Bahia Principe Grand Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10544 reviews

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  Terrible

  At the start I actually felt happy and hopeful, but as the stay went on it got worse and worse. The staff were rude and constantly seemed to expect tips. If you didn’t tip, the service quickly turned poor and you were treated differently, which left a bad taste throughout the stay. The food was unacceptable. I found tinfoil in my meal, and the chicken was raw, which is a serious health risk. Cleanliness was also well below standard. The room wasn’t properly cleaned, the beds weren’t made, the bin wasn’t emptied, and for a family of five we were only given two towels. Overall, this was a very disappointing experience. I would never stay here again and wouldn’t recommend it to anyone

  Dec 14, 2025
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  Good food, poor service, and disorganization

  Overall, I had a good vacation only because I was traveling with my family. Unfortunately, the hotel service itself was extremely disappointing. When we checked in, our room was clearly not prepared. The security box never worked, and the bathroom had no towels, soap, shampoo, conditioner, or basic amenities. We contacted guest services and were told someone would come, but no one arrived for over two hours. Only after calling again did they finally bring the basics so we could shower after a long flight. Since the security box still didn’t work, we went to the lobby. With no golf carts available, and drivers not stopping even with empty seats, we had to walk 15–20 minutes. Once there, I politely asked for help with this small issue without standing in the nearly two-hour-long check-in line, but I was treated poorly and ignored. After calling guest services again from the room, someone finally came about 40 minutes later, only to tell us the safe was still registered to the previous guests. We were told to return to the lobby and wait in line again, so we gave up. We never had a working security box and had to carry our valuables everywhere. The next day, our room was not cleaned, but by then we were already exhausted from the constant issues. For a hotel of this category, this level of disorganization and lack of basic preparation is unacceptable. A room should be ready upon arrival, especially after long trips. Unfortunately, the hotel service did not meet even basic expectations. The buffet and restaurant service was also unacceptable. Waiters rarely served water or drinks—not even tea. You often had to get up and get everything yourself. Even after insisting, service was provided with a very unpleasant attitude, no smile, and plates were rarely cleared. Only a few staff members were kind; most appeared stressed and unhappy. In the à la carte restaurants, the situation was the same, and if you wanted an alcoholic drink, you were told to leave the restaurant and go to a bar yourself. That said, the food quality was very good. I travel to all-inclusive resorts every year, and this was one of the best buffets I’ve experienced, with a wide variety of options such as sushi, caviar, and many different dishes. However, three members of my family got very sick, with vomiting and stomach issues, despite never going near tap water. I strongly recommend avoiding anything undercooked. While I enjoyed my time with my family, I would not return and would not recommend this hotel due to the poor service, lack of organization, and unwelcoming atmosphere.

  Dec 13, 2025
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  Frequent travelers honest opinion

  Overall we enjoyed our vacation. However there had been issues. The biggest problem was the amount of guests. Too many. Beach was overcrowded and if you didn’t reserve your lounge chair early around 6 am, you were without a lounge chair for at least after lunch. Some guests, were very aggressive. That took away from pleasant experience. Food was very good both at the buffet and a la cart restaurants. Rooms, even updated wear average. Bed linen of poor quality and rooms smelled of mold. Front desk manager - Francesco, very accommodating and putted all his effort to accommodate our hotel and room requests. Thank you so much. A lot of mosquitoes everywhere. Stuff was friendly. However we believe management could have done better. Half through our stay beach buffer restaurant was flooded, so all the guests had to eat at the main Bahia Principe Grand buffet. As a result it was very crowded there. Bed was not comfortable and linen was not changed for our entire stay. Almost every day plumbing problems. Grounds are beautiful, like botanical garden. A la cart restaurants are very nice, they limit them 3 per week. The best restaurants in our opinion are Rodizeo (Brazilian) and seafood (Fish Market ). Beach is gorgeous and they clean seagrass all day long. Main buffer has a terrible smell and stuff there not very helpful. Overall we enjoyed our vacation.

  Dec 11, 2025
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  Canadian , US people worst hotel experience in puntacana Run!not worth your money go To Riu or Royalton much better !

  Worst hotel in punta,RUN! only eligible for 3 al la carte reservations per stay ,we are VIP!Staff don’t care treatment so bad ,we are great tippers , buffet is bad ,servers don’t serve food not replaced sheets not change room keys don’t open.

  Dec 10, 2025
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  Travel Professional Experience!

  To the Director, Diego Rivera and extraordinary staff of all the Bahia Resorts in Punta Cana. On behalf of my husband and myself, Theresa Costanza AKA Travel in Style with Terry I want to extend the deepest most grateful 🙏🏻 Thank you, for the unforgettable nine days we spent in Paradise! From the moment we arrived until our last hugs 🫂 saying see you soon - we were treated not just as guests - but truly as kings and queens. From a avivd Travel Agent who visits the all inclusive resorts/caribbean 3 to 4 X a year 😀 The level of excellence, warmth, professionalism, and genuine care shown by your team is something that goes far beyond five - star 🌟 service. Every smile 😃 every detail, every perfectly prepared meal, every immaculate space, and every kind gesture made us feel valued, celebrated and completely at home. I've been to several Bahia resorts in P.C. before under different management and sure noticed a significant difference. I have 3 separate bookings since we left and I'm honored to send my clients where I can highly recommend! My birthday 🎂 celebration was Outstanding and one I'll cherish forever! Our memories are PRICELESS!!!! The Director really went next level for me and my husband. I can't wait to give my clients the same in return. Thank you, Theresa Costanza

  Dec 08, 2025