Azul Beach Resort Negril by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5555 reviews

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  Sad it’s over

  We were really happy with our stay, staff go above and beyond made my husband’s birthday that extra little special, TT was amazing at the entertainment Andre was the perfect bar man and Gavin topped it all off! Nice romantic atmosphere. Thanks ☺️

  Sep 29, 2026
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  Unbelievable holiday

  Upon arrival we were warmly welcomed by romaine and the concierge team, we had a welcome drink provided which was delicious. We booked and stayed in the adult only area we were in block 1 and in room 11003. This was a swim up room, with a cabana bed. The room was cleaned well and we had a welcome package for us which was lovely, the cosy chair outside was a bit broken and worn out but usable and really comfy, as were the beds, we had no trouble sleeping. Loads of resaurants to choose from and the staff in each one worked so hard every day, to name a few Clive whio seved us in the italian resaurant was amazing, and Damien who served us when we had a romantic meal on the beach was fantastic. The beach was like a dream, we cannot wait to come back to Jamaica.

  Sep 24, 2026
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  Do not waist you money

  Do not waist your money for this resort. It is NOT 5-star resort, maximum I give 2-3 stars. Food is so horrible that we stay almost hungry. Variety of food is very poor, all 3 restaurants terrible, especially Asian restaurant (we just left and went to the buffet because of quality of food and service). They chiefs have so low qualification you could not even imagine. All prepared dishes contains a lot of salt, you cannot taste anything but salt. Other thing, one night (it was 7 pm) was not light in all 3 halls and on the stairs in our building, so I had a fall on stairs. I did not have any alcohol since morning, I was wearing sneakers shoes, holding rails....I missed stair and fall head down. Thanks, everything is OK except injured leg and bruises on my face, legs and body. And I was not first who felled on that stairs. Do you thing resort offered me some compensations for that?!?!? We were in this resort before, it was excellent resort with excellent food, service, rooms. Now this resort is total garbage. Very disappointed, very frustrated, we are members Prestige Travelers, but I am not going to book this resort in future.

  Sep 20, 2026
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  Disappointed, not what I expected from a 5-star resort

  Sadly, this was our first and last stay at Azul. We travelled with my elderly grandparents who both have health and mobility issues. We were allocated a second-floor room and immediately explained their circumstances to reception, requesting a ground-floor room. We were initially told nothing could be done. My grandparents were therefore unable to safely leave the room. The hotel eventually agreed to move them, but we were told to wait until Wednesday. When Wednesday arrived, we were then told it would be Saturday. This meant my grandparents were effectively confined to their room for four days, despite the hotel knowing their mobility requirements from the beginning. The condition of the resort was also extremely disappointing: Mould and dirt throughout areas of the property and a damp smell in the rooms. Wardrobe leaks The shower flooded the entire bathroom floor every time it was used. We had to put towels down to absorb the water, creating an obvious slip/trip hazard. The drainage and floor gradient clearly need attention. Uneven and unstable walkways throughout the resort, which were particularly concerning for elderly or guests using walking sticks. Some walkways were extremely dark at night, making the trip hazards even more concerning. Broken, dirty and mouldy seating areas. Swimming pools that appeared dirty, with missing tiles. Stray cats throughout the resort and, on one occasion, faeces inside the lobby, which raised concerns about hygiene. The food was also well below what I would expect from a 5-star resort. The buffet was very disappointing. We also tried the Italian restaurant and, after waiting approximately 30 minutes after being seated, were told that many of the main dishes were unavailable. We ended up leaving without eating. I booked this resort based on its 5-star rating, description and photographs. Had I known the actual condition of the property and the issues we would encounter, I would not have booked it. I appreciate that people can have very different experiences, and I'm genuinely pleased for those who had an enjoyable stay. However, our experience was simply not consistent with what I would expect from a 5-star resort. I will however give shout-outs to Kaydene, Novlette, Gavin and the customer service rep at the desk in reception area (so sorry cant recall your name) who were all lovely and helpful.

  Sep 18, 2026
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  Three times in a row - AMAZING!!!!!

  We stayed at the Azul Beach Resort in Negril, Jamaica. It was truly a great vacation. The best part of our vacation is the beach - it is so clean and like a sheet of glass on some days. It is so safe even for little babies to go in. Plus if you're an early riser and like to walk on the beach - you see things like Amazing Star Fish in the beach and Sting Rays gliding across the water not to forget the little fish that swim along the beach. This is our third visit to the same resort - we love it!!!!! The food is very good - be it the buffet restaurant - Mohogany or the Ala Cartes. You can feed the most pickiest eater. The rooms are good. And service is exceptional. A special SHOUT OUT to the following Staff: Sergio - the Head Chef - who overseas the food preparation and does an amazing job. Erving - the Asst Chef - thank you for preparing our food on the last day - it was truly Memorable. Our two Butlers - Marklan and Roxy - who made our vacation truly memorable. Hisbiscus Pool Bartender - Sharnella - whoh makes the best Long Island Ice Tea. Mahogany Resturant - Shantelle The Entertainment Team - Anton - Flamez and TT. And Last but not least - the Asstt General Manager - Mr. Manuel - who made us feel so welcome. Thank you all for your hospitality. Our vacation was truly AMAZING!!!!

  Sep 18, 2026