Bahia Principe Explore El Portillo - Hyatt Inclusive Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8994 reviews

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  Heaven

  The staff is amazing , especialy albania and ronal . They do everything they can to make you happy . Always with a smile .

  Oct 22, 2026
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  Real Five star resort

  One of the best resorts I have been to in the last 20 years. What amazed me is how clean it is everywhere in the resort. Food was great with an interesting assortment of a la carte restaurants. Variety of food is incredible. Animation team absolutely terrific. Shout out to Luis and Victor for making us laugh. You will enjoy the ocean. You are in a fish bowl as fish surround you. I always go to the spa on vacation. Theirs is fantastic. Enjoyed two wonderful massages from Esther. Overall, the kind of resort you leave but want to go back. PS: we paid extra for the junior suite and really appreciated it.

  Oct 15, 2026
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  First time in Samana

  Overall we had an enjoyable week at this resort. It was a scenic ride from the airport to the hotel...45 min with beautiful views of the ocean and the town. Sit behind the driver for optimal views. We have been to Punta Cana several times but our first trip to Samana left us wanting more. It was a peaceful, relaxing and quieter atmosphere. The buffet was good with plenty of fish options and surprisingly had bacon every morning. Regarding the a la cartes, I feel the menu should offer more of something different from what is offered at the buffet. The beach is stunning with amazing snorkeling right in front of you, clear water. Main pool is rather small for the size of the hotel and very busy. The grounds were kept well at the entrance but some areas required more of an up keep and maintenance. We had the standard room which is the smallest room I ever had in my travels in the Dominican. As mentioned by several reviews, yes, the rooms need updating but I look at it in terms I am in the room to sleep and shower. Now for my biggest issue, the beach towel game. This issue needs to be addressed. People leave towels on the lounge chairs leaving people uncertain as the availability of the chairs. They leave their used towels on them, go for lunch etc and never return. Overall we did have a good experience and would consider returning.

  Oct 12, 2026
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  Had a very good vacation here

  This is a very good resort overall and me and other friends liked it and would return back. PROs: - pretty compact (but not small either) with everything within comfortable walking distance. Everything is close. - no mosquitoes, they spray it once in a while and there's no standing water around. - The beach is beautiful. The sand is almost white like in Cuba. It has no waves because it's surrounded by the reefs that don't let the ocean waves pass through. Very good for small kids. - Coral reefs at a very close walking distance where you will see lots of different kinds and colors of fish. - Very good choice of food. - They have a separate water slides area for kids with at least 5-6 slides. - Located in the mountainous area of Samana with lots of lush green. - I thought that the beach vendors would be pushy, but that was not the case. They all wore gray shirts and are licensed vendors. - The noise level is not bad. It's not noisy in the rooms as well. The music is loud only at the beach at the specific times. CONs: - personnel speaks Spanish mostly. Many of them don't speak English. But they are kind. - towels in the rooms are not clean white - rooms are slightly outdated, but not that bad - there are lots of people, even for September. If you are a bigger family and like to sleep more in the morning, then getting the lounger at the beach will become tricky. - People are smoking at the beach and you can often smell it.

  Sep 27, 2026
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  Beautiful Resort Made Even Better by Amazing Service!

  We had a wonderful stay at Bahia Principe El Portillo and truly enjoyed our time at the resort. The property is beautiful, the beach is gorgeous, and we found plenty of places to relax, eat, and enjoy ourselves throughout our stay. One of the highlights of our trip was the service we received from Diomedes. On our first visit to The Fish Market, we really didn’t know what to order, and he was incredibly attentive, funny, patient, and helpful. He recommended our meal from start to finish, and every suggestion was excellent. Everything was delicious, and he made us laugh throughout the evening, which made the experience even more memorable. A couple of days later, we saw Diomedes again at the buffet during lunch. It was so nice to see a familiar face, and once again he took wonderful care of us. He asked about our dinner plans, and when we told him we didn’t have any, he suggested that we return to The Fish Market and even helped us with the reservation. We went back that evening and had another great dinner and another memorable experience. What really stood out to us was the warmth and friendliness of the staff. Employees like Diomedes can make such a difference in a vacation because they make guests feel welcomed and genuinely cared for. Overall, we had a very enjoyable stay at Bahia Principe El Portillo and would definitely recommend it, especially for the beautiful setting, the dining experiences, and the wonderful hospitality. A special thank you to Diomedes for making our vacation even more memorable!

  Sep 25, 2026