneatha at the pool bar, and Deandre for wedding setup support. Every single staff member at Azul Beach Resort Negril was genuinely kind, warm, and welcoming. They truly made our trip and our wedding so special and unforgettable. We will cherish these memories forever and cannot wait to return.

  Dec 18, 2025
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  A serene escape with ocean view

  I had a wonderful stay at the hotel! Given the recent hurricane and its impact on morale and the local economy, I was truly impressed by how well the staff maintained their excellent customer service. My room was clean, and although only one or two of the eight or nine restaurants were open, the food was decent. Our swim-up room was also very nice, with a great ocean view! I met some lovely staff members and fellow guests during my stay. And the ocean was absolutely breathtaking.

  Dec 17, 2025